I love Mexican food, so when I heard that California Tortilla was coming to the area, I was…read moreexcited. Unlike most places downtown, they have a parking lot, so it's easy access too. Since they opened, I've eaten there at least 15 times, never having a bad experience... until last night.
Since this is a college town, I generally try to avoid downtown restaurants during the semester because of the crowds. This week, being Thanksgiving, meant that all the restaurants were much less crowded, so I thought California Tortilla would be a good choice for dinner. I went in, noticed there wasn't a single other customer, ate in almost complete silence with nobody around, then left to give blood. My plan was to come back and eat more, but when I came back about 2 hours later, my car was gone. Apparently, they hire a company to monitor their lot and tow cars when they feel like it. The woman apparently went into the restaurant, saw nobody, waited a few minutes, then towed my car.
When I got back, I saw my car was gone, and went in to ask. The manager said that the lady outside had towed it, but he didn't know where it was, or what company it was, or who to call. He said nobody from the restaurant called to have it towed, and since there still was only one other car in the lot, he readily remembered that I had been there. I went out to speak with the woman, and she was one of the rudest people I've ever met. She didn't care that I had eaten there, or that I planned to eat there again. She said that as soon as I walked off the premises, the car was in violation and she could tow it. She gave me no information, and when I asked where my car was, she gave me the street address, but no company name or phone number. As soon as I turned around, she drove away. I went back inside and had to Google the street address to find the company and phone number, and called. In the end, I had to pay $7 for my meal, and $190 to get my car back. Absolutely miserable experience.
