This mattress firm store is overworked and understaffed. I went into buy a bed and had the…read moreattention of the representative of the sales person for a short time until someone else walked into the store so there I am sitting, waiting to complete my order, being that I have done customer service all my life. I expect that one on one attention, and I was highly disappointed in how that was handled.. When the order was complete, I requested a delivery and when my delivery arrived, it was incomplete. I called the store to let them know what had happened and they did not want to take any blame for the order or for the mishap so therefore I had to drive back one hour to the store to pick up the additional mattress that I did not receive on the delivery. This could've all been avoided if I had a one on one with the sales rep at the time of purchase.

I have never seen such terrible service, Ken is the most foul sales person I have ever seen! My…read morewife and I were on vacation in Warner Robins to visit some buddies in the Airforce, we absolutely love how quiet it is there and may be planning to move there for our retirement. We wandered into this Mattress Firm to be greeted by this horrible person! He seemed nice at first but when we wanted to know about the Nectar mattresses everyone online seems to love and those Purple mattresses that they show frequently on tv. Well this was apparently a heinous thing to ask based on the barrage of f-bombs that chased us away! Never going back to another Mattress Firm, seriously guys, figure out your training!

This place has been in business for as long as I can remember. My grandparents parents and many…read moreother relatives have purchased furniture here for many years. We've always gotten great service and the employees have always been very friendly and helpful. I hope they're in business for a long time to come!

Update on my review of Mattress Firm. BUYER BEWARE. A month ago I reviewed the Thomasville Georgia…read morestore and gave it a 5 star rating. This was the day after my purchase and before the mattress was delivered. The 5 star still goes to the sales clerk who is not responsible for the defective/used product I recieved. Upon delivery there was a large hump/wrinkle on one side of the bed which I assumed was due to sitting on it's side in the warehouse or truck. I expected it to settle in a day or two. Not so. I contacted the store with several pictures and was referred to a regional manager who offered me a small discount if I would accept a new bed in exchange for the one I purchased. I declined, as I had lost faith in a store that would sell a defective product. THIS IS THE BUYER BEWARE PART. A consumer cannot recover the $79 delivery fee or the $149 restocking fee if you return a mattress EVEN IF ITS DEFECTIVE. I ate that fee as Mattress Firm would have charged me a FEE for an inspector to come to my home to determine if it was indeed defective. This decision was made after looking at Consumer Reports on how buyers get little or no satisfaction regarding issues with mattress companies and inspectors. If I had to do it all over again, I would have refused the mattress, but based on my experience, I would probably have still been charged the delivery and restocking fee.

The best place to purchase a mattress! Period.... And, katrina hatcher was a very sweet…read moresalesperson, who spent a lot of time with us.... Go try them out!!!

I have nothing but wonderful things to say about the Sleep Center. I've been here several times…read moretrying to decide on a mattress and about four weeks ago finally made a decision and had one delivered. The salesmen have always been incredibly knowledgeable about the mattresses available and also patient as I was indecisive about what to choose. They are intuitive enough to give me privacy and let me spend more time with the mattresses on my own and know when to come back for further discussion. The two men that delivered my mattress were incredibly professional and friendly. They gave me a choice of a high profile or low-profile foundation and I chose the high-profile foundation. I didn't realize I didn't like it until they left. So I called them and they turned their truck around and changed it out, no questions asked and even seemed happy to do it. After sleeping on my mattress for almost 4 weeks I realized it wasn't the right choice. I called and spoke with the owner, Jason, who was very understanding and empathetic. I went in the store today to try some other mattresses and my original salesman, Donte was there to help me again. He was reassuring and patient and helped me make what I hope to be the right selection for me. Jason was able to make some financial accommodations to make the exchange as easy as possible and I am forever grateful. I highly recommend this place!

Ricky was such an awesome help! When I walked in he greeted me and asked a few questions to help…read morepoint me in the right direction. He showed me 6 mattresses that he thinks would be the best fits for me and they were in all price ranges so that I could find something for my comfort and budget. After I had it down to 2 mattresses, he gave me some time to myself to decide. I didn't feel pushed to buy anything, pushed towards a more expensive mattress, or even stalked by salespeople. Once I decided on the mattress, they did free delivery the SAME DAY! 10 minutes after I got home, the guys delivered and took my old mattress and box spring for free. The delivery guys were so nice. The store has a great selection and the customer service is on point! I'll be taking my mom back to get a new mattress.

Order was there on time and I forgot to order box spring . They went back and got one and had it…read moredelivered and set up in under an hour. Super helpful and great product!

It was a great experience. Chris is very knowledgeable and helped us make our decision…read more Delivery/installation staff did a great job.

Absolutely the best store in Dothan for mattresses. No pressure sales, helpful and courteous…read morestaff, fast and efficient delivery. I ordered a king and queen with frames at 10 AM and they were both delived and set-up in the early afternoon ON THE SAME DAY!!! Thank you Mattress USA!!!

I was shopping for a mattress. Didn't want to go to store after store. I had a Simmons beauty rest…read moresince 1993. Brandon met me at the door and was very polite. He never pushed a mattress on me. After looking at 4 seely mattress I decided on one. He explained he had to order it on Mondays. Earliest delivery was June 15. No issues. Everything had just opened back up from the virus. He made the whole process an easy purchase. He called and we scheduled delivery for June 5. (10 days early.) The guys came took away old mattress brought new one in with no issues. All under 15 minutes. They were on time too. They both were clean and very polite. Great experience. Recommend this store. Thank you.

I had an amazing experience. I brought my toddler and they went out of their way to help me with…read morehim while I looked at furniture which was super helpful. I bought a new couch and mattress on the spot! Great customer service !

From the owner: I am a locally owned and operated Mattress and Furniture shop. I Liquidated new product at less…read morethan retail. I Offer new products at an awesome value. Best of all you can take your item home the same day. Come visit and experience the difference. 229-598-9999

I went in on a Sunday, had never been here before and was skeptical to be honest. I needed a good…read morefirm mattress at a good price and needed it quick! Within an hour & 15 mins ... I found mattress that I LOVE and it was delivered to my home! YES! ON A SUNDAY ... from walking in Mattress Barn Door to mattress in my bedroom ... 1 hr & 15 mins. I'm in awe of the excellent service I received here and am in love with my mattress. I failed to get the name of the wonderful lady who helped me but THANK YOU! I can't remember ever having such a good buying experience with ANY purchase, much less a major one. If you are looking for a good mattress at a good price. GO HERE! you won't be sorry!

Great prices on high quality new mattresses. The staff is very friendly and knowledgable about the…read moremattresses in the store. Marilyn helped us find a great king mattress. Would recommend visiting to try out the mattresses in person.