I started my review, very in-depth, which reflected my anger and dismay of this company. However, I decided to tone it down a bit, take out most of the rhetoric focus of the facts, and shorten the post/review.
AmericanK9 Company which is a business with the mission of training dogs. This business is located in Crownsville, MD. And now in Prince Frederick MD.
I see many people have posted positive reviews, with little to no negative reviews. With this in mind, I will not post on their web page, for they control the content displayed.
On a scale of 1 - 10, with ten being the best, I would rate one or low two at best.
Facts: I was referred to American K9 by a relative. I called to set up the training. During the interview with Krys and the other trainer, we thought my dog's aggressiveness was that he might have been a retired K9 from some organization. The trainer put on a bite suit to see if the dog would attack; however, my dog did not react.
We went over everything from feeding the dog, vaccines, cost, and insurance. Daily progress reports were to be sent, and as well as a few videos of the training, I asked about meeting the requirements of the insurance. I was told they have a veterinarian they can refer too, and also Krys had certifications from many training organizations with a concentration on behavior. Great I signed up and paid for two weeks, and I was given a small discount due to being retired public safety.
Huntz, my dog, was dropped off with the required amount of food, and his blanket. After not hearing anything for almost a week, I inquired about the daily progress reports.... Ooops, I was sent a number of them at one time, and a couple of videos. However, as fast as they came, they stopped again. I have to admit I was very impressed with the videos; they had him in front of a large chain-link fence, on the other side was a few other dogs, and Huntz was wagging his tail and in complete control. I believe Hunts enjoyed his 3-week stay, and I was impressed.
Pickup, we spent about an hour with Tabitha going over his training and commands. Outstanding instruction. I was informed the follow up would be delayed due to COVID - Understandable. I was told I would be called once they were able to start back up.
In the meantime, I texted Krys that I needed the information the insurance required, such as the vet info, and her certifications, I was told when she got to work she would send this information. - Never arrived, and the insurance was declined.
So, a few days ago, I started to look to see if anything was posted about their reopening. It appeared as if they had been open for a while, but no phone call or message came.
I krys an email, explaining how disappointed I was with not receiving the insurance information, not being notified they were back open, and as well as the incidents before with notifications.
She invited me to schedule for the follow-ups. I indicated that too much time had passed for just a follow-up, it is close to 5 months.
Her Response:
From: Customer Service Sent: Sunday, July 26, 2020 2:38 AM
To: xxxxxxx
Subject: Re: Extremely Disappointed
Had a typo- ^*** I AM extremely sorry that you feel this way! *****
On Sun, Jul 26, 2020 at 2:35 AM Customer Service Mr. Poole,
I am not extremely sorry that you fill this way, and this is not the type of business we run or the feedback that we wish to hear from any client. We will gladly work with you to make things right. I'm extremely sorry that you feel this way and will make things right by training you the standards in which our company is known for.
Huntz did have excellent progress through his training to the point of no reactivity towards dogs which we did accomplish through his board and train.
Through COVID our follow ups have been delayed, which we sincerely apologize for. Can you bring him in this week to our Crownsville location or next week we will have available at our Prince Frederick location where we can assess Huntz and get you back on track.
Please let us know what location is best for you and your availability. We have openings this Wednesday and Thursday in Crownsville Or next Tuesday in Prince Frederick. Please let us know what works best for you.
Have there been any incidents that have triggered his aggression since the training?
We look forward to hearing back from you and working with you to get this ironed out.
My response was I cannot keep throwing money at this based upon prior service.
Her response: From: Customer Service customerservice@americank9.com
Sent: Sunday, July 26, 2020 2:56 PM
To:
Subject: Re: Extremely Disappointed
Your follow ups are at night additional charge.
Unbelievable! There is no way they can say I kept falling through the cracks, for too many things went wrong; they can say I kept falling through the massive hole.
And I will not tell you not to go there. but due diligence read more