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    AmericanK9

    4.0 (9 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Services - AmericanK9

    Private dog training

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    6 months ago

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    Dogwood Acres Pet Retreat - This was Thumper before

    Dogwood Acres Pet Retreat

    (99 reviews)

    My dogs have been going to Dogwood Acres for over 7 years. They literally drag me out of the car to…read moreget to the facility. While there, they are well fed, monitored, loved on, and they get exercise and mental stimulation while playing with the other dogs. They are both senior dogs now, and act like puppies when they attend. There are many activities and options to choose from, which is nice. And cameras are available for many of the play yards. I highly recommend this facility - from Java and Coco Bella's mom.

    We recently moved to the Maryland area and decided to try Dogwood Acres for a four day boarding…read morestay for our dog while my husband and I traveled. Unfortunately, our experience raised serious concerns. When we picked our dog up around 12:30 in the afternoon, he immediately ran outside and urinated for several minutes straight, followed by urgently needing to relieve himself again for a bowel movement. As longtime dog owners, we know our dog's routine very well. He is walked every morning and evening, and if he has truly been taken on a "mile walk," he absolutely would have relieved himself during that time. Concerned, I went back inside and asked staff when he had last been taken out. I was told he had gone on a mile walk at 10:30 a.m. However, based on our dog's condition and behavior upon pickup, that explanation simply did not align with reality. What troubled me most was not just the possibility that our dog may not have been properly walked or given adequate bathroom breaks, but the feeling that we were not being told the truth. Any boarding facility caring for animals should prioritize honesty, transparency, and the wellbeing of pets in their care. I understand that boarding environments can be busy, and no facility is perfect. But leaving a dog visibly desperate to relieve itself after being picked up is unacceptable and heartbreaking for any pet owner to witness. I would strongly encourage other pet owners to ask detailed questions about potty break schedules, walks, supervision, and communication before boarding their pets here.

    The Pup Camp

    The Pup Camp

    (56 reviews)

    This was the worst experience I have ever had with dog boarding!…read moreI signed up for the VIP service to board my dog for a few days. My dog was returned to me with a huge bloody wound on the top of her head. Nobody contacted me to tell me what happened or when. My Vet was not contacted and looks like No medical attention was given!! I had to take her to the Vet and due to an infection of the wound she required a medical procedure, antibiotics, and paid medication. I will NEVER use or recommend The Pup Camp - stay away!

    Sooo, I took my puppy in today (Saturday) to have a temperament test done. He was there four hours…read moreto see if he was a fit for the center. Prior to today, I gathered all of the details for today's visit. The young lady stated the temperament testing was free, (I learned this was not true once I got there and signed my pup up for the day). (FIRST NEGATIVE) Prior to leaving, I had my own water bowl and water for my pup. The young lady said, oh no, we provide water for your dog. ALL OF THE DOGS DRINK OUT OF THE SAME BOWL. (I knew I should have gotten my dog and left then but I didn't). (SECOND NEGATIVE) At the conclusion of the testing, they are suppose to provide a physical report card of how well your pup did. Fast forward to the pickup. When they brought my pup out, he did not look like how I dropped him off (I'm not complaining about this because he was playing with other dogs.) BUT, he smelled like the other dogs ganged up on him and dumped urine all over him. Ohhh goodness, he was a stinky mess. I did not inquire about this, which I should have. (THIRD NEGATIVE). When I asked for the report card, the young lady goes, "oh I'm sorry, he doesn't have one because there were a lot of dogs today." REALLY?!? But you took my money with no problem. (FOURTH NEGATIVE) The moral to this story, there are too many negatives for the initial consultation so I will pass.

    MD Pup Scouts

    MD Pup Scouts

    (11 reviews)

    My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

    Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

    AmericanK9 - pet_training - Updated May 2026

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