I've been meaning for a long time to update my review for KD... less than 6 months after…read morepurchasing my special order rims here the black paint inexplicably started flaking off. My husband and I both have jobs that are difficult to get off of during the week. Since KD isn't open during the week, this has been a perpetual challenge. Additionally, we are a single car family and my husband needs the car for his job, so its almost impossible for us to address things that we don't feel are very important. Were we pissed? Absolutely. But it was esthetic, so lesson learned. But KD had promised us free tire changes with the life if the tires due to our purchase of custom rims, so we figured we would cut our losses since 2 changes a year equals over $200 a year. We figured KD was nice and they had earned customers for life with service like that. We liked the idea of buying bougie rims and tires her for our baby. Fast forward to our first seasonal change. Everything went fine. We have the receipt to prove it. But subsequent efforts to schedule a change over proved too challenging due to our work schedules so we stopped going here. Periodically we would call to see if they ever added weekend hours just during the seasonal tire over time, but sadly no. You'd think maybe they would do a Tuesday-Saturday thing or something.... but nope. Anyway, that's not what was the clincher that pissed me off. Finally in 2025 my husband has some seniority at work and is able to get a day off during the week off and drops the car off for the seasonal change over. And when he picks it up they charge him. And when he reminds them about our rims and their policy they refuse to honor it. What makes it worse is he posts his concerns Yelp, he gets a PHONE CALL from KD asking him to retract his review and they don't acknowledge that they every had a policy regarding free mounting and balancing. I call bullshit. I have the damn receipt. You can't put tires on a car without mounting and balancing. That's idiotic. Are you used to dealing with people who have no knowledge of basic vehicle maintenance?!?! I really thought this was one of the few quality vehicles places in town and am very disappointed to learn that is just another bunch of crooks who lie and swindle. There's nothing discount about this place. You want discount, go to Costco or something. I am the kind of person that prefers to support smaller business and pay a little more. But not if I'm gonna get lied to and cheated. Fck that.

Great service attitude! Did not purchase tires, had service. Would definitely go back.read more

They were great! Called them about a squeaky "something" on my passenger side of my car. They said…read more"come on by !" Over the phone. Showed up and they found out it was my ball joint and were able to fix it within 3-5 ish hours? I walked over to the mall nearby to kill time. Came back and the squeak was gone! Definitely would recommend. Reasonably priced, kind gentleman there.

Had some break issues. Seemed to snowball into more ended up costing a ton…read more.. But they gave a small military discount. Staff was nice. Had to wait till the next day for the parts but Work was done in a timely manner. Part didn't look broken so just maybe it could have been resolved without replacing all the breaks. Idk, I'm not a full blow mechanic just have a little knowledge.

We brought our vehicle here for a tire rotation and they got grease all over the interior. When…read moreconfronting the owner, he got hostile and refused to offer any sort of remedy. I would not recommend this business to anybody.

Good place to fix a car. Fast, affordable, friendly people.read more

Got a free estimate on some damage to my vehicle and received the prelim estimate email within the…read moresame day. Fast, friendly, and professionally handled.

Anchorage Alaska, STOP don't go here! I brought my Lexus car in to have the front and back bumper…read morefixed. It took a long time to wait for the parts only to find out the wrong parts were ordered so I had to wait longer. Finally got my car in and had to wait for over a month to get it back and when I did they over charged me compared to the estimate. The paint department mixed the color wrong and had to redo it so I got charged for their mistake! With the other variables I was charged a extra $2000. When I got my car it had a broken windshield with the rear view mirror hanging off it and a hole in the glass so I had to replace a new windshield. The drivers door is scratched up and the interior material is cut like something went through the window with such force it broke the rear view mirror. Put a hole in the windshield and scratched up the door. With no explanation to what happened! It only needed the outside bumpers fixed it's hard to understand why the interior is damaged! They said they would fix it. I called. Couple weeks later and they haven't ordered all the parts. And no word yet what's going on. Save yourself from stress and losing your money go some where else!!

Had a window switch break on my Mercedes. Took it to the Mercedes dealership. What a bunch of…read moreknuckle heads. Couldn't wouldn't or unable to help Took it to Payless. Ben came out and temporarily fixed my problem and installed new part when it came in. Great professional service. Fair price. Will go back

They work on all of our trucks for a company and they do a great job. We have had multiple trucks…read morego in of all sizes for service and they come out working better than they went in.

My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!

I brought my van up from the lower 48, then a ticking started in my motor. They allowed me to drop…read moreit off and diagnosed it that day. Because everybody is so backed up on scheduling for services, I had to leave my van while I was in the lower 48 to get it fixed, but I was able to communicate via text or phone call with Zach and the process was fairly seamless. They fixed the issue, diagnosed another one, and was able to fix that in the same timeframe. Overall, would recommend! Love the after hours pick up option, too.

experiences was great. Knowledgeable crew and had the tool for my bike that no other shops in town…read morehad even the dealership didn't have. i would hav to make one myself or order was able to take care of my bike Price was very reasonable and affordable. Would definitely come back for all my bike/ atv needs. Thank you

It won't let me type out my whole experience so here's the summed up version…read more Took my bike there with a brand new clutch kit to be installed because the clutch was slipping. Left a few days later and on my way home lost all my oil brand new oil I just put in and my new clutch plates got burnt up because the gasket was installed wrong and the clutch was still slipping. Took it back for what they said was going to be warranty work and that they were going to replace the oil, gasket but wanted me to cover the plates. Long story short, after being told it was ready for pickup about 7 times over 3 weeks and me showing up in a Saturday when they told me to come pick it up Saturday to an empty building. I finally got it back and got home and the it was leaking oil because they re used the gasket they said they would replace. Reused the burnt clutch plates that were brand new. And the clutch still slips. Not going to bother going back I know it won't be done right. Here's some pics of the gasket they put back on after ruining it and telling me they'd replace it.

it feels more like Lambo Motors: Glitzy web presence with a customer survey customer servc…read moreice policy but at the premium auto dealer rates. I expect more, like you onow, actually perform the work requested? vacuum/ wipethe drivers seat after getting in and out in a mechanics kit? I will not buy a new MINI because it would mean this service department.

My first visit to Mini of Anchorage Service was for a routine oil change for which I had an…read moreappointment. It took over 2 hours to complete the oil change. Unbelievable! Second visit was because the check engine light came on. They charged me $150 just to read the engine code, and tell me it was not covered under warranty. Unbelievable! The worst customer service I have ever experienced at a car dealership in my lifetime

Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.