Update: Although a repair was made to the shower, the issue was not fixed. Additional parts were ordered, and once again it has been weeks without any follow‑up. My shower is still leaking. If you are reading this, I strongly advise against using this company -- the experience has been nothing but frustrating. I had an American Standard shower installed, and while the installation itself went smoothly and everything worked well at first, the experience since then has been extremely disappointing. About a year after the install, the shower began leaking into my basement. I immediately contacted Customer Service, and they opened a ticket -- but that's where the support ended. It has now been a week and a half with zero follow‑up. When I called back, I was told they had no idea when someone would return my call. It could be a week, a month -- no clear timeframe at all. Yet, when it came to scheduling the installation, they had no problem calling me back right away. As of today, I still haven't received any update, and I'm now forced to hire my own plumber to fix a problem that should have been covered. This level of customer service is unacceptable. I would not recommend American Standard to anyone. Telling a customer you have no idea when they'll receive help is absolutely unprofessional. Don't waste your time or money -- choose a company that actually supports their products after installation. read more

Our plumber installed an American Standard "Americast" tub. Over the past 3 years the porcelain surface has deteriorated leaving a rough texture and a diamond pattern on the base of the tub. We contacted American Standard (twice) and they stated "The roughness you are feeling is the non-slip Stan-Sure surface which has 1 year warranty. You would need to have the non-slip surface redone by a professional." When installed, the tub did not have any non-slip surface. The surface was smooth, polished and highly reflective (not rough). American Standard have completely ignored our details about the tub, including the image attached to our original email, showing a diamond pattern. It is clear that they do not want to admit that their product is faulty and the porcelain has failed. read more

If I could rate it 0, I would. Strongly recommend go with another company. Their bath/shower was installed incorrectly leading to water damage to my home. Company refused to answer my calls. It took a letter to their home company LIXIL before I got any response. The response was almost a year later. The product leak was then finally repaired, however, company refuses to respond to request to compensate damages to home. Contacted BBB and they too received no response. Looking like I'll be out $3500 while I'm still making payments on this product. Very disappointing. read more

I would like to give no stars.... terrible technical support to place an order. Something so simply, turned out to be a horrible experience. I called the corporate office and was directed to press zero to be connected. I kept saying invalid entry. So ridiculous read more

1 toilet had crack in bowl out of the box, thought we could fix it then a few weeks later a large chunk broke off. Contacted them for replacement, which took them about 2 weeks to send, that toilet was even worse. Replacement toilet was in literal pieces, they shipped via FedEx and didn't bother to cushion it nor put "fragile" stickers on it. Contacted them again and was told a refund would be issued, that was on May 22nd and now they disappeared and not answering. Out $300. read more

American Standard-Corporate - 1st damaged toilet. - Kitchen & Bath Near Me - Piscataway, New Jersey

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Worst toilet ever! There's a constant leak. Seals are difficult to replace on model 4215A. The "flapper" doesn't sit right everytime, causing it to leak. The design is defective according to the reviews. You should replace the parts free of charge. I have two of these low rated toilets. Very disappointing for what used to be a reliable brand. read more

My American Standard LIXIL's shower with a "Lifetime guarantee" was a scam! Don't waste your money! I lost $11,450 because the job has to be done over, with permits this time. Find a local company with good references to put in your shower. American Standard LIXIL's "lifetime" guarantee was a scam because there were problems with their materials, installers, and workmanship. I purchased an American Standard shower with a "lifetime guarantee", not knowing that meant they would do not one, but two defective, unpermitted installations, and offer to try again instead of refunding my $11,450. American Standard's installers failed to pull required permits, and American Standard sent defective materials and unskilled crews to do the installations. After the second failed installation when I pointed out that they had breached the contract by failing to get the job permitted -- after sending them and their corporate office in Parsippany, NJ photos of the holes in the shower surround (see below), the grouting and other finishing that were terrible, texts and emails proving that they had not pulled permits and that their workmanship and customer service were poor, and I asked for my money back, Martin Taylor in their office in Texas cut off contact. Martin Taylor, Leader, Customer Care and Field Compliance - LHS, LIXIL Americas LIXIL | HOME SERVICES | American Standard Physical: DFW Business Center, 2200 South Service Road, Suite 400, DFW Airport, Texas 75261 Mailing: 902 West Carrier Parkway, Grand Prairie, Texas 75050I. Now I have to pay all over again to have a shower! Working with American Standard LIXIL was an Absolutely horrible experience and waste of time and money. Judging from my experiences they prey on the elderly -- who need benches and grab bars in their showers -- and on the unskilled laborers who work for them. read more

American Standard-Corporate - These are photos of my SECOND installation. Their "Lifetime Guarantee" is worthless because of faulty installation. They won't refund your $ - Kitchen & Bath Near Me - Piscataway, New Jersey

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I purchased an American Standard Walk-in tub with a lifetime guarantee! A month ago, the tub began leaking with water all over the bathroom floor. I called American Standard and was told by Chrissy, she would ship out the parts to repair and to call her kwhen they arrive. I did exactly as told two days later, but it now has been a month and no one has called to set up an appointment. over the past few weeks I have spoken to Chrissy, three times, in addition to Courtney, Sandra, Randy and had a message sent to Mary, but have yet to get an appointment! when you spend $15,699 on a bathtub, you expet better service. Today is October 6th, let's see if anyone from CUSTOMER CARE calls me after posting this 1STAR REVIEW. RANDALL Russell read more

I bought an American standard Kitchen sink and after a few months it began to show brown spots. I have tried to contact them via emails and they are totally unable to resolve my issue that was created by a bad sink. I'm stuck due to the shape of the sink and granite. Don't buy their product totally garbage and lousy customer support. read more

American Standard-Corporate - I need to find this shape sink - Kitchen & Bath Near Me - Piscataway, New Jersey

I purchased an American Standard Ovation Curved shower doors, base, and walls. They are sold as being able to have the sliding door on the left or the right. What they don't tell you is that the fixed door is only able to be on the outside track. So, depending on your space and where your shower head is, you might not be able to make use of this reversal option unless you want water splashing out of the space between the doors. Or just do not use this in a tight space because your door functionality will be compromised. Buyer beware! Make sure that the door configuration you need will work with your space, including how the stationary door sits and where the sliding door sits. It's not as simple as left or right. read more

I purchased two identical faucets. After installation I noted hot water had reduced flow. My plumber told me to call American Standard for replacement part. That was nearly 1 hour of added $ to my bill because American Standard ships a poorly made product. Next I call. American Standard woman instructs me to remove entire faucet set I just had installed and send back to efaucets This seemed to be fun for her. That would be another $100 to remove. 30 for shipping so I can get a $2.00 part AS manufactured poorly. Three emails later she is still giving me the run around. Glad she is still having fun and AS I will share my story as widely as possible. read more

I replaced bath and tub shower very bad job.Rust in bottom of tub already by the drain and water tub spout is coming off, shower water comes half way.Job was done on August 12.Tried calling customer service many time no avail. read more

Had a very poor experience with customer service for Grohe, an American Standard/LIXIL company. Product purchased was installed, turned out to have been faulty, had to have the new part reinstalled at my cost. Reached out to customer service... one response, then dead silence. Inexcusable and not in keeping with LIXIL core values... I have spent close to $4K on Grohe products in the last couple of months. I would have expected better from such an established company. read more

We bought a faucet 8 years ago. It took me 2 wks to get someone at customer service. The person said she would email me so I could take a picture and they would help me only thing is never received email. So do not buy faucet from american standard because they will no help you if you have a problem. I am buying another brand. You have lost a customer. Hope you are happy read more

DO NOT purchase this product. I purchased the cadet tub and American Standard freestanding bath filler from Home Depot. It was a promotion that included both together. I did this so that I wouldn't have any problems because they were a set. The tub is set, caulked and screwed in place. Holes,etc, were cut for the tub filler. The supply lines for the hot and cold water are too short. How cheap of them not to make them an inch longer. This is new construction, nothing unusual. The supply lines have to go through the tile, mason board, and sub floor. Now they tell me they don't make an extension. But the threads are G 3/8" BRITISH, if I can find it somewhere. I can't find a plumbing supply for an extension and they don't know of any place I can get this British thread pipe.????? AMERICAN Standard uses British pipe threads unavailable in the US?????? So now they recommend I call Home Depot to try and return it all......hello, did I just say the tub has already been installed and the holes are in the floor. We can not be the only people who's supply line are too short! read more

I tried to get information on walkin tubs for my handicap mother. Suddenly, get a call to schedule appt. repersentive comes over and gives us a hard sell like a Kirby salesman. He talked us into getting this tub with a 3 day cancel and it wouldn't cost any money if done in 3 days. I faxed their form in to cancel on time. They still charged my credit card and a month later still haven't got the 1300.00 credit. Called constantly, get a run around! What a scam business this is. read more

American Standard is the worst faucet product​ line and the customer service can inspire​ violence. I have terrible flow and it took over two weeks to send me a replacement cartridge​ . The cs agent was rude and very condescending​. I chalked​ it up​ to a "bad day". After receiving and installing the cartridge, it was the same pathetic low flow issue. After 15 minutes on the phone waiting to talk to cs, I swear I got the same sour puss lady. She gave me all kinds of flack because I referred​ to the cartridge​ as a filter. Told me I don't know what I'm even​ talking about and this was part of the problem with homeowners. BS! I'm a repair person by trade. Told her I need to speak to a professional at her company and she put me on hold for 1 HOUR! Then when a trainer came on the line, I was told there is nothing they can do without a receipt. Who keeps a receipt from two years ago for a facet?? No one. WARNING: AVOID AMERICAN STANDARD PRODUCTS. read more

It was a small part, but through its transaction, it shows that the company doesn't care about customer at all. I bought a toilet tank flush flapper according to the part number they post and the number on toilet. But it did not work. I wanted to exchange for a correct one. I then wrote two emails in their contact on website but there were never a response from them. I am not going to have business with them. read more

Leaking door on walk on tub. Leaked on and off since installed. Very difficult to get any action from this company! The person I was to work with rarely returns calls and has been very lax in response. Very frustrated with this company. Poor quality response to their product! read more

Called customer service twice for the same issue. First time the tone of the person at American Standard was rude. Second time the representative called me "crazy" for simply asking why the replacement part was inferior. I bought a rather expensive toilet and the parts inside failed after 2 months. American Standard shows its true colors to consumers. They do not care and they can not be bothered by calls about their products. Stay away from American Standard! read more

We bought an American Standard Gold 17 seer 4 ton heating and air conditioning unit in May 2017. A month after installation we had to call for service, the unit was not cooling. Technician came out and had to replace a defective valve. We did not use the heater in 2017. July 2018 we had to call for service. The unit again was not cooling. The unit is barely 1 year old and warranty expired. The technician came and found the lines froze and the stepper motor failed. The part was covered but not the labor cost approximately $625.00 to fix. About a month later we noticed water damage to our ceiling where the lines run. In December 2018 we tried using the heater and it runs for about a minute and turns off for about a minute, then comes back on and continues to start and stop. The unit has been a lemon from the get go. Definately would not recommend buying it. $10,000. down the drain. read more

I ordered a part (handle) which the person said was what I needed for my my toilet - when I received the part I opened the package and it was the wrong handle - I followed the direction for return and called the company and they told me that the merchandise was not returnable because I opened the package - I told them that none of my paper work stated that it was not returnable opened or closed - the person referred me to the credit card division and I talked with a person by the name of Stephanie -- she reinterated the same story and when I told her that there was nothing in writing she told me that I was told verbally on ordering which I disagreed and told her to prove it to me and than she hung up and me - called back and talked to a person by the name of Adam - he said that it needed to be returned within 7 days and I told him on the directions it said 90 days - sent me back to Stephanie and Stephanie wouldn't take my phone call and it went to voice mail - left her a message that I was going to write to the President of the company about their customer service - buyer beware read more