True Plumbing & Drain Cleaning just finished another job for me. Very professional, personable, &…read morehard-working. It's a pleasure to recommend them.

Sometimes he shows up and always does a good job. Last time I wanted 2 faucets replaced, he quoted…read moreme a fair price, problem was he rescheduled it. Then the day it was rescheduled for, I waited and waited. So when it looked like he wasn't going to show up I texted him and said just cancel it.

It was okay. The staff did their job and the place was fine, but the overall experience felt pretty…read moreordinary. Nothing terrible happened, though I expected a little more.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Horrible company, was offered a free quote just for them to come out and charge $200, tell me they…read morecouldn't fix the issue and leave. Called another plumber and it was fixed in 2 minutes. Save your money!

I called due to flooding in my basement that appeared to be a blocked floor drain. The Mr. Rooter…read moretech agreed and called another tech with a camera. When drain was scoped broken pipe and trench rot found. They scoped cleanout outside house to city line and found 2 areas of pipe broken from roots and 2 broken w/o roots and areas of trench rot. Estimate for new inside (blocked by wall) and outside clean-out (not 2 way), and new pipe blown to city line was $29,800. I wrote check for 1/2 and financed 1/2. Next day I was presented bills for $4300 for inside work and $7200 for outside work. When I spoke to supervisor he put in new financing for entire $29K even though $15K check cleared my account. Work was completed inside and trench was dug. Even though rain was coming in I had to use my own tarps to cover trench with help from inside tech. The pipe was blown next day and inside work completed. I was given bill for $4300 for inside work and had to pay on credit card. The other $7k was going to be put for financing again. Still not sure if money paid was correct. They did not apply military discount when asked and was only going to put it on one invoice instead of the 3 they had for this job. However, they finally did. Trench was filled in poorly-about 5 inches not filled in from pipe to house and large mound of dirt left with my edging stones stacked neatly to side. The pipe sticks up about 9 inches from ground once I level out dirt myself and is in middle of flower bed not near house so it looks terrible. A hole was put in the wall on inside house which left of cleanout usable. I requested documentation for inside and outside. I have insurance policy for inside and outside. The invoice for trench and sewer pipe do not include any reason why work was needed so cant file for reimbursement of $7k. Requests for pictures or updated invoice ignored and calls not being returned. I wonder if work was necessary and feel cheated out of $26,000.

burst pipe The burst pipe was replaced. They came quick, I found out later without a permit. They…read moreleft a mess inside, said they'd send some to clean up as it was well into the night when they finished. Never did. Smashed the grass between street and side walk. Left us with no sidewalk and a mess off roots, gravel, and mud. I had to fight with phone calls between them and the city to finally get somebody to come back and fix the problem they replaced the pavers but didn't touch the grass or clean up their mess from last time or this time. Poor quality overpriced

Keep your appointments!! Twice canceled at 9pm by them. What's more annoying is the automated call…read morethat they'd be there.

If you want to hear about a professional, efficient, and honest small business, read on. I had a…read moreclogged sewer line. Several plumbers tried diagnosing the problem but none really had a good solution- snake augurs and sewer cameras were parading through my home. It ultimately was determined that I needed to replace the sewer line. I got quotes from the 3 or 4 plumbers I saw, and also called Getz. I'm glad I did. Justin and his crew were professional, communicative, capable, and they bid significantly lower than everyone else. I had a higher degree of confidence in them not only because they're building a new business and need to make a name for themselves, but also because they're knowledgeable and don't use the same corporate sales tactics to pay someone large commissions when they think they have me by the balls. These guys were honest, they didn't try to upsell me, and they saved me money by telling me some of the services others recommended were not appropriate or useful for my case. I agreed to their price, and scheduled the work. They arrived in a blizzard. Literally. They were on time and working through weather that shut down most of the city, and I can't articulate how grateful I am for that after crapping in a bucket for two weeks. They did what they promised to do, and even showed up after the job was done to correct some misplaced dirt that couldn't be seen because of the snow. They were awesome, and I can't recommend them enough, If I could give them more stars I absolutely would. If you're having sewer line problems in Cincinnati or its environs, these are the guys you want.

Justin has restored my faith in humanity today. He is knowledgeable, honest, professional, and…read morefriendly. He showed me what was causing the problem and quickly fixed it. Great communication and punctuality! It shows he takes pride in helping people. Definitely calling Getz for any future plumbing issues. Thank you!

I don't write a lot of reviews so this one means a ton…read more Hands down, one of the best service companies I've called. I had a very unique situation with a 1 year old dishwasher that was building up what I call a 'bio funk' inside the whole machine. This wasn't a cheap dishwasher either. I'd previously called the dishwasher warranty company who said 'it's a water issue, good luck and call a plumber'. So I did. While describing the issue to the front desk receptionist, she not only was very knowledgeable walking me through ideas but spent the better part of 30 minutes answering my questions. After scheduling a service call, the OWNER called me. The receptionist took my 'bio funk' problem to the top. The owner called me to recommend NOT scheduling a service call and provided me with 'solves' as she had seen this in the past. She did not want me to spend money already knowing the problem was not water related. What owner of a business does that!!! I scheduled the service call anyway, no issues there. I wanted 'peace of mind' when calling the warranty company back. The crew that came out was great, professional and honestly, surprised me on how long they spend throughly checking water supply, heater, connections, back flow, etc. Net, net...it wasn't a water issue! Several parts in the dishwasher malfunctioned and the warranty company ended up coming back and replacing the majority of the interior parts. I appreciate the honesty of a company and the personal attention of the staff. I will definitely use them again and highly recommend.

Worst business experience in my life. To fix a simple blockage requiring the use of a snake, over…read morethe course of 9 days, they were no shows on 4 visits, with no phone calls to inform me no one would be coming. The one visit a plumber showed up with a snake, it was old, rusted out and didn't work. Thats the last I saw or heard from him. Now, after the last no show today, I was advised to make another appointment or call a plumber and Bassett would pay for the visit. So, I wasted 3 vacation days waiting at home for a plumber and now I'll have to take another day off with the new plumber. I strongly advise anyone considering to hire this company for any plumbing service to avoid them at all costs. Zero stars was not offered as an option.

We have been using Zin's for the past decade for most of our plumbing needs, aside from very large…read morejobs that they could not accommodate. Zin's has been our choice in part because of the quality of their work and in part because we prefer supporting local businesses. I just called them because we have an unexpected and sudden loss of water pressure in the kitchen sink (all other areas have good water pressure), which seems to me like a leak that needs to be addressed soon. When I spoke to the scheduler, she very casually said, "Oh, we can have someone out on the 13th", which would be over two weeks from now. There was no offer to put us on a wait list. There was no concept that a sudden loss of pressure might be indicative of a larger problem. Out of good will for their previous work, I am leaving four stars, but this was a one star response, and it was extremely disappointing.

We had a bad clog in our downspouts due to a honeysuckle root that grew to the size of the tube…read more Zins is reliable, trustworthy, and has access to big machinery outdoors to help with larger jobs.

Technician Tate was very courteous, professional and friendly! He went the extra mile to provide…read moregood service!

This was our first time using this service for a repair and clean up…read more Once you sign the contract the problems begin... We paid triple what we were expecting... We could not recommend their service based on our experience. We will not be calling them again for any reason...

Great service. It started with the initial call where Camden was friendly and helpful. Andy was my…read moreplumber. I had two toilets mounted and water shut off valves replaced. Andy Schutt was my plumber. He was professional and I appreciated him helping me explore options to solve plumbing problems and save some money

Pay Full Price, Get a Partial Fix -- Repeat as Needed…read more This company managed to turn a straightforward plumbing leak into an expensive lesson in what happens when accountability is optional. We initially called them for a leak and were charged $769.39 just to assess the issue, followed by $7,098 for new pipes. Shortly after this "repair," the leak returned. When we called them back, they charged another $899, only to then tell us the problem was allegedly where our pipes connect to the county's system--work they are not licensed to perform. The county came out three separate times and confirmed the issue was not on their end. We then hired a second contractor, who immediately identified the real problem: the original job was simply not completed. He also stated--without hesitation--that he would be shocked if this company refunded even a dollar. When we asked why they would bid on a job they were not licensed to fully complete, their answer was astonishingly casual: they "didn't think it would be an issue." According to them, they fulfilled the contract because they "fixed the leak they could see." That explanation alone should alarm any potential customer. I later spoke with a supervisor who repeatedly deflected responsibility by asking, "How were we supposed to anticipate what we couldn't see?" That is not a defense--it is an admission. As a consumer, I do not hire a professional to fix only the visible portion of a problem. I hire them to fix the problem. No solutions were offered. No accountability was taken. Only excuses and a clear attempt to redefine failure as acceptable performance. Be warned: this company appears to complete just enough of a job to justify billing, then treats the remaining work as a series of costly "separate issues." You will be left paying thousands while being told no one is at fault. This was an expensive lesson learned the hard way. Save yourself the frustration, the time, and the money. Find literally anyone else.

I've used this company for years and they've always been fair -- until now. I recently called them…read moreout for a clogged drain (which we know is clogged), and instead of just snaking it, they insisted on putting a camera down first -- starting at $850. When I questioned why we couldn't just unclog it first and only use the camera if needed, they flat-out refused. The tech got rude and ended up walking off the job. I'm not sure if this was just a bad apple or if things have changed at the company, but it really felt like I was about to be ripped off. I have no problem paying for necessary services, including a camera inspection if the problem persists. But charging $850 just to look before even trying to fix the obvious issue? That's just not right. Really disappointed, and I hope this isn't how they're doing business now.

Luke succeeded where other plumbing services had failed to open our plugged kitchen sink drain,I…read morehighly recommend all drains for your plumbing needs,Five stars for sure.