Found a beautiful border tile they offered and instantly fell in love with it. I am a professional contractor and have had issues with suppliers of made-to-order-products falling short of their promise so I called and spoke with Bryan Byrd the owner who assured me they could supply them in the color and size I needed. Its all custom so 4-6 weeks until I got them. Paid nearly $2,000 for the order in Oct 2013. 4-6 weeks turned into 10 months and still NO tiles. After 8 weeks I started calling regularly: almost 90 unreturned calls / emails over a year I finally received the order in January 2015 OVER 1 YEAR AFTER I PAID and 7 out of 10 pieces WERE DEFECTIVE! Crooked pattern, not square, random sizes, EVERYTHING I called to ask him about and was GUARANTEED would not be a problem WAS A PROBLEM. Turns out they have someone else make them and Bryan said he has "no control over the process" but I was ASSURED by Bryan Byrd PERSONALLY he would make things right and get me another order ASAP. 8 MONTHS LATER I got the second batch in August 2015 which was worse than the first; missing glaze, chipped, crooked, different sizes, 9 out of 10 were TOTALLY UNUSABLE! He told me to send them back right away and he would reglaze them and get back to me in 4 days. That was August 10 2015 and after another dozen calls & unreturned emails I STILL DONT HAVE THE TILE I PAID ALMOST $2000 FOR! So many other parts of the job were designed & built around these tiles I'm stuck and I tell him this every time I call. I will be out an additional $3000 IF I have to use another tile so I'm at his mercy waiting month after month for replacement tile. They do offer a really nice border tile IF you ever get it. I hope to get mine someday. I'll update this post IF I ever do. read more