I wish I could give this company a better rating, but my experience has been incredibly disappointing. In September 2024, Best Builders replaced our roof, and during the process, they damaged our AC unit. This happened on a Friday, and despite multiple attempts to reach them over the weekend, they completely ignored our calls. As a result, my pregnant wife and I were left scrambling to find someone to fix the AC, which ended up costing us an unexpected $1,200.
After finally getting in touch with them, Mike came out to assess the damage and assured us that they would take responsibility and make things right. Unfortunately, months passed with no communication. Then, out of the blue, Mike showed up to inform us that he had found some code that absolved them of any responsibility for the damage caused by their crew. This felt like a betrayal of the promise he made when he stood in our garage.
When I reminded him of his assurance, all he could muster was a half-hearted "sorry." It's disheartening to see a company fail to stand by their commitments and instead spend months trying to find loopholes to avoid accountability.
I cannot recommend Best Builders based on my experience. If you value integrity and reliable customer service, I suggest looking elsewhere read more