We were very pleased with the roof replacement contracted thru Reliant. Natalie is a very good…read moreproject manager and was able to convince our insurance company (Allstate) to cover full replacement costs. There are no loose ends with Natalie. Everything worked out perfectly.

Reliant Roof Pros, LLC Made getting a new roof easy. Very professional workers and contractors. I…read morehighly recommend them. Ben Comer

William was very responsive, thorough and knowledgeable about roofing options. We were under a…read moretight timeline- we had offer on our house contingent on roof replacement. William worked closely with our USAA inspector and claims adjuster and in just 3 days from meeting with William- we had a fair settlement with insurance and roof was scheduled within 10 days. Great company and all the staff were very responsive.

Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to…read moreselect a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best!

They replaced part of our old roof after a storm. The team was organized, wore safety gear, and…read morecleaned up every bit of debris. It looks brand new now. Only wish the project had finished one day sooner.

Garcia did a roof for me several years ago. My roof leaked after it was installed. They came out…read moreafter I informed my insurance company and stopped the leak. I just had my roof replaced again yesterday. Upon replacement the new roofers found several things Garcia covered over. I paid Garcia to remove two vent pipes and fix holes that were not covered with plywood. Someone could have fallen through the roof. Also plywood was loose and twisted on a hip of the roof. Garcia didn't inform me, just covered over it. I would stay away from Garcia Roofing.

I am very pleased with our new architectural roof in Little Rock from Ally Roofing & Construction…read moreLLC . I'm still amazed that it was done in one day. My heavily blooming azaleas and shrubs were well protected--impressive. I especially want to thank Bo, the project manager, for his timely communications and extreme patience with my many questions and specific requests before committing to the work. He went above and beyond. Great job, Ally and Bo! Thanks also to Tristen for accommodating my special requests and for locating the materials that I wanted. Great, Team Ally!

From the owner: Ally Roofing & Construction serves as a leading contractor in the Central Arkansas area. The…read moreextreme weather conditions we face each and every year can cause major damage to your roof. At Ally Roofing, we handle insurance claims directly; making sure that these damages are properly covered by your home insurance company. Call on us today to schedule your free no-hassle inspection. Allyroofers.com 501-553-1025

I have used PI Roofing for many years on a number of projects. They have always done an excellent…read morejob for me and I've never had a single problem. I highly recommend them regularly.

PI Roofing Company was outstanding from start to finish. They are hardworking, reliable, and get…read morethe job done right. Everything was completed on time with great attention to detail. I highly recommend them to anyone needing quality roofing work.

Super satisfied with the job performed by AllenSmart Builders! Working with this team has been…read moregreat from start to finish. They are on top of the insurance claims side of everything as well as communicating with you through the process and performing quality work. Daniel Allen is so kind, knowledgeable, and thorough and made sure that everything went smoothly. I've been recommending him for years to everyone I know and I'm glad I finally got to see his great work done to my own home!