For our project, we had spent more than a year looking for a company to replace the exterior wood…read moreon our home. We simply could not find a company that wanted to take on the scope of the project that our home presented. A trusted craftsman that had done work for us suggested that we contact Sideco and evaluate their products and capability. From our first contact, we were assured that while our project was large, it was well within the norm of projects that Sideco worked. Each of our areas of concern were noted and options that had served other customers were explained and reviewed in the "before and after" picture gallery of jobs. The project continued to exceed our expectations once the crew arrived on site. As many as seventeen employees were at our site at one time and there was a constant hum of activity throughout the installation. Our project manager, Anthony, was a joy to work with. I can't say enough good things about how the crew was courteous and careful during their work. They cleaned each day before leaving. Our gardens were none the worse for wear and that was unexpected. The trust we placed in Sideco to care for our home and renew its exterior was rewarded with an excellent result. We would not hesitate to call upon Sideco again or recommend them to anyone. Lee and Bonnie Hartz

They show up with a crew of 10. All driving their own cars and block mailboxes. Get in the way of…read moregarage pickup and block entrances to cu de sacs. And when ask if they could maybe move a few cars they act like they don't know what you are talking about. You don't would these people in your neighborhood. Disrespectful.

We were very pleased with the roof replacement contracted thru Reliant. Natalie is a very good…read moreproject manager and was able to convince our insurance company (Allstate) to cover full replacement costs. There are no loose ends with Natalie. Everything worked out perfectly.

Reliant Roof Pros, LLC Made getting a new roof easy. Very professional workers and contractors. I…read morehighly recommend them. Ben Comer

Awful company!! Just awful! The owner is rude, unprofessional and does not stick to his word. I…read morehave also heard how he speaks to and about his employees. This man never did the work he was paid for and basically told me "I won't get back s***." As for his employees, I feel really bad for them, they don't get paid most of the time, he talks down to them and yells. What a man.. WILL NOT EVER USE AGAIN.

DO NOT DO BUSINESS WITH THIS COMPANY! If I could give them 0…read morestars I would. In 2015, we hired Stacey C., who presented himself as owner of Wright Siding, to install vinyl siding on our home. According to the contract we entered into, we have a lifetime workmanship guarantee. About six months after the initial installation, siding started coming loose from the house. Calls were made every week for over six weeks before a repairman was sent to do the repairs. Now siding is loose on another section of our home and calls have been made for over eight weeks. Stacey came to our home about a month ago, and brought nothing to repair the loose siding, he said he would return, but has not showed up. Another call was made to his office, and we were told by a female that answered the call, that someone would be sent the next day. That was two weeks ago. I would not advise anyone doing business with WRIGHT SIDING and STACEY C. to expect service when they have a problem with services he and his company provides.

William was very responsive, thorough and knowledgeable about roofing options. We were under a…read moretight timeline- we had offer on our house contingent on roof replacement. William worked closely with our USAA inspector and claims adjuster and in just 3 days from meeting with William- we had a fair settlement with insurance and roof was scheduled within 10 days. Great company and all the staff were very responsive.

Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to…read moreselect a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best!

The Wrights of Heber Springs, AR want to send this 5* Review to commend the Salesperson: Casey…read moreCantrell of the North Little,AR LeafGuard Team. Casey was so patient, very helpful walking us through the process. She certainly knows the product well. Casey was prompt arriving at exactly 9 am during rain. She was very careful stepping out of her boots, careful with her displays on our table. She was such a pleasant person and not pushy with her demonstration. Hopefully you will acknowledge her excellent performance and we are counting on the crew being just as Great!

After 10 years of no clogging of gutters, one of the downspouts disconnected from the gutter. I…read morecalled them about the problem. They looked up my installation record, and then set a repair date for the following day! While one repaired the downspout, the other worker cleaned off the front gutter with a long handled brush. Great product, great service... 10 years later! Thanks Leafguard of Arkansas!

They roofed my house a year ago. One pipe/boot has been leaking every since and they won't come and…read morefix it.

From the owner: Upgrade Your Home Today! We specialize in new shingle and metal roofing installations, as well as…read morebuilding beautiful decks, porches, and expert remodeling and additions.

SMS Roofing has only been in business since March of 2023. I do not understand why the owner would…read morepost false information, maybe to lead people to believe the business is well established. if they are willing to lie about simple, easily proved information, imagine how they lie to you. Make sure you call the contractor board to make sure thier licenses has not expired, and they are pulling the proper permits. This company will build projects they are not properly licensed to begin, much less complete. They just completed a roof on a church in Mountain Pine that far exceeded what their license allows. SMS Roofing's owner and manager approved the job, so they obviously do not care about local building codes. If that is not enough, the management decided not to pay their top sales rep a commission of $8000.00, I guess that integrity part in the bio must be a lie as well.

The project manager was so helpful and always answered my calls. There was not a single thing in…read moretheir estimate that wasn't thoroughly explained to me, even the quality ratings of the materials they used. They were there even before the insurance adjuster arrived and then worked with me to figure out payment for the things insurance wouldn't cover with their very reasonable pricing and warranty. They even came back out and spent a good deal of time checking my yard and driveway for any nails or tacks once the job was finished. They exceeded my expectations.