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Little Rock, AR

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Fences & Landscape

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

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5 years ago

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Carpet Barn - Damage caused by carpet layer

Carpet Barn

(4 reviews)

They removed all of our upstairs carpet and replaced it with pet friendly tiles. We also had the…read morecarpet on our stairs replaced with pet friendly carpet. It's been about a year and we love it! Still looks great. They were efficient and professional. Very easy to get a hold of if you have any questions. We got a great deal on the tile and the prices were fair. Will use them again for any future needs. They have a ton of great options in their floor room.

We contracted with this Carpet Barn to install our new carpet. While they laid the carpet…read morebeautifully, they damaged all of our newly painted base boards. When we told them about the issue, they said they would fix it. They sent the carpet layer back with NO supplies to repaint the base. We had to provide all of the supplies: paint brush, paint, floor covering, etc. As a person in the construction industry, I know how long it should have taken to repaint the baseboards. He was there for approximately an hour. When we came back to inspect the work, it looked as if the person used his fingers to fill the damaged areas, instead of painting the entire board. We called to complain. They sent the same man back to try again. He did the same thing again, but this time he left hand prints on our freshly painted walls. We called his boss to explain the issue AGAIN. We had to bring in and pay an actual painter to fix the problem. Carpet Barn would not help us with this cost. We will NOT use this company again and DO NOT recommend them.

Acme Brick Tile & Stone

Acme Brick Tile & Stone

(5 reviews)

Mr. Britt S., thank you for your response. I called the North Little Rock store the next day after…read moreyou responded to my review. I asked to talk to you personally, however they didn't know who you were. So I asked once again to talk with Mr. Bowie. The nice lady who I talked with; after explaining the whole situation again, told me that Chad was not there and that she would make sure that he got the message and would call me back. It is now one month later and I have still not received a call from him. I did however call Mr. Kevin Ewick, repair coordinator at the corporate office. I talked with him about a year ago about the issue, and was not able to talk with him again although I left many messages. I was told (about a year ago) that a man was going to come look at the brick. Kevin said that he did come and do some work on the brick although I wasn't home when it happened nor could I tell any difference in the look of the bricks. I told him also that the bricks have continued to get worse. Kevin then told me that there was nothing else he could do to fix the problem. So Mr. Britt, I have done what you asked. You talked about the dissatisfaction of the appearance has changed. What you do not understand is that it's more than the appearance, the slurry is completely coming off the brick. Look at the pictures. That cannot be repaired by simply touching it up with paint or stain. What you are suggesting is a bandaid for a severed limb. After taking with Mr. Ewick I decided to use a water hose on the bricks to see if some of the appearance was dirt that has splattered on them from rain. To my surprise, as I was spraying them I discovered that the slurry was actually coming off with the water. Sir, the brick are defective. I am not only disappointed in the product but also the lack of response from this store. I told Mr. Ewick that I left a message with Mr. Bowie but I didn't have much hope of hearing from him because I had left numerous messages with him. He suggested that I wait three weeks for a response and if I hadn't heard anything to call him back. So I called him last week, on Monday the 16th, and he told me that he had talked to Mr. Bowie and he told him that he was going to call me that day. Well it's a week later and no call. I've been dealing with this problem for a year and a half now. So, anyone reading this review can read the response, and decide for yourself if you want to do business with this store.

Knowledgeable and even missed their lunch to accommodate us. Helpful with a good selection. Very…read morefriendly and easy to talk to. We found what we needed and our garden rock landscape is much improved with a stone retaining wall. Thank you!!

Fences & Landscape - fencesgates - Updated October 2026

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