They over charged my card by 100$ through the billing department. The customer service…read morerepresentative told me it would take 40 days for my refund to get back to my account. The 40 days passed, and I never received my refund. I called back, and now they tell me it's going to take another 30 days for me to get my 100$ back. 70 days total I am going to be waiting for my refund. Absolutely ridiculous. Very displeased customer service. Will not be using again. 0 stars.

Leaving a review for the Quest Diagnostics Customer Service. Absolute trash, horrible reps…read more Constantly given the same two numbers or being transferred between the two. No one knows anything or who the right person to talk to is. Would give negative stars if possible.

This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

The staff honestly doesn't care if you live or die here. There seems to be an ever changing list of…read more"protocols" that depends on who's actually working that day. Very inconsistent. Also I've called many many times and only once was I ever able to get someone to answer the phone. Plus just be aware that if you ever have a doctor's order to give blood, that's not enough. You must obtain a form from LifeSouth and have your doctor fax it to their home office. Then it'll take at least 2-3 business days to process but forget trying to call to verify if it's been processed because nobody ever answers the phone. Most likely you'll just waste time going in. Terrible operation in my opinion.

Always receive great service here, the welcome is real, feel confident in this location to give…read moreblood. Will give Double Red Blood next time for sure!

After being told by Red Cross customer service that seating accommodations could be made, I…read morescheduled an appointment at this location hoping for a better experience. Unfortunately, it was even worse. When I politely asked if I could donate while seated, explaining that lying down made me uncomfortable, the staff not only refused my request but also spoke to me in a hostile and condescending manner. In front of other donors in the lobby, I was questioned aggressively about why I didn't want to lay down, making me feel embarrassed and unwelcome. I had come in willing and ready to donate, simply asking for a basic adjustment to make the process more comfortable. Instead, I was treated rudely and left feeling like I was a burden for even asking. This is not the way donors should be treated -- especially when Red Cross constantly stresses how urgently they need blood donations. This experience makes me wonder how many willing donors are turned away not because they can't donate, but because they are treated with so little understanding and professionalism. Very disappointing.

It was my first time doing it. The team there was very nice and helpful and answered all of my…read morequestions.

Sometimes, the line can be long for the wait. Average service time per donation can vary from 2hrs…read more- 4hrs. The staff here can be friendly. Photos and videos are not allowed in the facility. But, that doesn't stop people from posting them regardless. Each donation amount varies from 699ml - 899ml per session. Make sure to drink lots of fluids and have some food prior to each appointment scheduled.

You ask what could improve? Try everything…read more They screen people who are in good health, but easily accept people who are homeless and otherwise down and out. The facilities seem unacceptable, from an aseptic point of view. I would not only be afraid to donate at this center, but also afraid to accept plasma that had been donated there. They ask questions such as how many different sex partners have you had in the last... period of time, and so on. The only sex I've ever had is with my husband, but I'm screened because I have diabetes and high blood pressure, and I need approval from my doctor. It seems a little backwards, doesn't it?

They have had 2 people who can stick on the floor for weeks. Taking 4+ hours to stick.. today, it…read moreis 6:35. I had a 6am appt. I was screened in less than 10mins. No one has been called back to the beds to be stuck. 2 individuals who have stuck me many times are in screening and just making jokes. I have had to leave multiple times because of backlog was just unacceptable. Called numerous times to corporate. They don't care. As I type this, still hear lots of setting up in the area. Do NOT waste your time. 6:47 and still waiting.

They were very nice and informative. The wait time was a little long. It was more like 3 1/2 hour…read morefor a first time donor versus the 2 hour time frame they advertise, but I did go around lunch time so I would recommend people go first thing in the morning. My phlebotomist was very caring and informative and their pay out is very generous as well!

For my third time donating platelets, I wanted to check out LifeSouth's Northeast Georgia Center in…read moreGainesville, which is actually much closer to my house than the Greater Atlanta Center in Dunwoody (18 miles north vs. 34 miles south). After you donate at least once to LifeSouth, an employee will call you at least once a month to see if you can make time to come in to donate again. Since there is a high demand for platelets yet a small number of willing donors, they want regular donors to be able to supply blood and blood components to local hospitals in Florida, Georgia and Alabama. According to LifeSouth's website, "Platelets help patients with bleeding disorders caused by leukemia and cancer treatment, or open-heart surgery." This time, I made a 10 am appointment for a Monday for me and my sister (Yoomee H.) to donate platelets. I specifically wanted us to have the same time slot so that we could start and end around the same time. Unfortunately, things did not occur as planned for my third time donating platelets... We arrived a couple minutes before 10 am, and we were checked in by a very friendly woman at the front desk. She told us that they were happy yet surprised to have us there to donate platelets because they "weren't expecting us," even though I had made the appointment the previous week. To make a very, VERY long story short, we both waited over an hour before we were able to even have our initial blood test and interview, which must be done every time before you donate blood, platelets, or other blood components. After we finally had our interviews, we had to wait another hour or so to get started with the donation process. This was incredibly frustrating. When we checked in, we were warned that they were understaffed that day, but they did not indicate that we would have to wait THAT long! The phlebotomist who performed the platelet collection on both me and my sister was very sweet, but it was obvious that she was incredibly flustered about being the only person taking care of us as well as a whole blood donor. She had difficulty locating the vein in my left arm, which I usually have the donation done through, and even punctured it in the wrong spot. So eventually, she drew the donation through my right arm - and both of my arms had to be bandaged at the end. =( Arghhh... Like the donor center in Dunwoody, the platelet donor seats are pretty comfortable, they provide you with a blanket and heating pad under your arm (because it gets cold), and you get your own TV and remote to occupy your time. And unlike the Dunwoody center, this one has a decent library of DVDs if you want to watch a movie while you're donating, or you can bring your own! I picked a DVD to watch, but the phlebotomist forgot to turn mine on for me. Fortunately, I brought a book to read while I was donating for about an hour and a half. Overall, this LifeSouth Community Blood Center gets 2.5 stars - minus 2.5 stars for the ridiculously long wait to even get started because they were so understaffed. I was not happy that I had to spend over 4 hours at the donor center and get punctured in both arms. I have to mention, however, that the staff was super friendly, welcoming, and apologetic, and I really appreciated this. Although they assured us that they usually don't operate this way, I'm sorry to say that I simply can't bring myself to return to this location. I will drive further to the Dunwoody location, which is the main location in Atlanta, for my future donations to LifeSouth. [Review 107 of 366]

The staff was fantastic. I came in with my mom for my first time donating and they were so…read moresupportive. They interviewed me and I told them about a disorder I have that can make you pass out during things like this. They sat me down and found the proper vein very quickly. When the woman stuck me it barely hurt, she definitely knew what she was doing. About 4 minutes later I started feeling dizzy and passed out. Once I came back I was covered in ice packs and the entire staff was around me seeing if I was okay. They handled the situation so well, I was impressed. They had me sit and wait to leave for about an hour so that I wouldn't faint on the way home. Great job lifesouth Gainesville!

I've encountered one person who was less than friendly here. Otherwise staff is always…read moreprofessional, kind, and patient. There are facilities closer to my home, but I choose to come here because I am treated well.

I think this location has good employees who try to do their best with the situation they are…read moregiven. The problem I had is that after years of being a consistent donor, I was disqualified from being a donor because of a false positive on an HIV test. I understand the safety aspect, but once they hit you with one false positive, you are disqualified FOREVER from all blood product donations. I have been to a clinic for a rapid blood and saliva test and went to my primary care doctor for a more thorough lab test. All negative for HIV. I understand that this is because of laws that they did not make, but it is because of their error. I had over 250 donations logged with Grifols and now I can never donate again because of an error they made.

Based on 2 years of plasma donations: Pros: friendly staff,…read moreand the phlebotomists seem better trained than other places. Cons: the wait time can be up to 3 hours of standing in line, especially ever since they switched to the new machines (which are perpetually breaking) in early 2025, and they are the lowest paying around -- when you combine the pay with the wait time, it finally made me leave to see how the competition treats their donors.

Hi everyone one I am putting this post to make everyone aware of the ripe off plasma donation are…read moretaking advantage of because our golden blood is so valuable but their pay is sorry we are worth more than that make sure you check your dashboard supposedly pay is not the same as what you should get and gas prices so high is it worth it !!?