As new arrivals in Jacksonville, we happened upon AIL by accident as we rode by their shop. We entered to ask about rewiring our 50+year chandelier that has accompanied us through six moves. The pleasant, personable, and professional treatment from the outset was a wonderful introduction to their expertise. They told us what would need to be done and assured us that could be done in a few days, we were more than happy. They called us the next day to report the rewiring had been accomplished and that they had checked and repaired the connection to two of the six arms in the process of rewiring. We picked it up later that Saturday along with extra parts to hang it in a swag and paid the modest cost requested. It now hangs over our dining room table. Thanks for a terrific job, quick service and a fair price. We'll never have to look for another lighting supply place as long as we're in Jacksonville. Incidentally, they not only have extensive stock, but also encourage buyers to look through the online catalogues of the manufacturer with whom they have a relationship. read more

Excellent company, every time I've gone there. Their customer service is impeccable!! The first time going there, I had been referred to them by their competitor lamp/lighting store when the other store couldn't fix my lamp. I'm SO glad went to American Import Lighting instead! They were friendly, knowledgeable, efficient, fairly priced, and went above and beyond to make me happy. Wayne helped me and explained everything thoroughly and quickly did the job. They walked my lamp out to the car after fixing it, and treated me like an old friend even though we had just met. THAT is why I went back there multiple times when I needed lighting again. You don't see that kind of customer service much anymore, and I appreciated it greatly. I highly recommend American Import Lighting for all your lighting needs. They have a huge showroom and a wonderful selection of lights. When I am ready to replace my dining room chandelier in my new home, I know exactly where I'm going. Thank you again for outstanding customer service!!! read more

Wayne dropped everything for me to repair a very heavy, 4' tall outdoor pendant light. He even corrected the "cross-wiring" that had been wired incorrectly by someone else. Then, he put the entire light back together and attached the overhead brass chain and wired the links. All the electricians have to do now is hang the light - thanks to Wayne's professionalism and expertise! I am so impressed with Wayne and American Import Lighting - I have already recommended them to several of my friends! When considering your lighting needs, shop local, rather than online. American Import Lighting offers impressive customer service with a personal touch, and they also have a great selection of beautiful lighting fixtures! read more

I had been postponing having my heavy bedside lamp repaired. It had fallen and the stem bent. There was no one in Amelia Island and I dreaded having to make the trip to Jacksonville multiple times. I called a few lighting stores. Wayne, at American Import Lighting Co. said he couldn't guarantee being able to do the repair right away, but to bring it in and he would let me know. It would depend on what was needed and how busy they were. Took the lamp in late morning. Wayne had it repaired for me mid afternoon! He was great! Aside from that, I was amazed at the selection of lamps. If I need another, I will definitely search at American Import Lighting, their in stock supply was amazing. read more

This place and its employees were extremely professional, helpful and knowledgeable. I walked in, after visiting two different lighting stores, needing a replacement part for my light fixture, not knowing if they had it or not, nor the price. Wayne quickly assisted me, and gave me peace in mind showing me different options, while calling around for other options. Ultimately he offered me the best solution at a very reasonable price. I truly recommend this place for their customer service alone, however they have a huge selection of lamps, lighting and fixtures. I will definitely be visiting them in the future for all things lighting related. 10/10 in my book read more

Early Monday morning our crystal chandelier fell from the ceiling fixture and landed on the dining table. The crystal base plate broke and fasteners lost in the ensuing cleanup. I called American Lighting when they opened and talked to Wayne. He told me to bring in as many broken pieces as I could and he would see what could be done. On Tuesday I brought in what I had. Wayne spent 30-40 minutes matching the broken crystal base plate and found all the missing fasteners I needed. For $20 I was able to put our 22-year old chandelier back together like new. Wayne is helpful, knowledgeable and friendly. read more

I came inTo American import lighting to have a lamp fixed in Novemeber of 2021 and it is now may 2022 and the light is still working great. I was treated very well and kindly. The price was right, the technician/owner did everything he could to make sure it wasn't broken before he fixed it and tried to save me money in every way he could as he looked for the problem. That took about 15 minutes and then it took about a day or two to fix. i can only say good things about my experience, I actually enjoyed meeting the owner, he even helped me get the lamp out of my car! read more

Great selection and very helpful service at American Import Lighting! We were looking for a good quality ceiling fan and they helped us quickly review multiple brands and zero in on exactly what we wanted. It was ordered and arrived exactly when they said it would. We also had some questions about replacing exterior garage lights in the future and they pointed us toward several great options. Once we finally decide on the best option, we will definitely return for those. Shopping there was a very positive experience. read more

I loved that Wayne took the time to explain to me exactly what he would be doing to rewire my favorite chandelier. He let me choose the colors of wires that he would use so it would be exactly what I wanted. He was very kind and I knew he would do a nice job. I wasn't in a rush to get it back and he was honest with me regarding the amount of time it would take him to complete my project. I thought the value for the price was great. I will definitely go to American Import Lighting again for future lighting needs. :) read more

I phoned this store before going to see if they could repair and change the wiring for a lamp used overseas. It was in need of minor repair (due to movers not taking care) and a change in the electrical wiring. They told me to come in and they would do what they could while I waited. EXCELLENT service. Friendly. My lamp is now looking Fab and working in the USA:) Without a doubt, I will return to American Import Lighting for purchase or repair. read more

I love this store! It was a great experience for us. Wayne went out of his way to help. He was knowledgeable, friendly, and honest. I took a broken lamp into be repaired. He had it done and back to me in no time. It was affordable and professionally done. In addition, the selection of lighting that they sell is amazing. If I need new lighting in the future, I know where I'll go. Thank you, Wayne! Great customer service is your gift. read more

This year I purchased a fan through American Import Lighting in Jacksonville, FL. The customer service provided by Wayne was outstanding. I highly recommend American Import Lighting whether you want to purchase light fixtures or fans! Wayne went above and beyond to handle all complications (directly related to the fan company NOT American Lighting) resulting in my receiving the fan I wanted. read more

Excellent repair work on my lamp! I could tell they cared and wanted to be as helpful as possible with options and advice. They could definitely use an admin assistant to track projects and provide the organizational and 'follow-up' aspect of the business. But as long as you do your own nudging with kindness, there's no one better than Wayne for lighting knowledge and repair. read more

I needed help diagnosing a ceiling fan problem. They did a great job in helping me figure out what part I needed and got it on order for me. As a result I did not have to lug the fan to them saving me time and money by being able to do repairs myself. When I went to pick up the part I was impressed by the inventory of lighting fixtures they have on display. read more

We broke the plastic shield that covers our fluorescent lights. The tempered, textured plastic can only be purchased in bulk. After breaking 3 sheet, we went to Lowe's, Ace, Home Depot, even Michael's.....none could cut it but several suggested American Import Lighting. They cut it right the first time - perfectly!!! Friendly, personal, skilled service!!! read more

We had such a great experience! Not only did they have BEAUTIFUL pieces, they also had an extremely knowledgeable and helpful salesperson without being pushy. He explained all of the options and gave us design tips. We are so grateful and would definitely suggest anyone who is looking to remodel or update a home to check out their lights and decorations!! read more

I needed, what I thought, was a pretty obscure part to fix a floor lamp. Lowes and Home Depot were no help at all. They just wanted me to buy a new floor lamp. The gentleman that took care of me new exactly what I needed and for $4, solved my problem. Not his biggest sale of the day, that's for sure, but would I recommend them? You bet!!! read more

Our experience with the folks at American Import Lighting was EXTREMELY satisfactory. They were extremely helpful finding us the part needed for our lamp and took time to make sure all was exactly right. They also wore masks so we felt very safe. We highly recommend these folks - they are true professionals! read more

I had 2 lamps in need of repair. I met Wayne when I entered the store and he couldn't have been more helpful. he repaired one lamp while I waited and the other took less than a week. He was such a gentleman and very proud of his work. I highly recommend Wayne. He is careful and considerate and polite. read more