Unfortunately I had a negative experience. On June 26th I had a straightening treatment ($150. + 20. tip), that I was told it would last until it grew out. I was out of town, but returned to the shop on July 24th (4 weeks after treatment) and showed Amanda my hair. Treatment had not taken and my hair was frizzy and curly. She assured me that Samantha would refund the fee. When I called and spoke with Samantha on July 30th to ask about the promised credit to my card she said the treatment was only guaranteed for 6 weeks (not what she initially told me) and only 4 weeks had elapsed before I was able to return to shop to show them my hair. I subsequently called Amanda (owner of shop) and she accused me of harassment and said she had no control over what Samantha decided to do because she was an independent contractor. It is too bad the Owner did not stand behind her original statement and has no control over the independent operators that "rent space in her shop". read more