Extremely disappointed with customer service!!!!! I had a mix up in hair appointment date and they…read morewould not honor a credit for a future date. I was a repeat customer. Charged my credit card. Will not return!

Catherine crafted the only haircut I've ever literally love . I decided to cut my long hair and…read morewent for the Italian Bob thank you !

I am fairly new to Saratoga and I found the perfect salon for my Hair! Ann-Marie is a master at…read moreHair I had so many compliments on my cut, style. I will continue to be a client and Thank you to everyone at salon!!!

Don't get your perm done here if your hair is naturally straight, they will scam you and then…read morerefuse to fix what they ruined.. skip out on this mess of a place

I moved here a couple years ago from out of state and the most stressful thing about moving far…read morefrom home isn't finding an apartment in a decent neighborhood, or making friends (though both I failed at miserably lol), it's when it comes time for that first haircut and you realize you've only trusted your hair to one person for the last 12 years and they are now 13 hrs away and you've got to find a new stylist. This was one thing I was blessed with good fortune and discovered Nuance. They were originally located off of Rt 9 near a friend I was staying with in Cohoes, and they just happened to move to Malta where I was heading when my apartment finally became available. (2 months late. But I digress-),they were welcoming and I was so lucky to find a stylist on the first try who listened to me about what I wanted, how my hair reacts not only to certain styles but cutting methods (razor-cutting is popular but my hair is a cursed, demon-possessed thing if it's own like the snakes on Medusa and turns into just that ). Not only is the entire staff friendly and pleasurable to interact with, Kelly makes sure I am always happy with everything before I leave. Satisfaction guaranteed, if you get home and don't like it she'll fix it and work with you til you do. She (like her fellow colleagues I've seen with their clients) is knowledgeable and stays on the up-and-up in her skills-I love hearing about the seminars and events she goes to, mostly because I selfishly know it'll work in my favor . She has made great recommendations for my hair that actually worked, and introduced to me the magical (albeit probably witchcraft haha) hair semi-permanent defrizzing process that is a Brazilian Blowout. Anyway, I can't recommend them enough. They're a cozy, smaller group of stylists with great talents and amazing personality. It's almost like hanging out with your gal pals after a hard day at work- they even have wine . They have excellent customer service, whether it was working me in at the last minute because of family coming in from out of town or rescheduling because of my crazy work schedule at times, they have always tried to be accommodating and still friendly and nice about it-which anyone who has been in customer service knows is not the easiest thing to do, amiright?! Anyway, if you're looking for a stylist that makes you feel brand new when you leave instead of looking for a hat and someone else to fix it, I highly recommend the ladies at Nuance.

This was the third salon in the area that I've tried having been previously disappointed with the…read moreresults. It's a cute stand alone salon, extremely clean. I sat with Mia and explained my hair situation, which was the result of one of the worst haircuts I have ever gotten. She came up with a plan and executed it perfectly listening to all of my concerns. She was also able to finalize the cut with some tweaks that we both thought would work and they did. I ended up with a great haircut, a complete fix (which was a miracle) and my next appointment

I have been going to this place for the last 20 years and have been receiving compliments and…read more"where-do-you-have-your-hair-done"s all this time. This is not a fancy themed ultramodern hair salon, it has more of a quaint saratogian feel about it, with eclectic mix of antiques and modern elements. They have very loyal following: people of different ages and styles, everybody feels welcome and at home. Their prices are reasonable and services good. When I lived out of town, it was always an occasion to go for haircut and visit some of my favorite downtown shops and have lunch or dinner right on Broadway.

I went a Groupon and I saw a deal for a full head of highlights, shampoo, condition and style. I…read morecalled the salon to confirm the price. When the stylist answered she told me that the price was infact not correct and then thanked me for letting her know. She then offered to do my hair for $80.00 and said that she was adding it on her book, I never once insisted that she had to honor anything nor did I say anything about her having to take my appointment. She even went as far as telling me direction on how to get to her suit. Then this morning the day of my appointment at 1:43 she messaged me accusing me of taking advantage of her. Not to mention the ad is still there.

Kiki always does a great job. My hair is so much healthier and I feel happier every time I leave…read moreher salon. She listens to exactly what you want done and doesn't do anything extra. Her hair studio is super cute, comfy, and conveniently located. I go there every time I need a haircut and would highly recommend her services. She also does super high quality extensions.

Lovely salon, clean and bright. Rachel gave me a great cut.read more

Stephanie is the best hair stylist I've had in my 47 years. Salty reviewers need to check…read morethemselves.

DISHONEST AND UNTRUSTWORTHY:…read more The owner was not forthcoming and honest when I spoke with her about coming to her studio. I had told her that I was interested in coming to her studio for a specific brand of hair color, and I also asked if she would wear a mask. Since she agreed to wear a mask, and she offered the hair color I wanted, so I became her client and have seen her three times. She did not follow through on both areas. She emailed all of her clients a few weeks ago and said she was dropping all of her products and was going with a one product instead. She did not explain why or what was in the product, etc. I figured I'd give it a try since my hair appointment was in a few weeks, and she was very particular about the products she used. I had my appointment scheduled for today. She emailed me a couple of days ago to make sure I had received her email about changing products. I told her I was still planning on coming and would like to hear more about the product, why she chose it, etc. when I came to see her to have my hair done. She then proceeded to provide reasons why she chose to change, which included that she had started to transition prior to the pandemic and waited because of the ammonia in the product and masking (she said it's problematic with the ammonia). She had not said anything about this previously. She had not said anything about mask issues prior to this, or that the new product contained ammonia. Again, this is TWO days before my appointment. When I said that I'd be wearing a mask and would like her to, she said she wasn't going to. She left it up to me about whether or not I wanted to continue with her. I replied that I found a solution that would work (she did not have to do anything or wear a mask). She then informed me this morning (hours before my appointment) that she couldn't accomodate my needs, etc. There were no negative exchanges between us, but she decided that it wouldn't work. I find her behavior to be dishonest and disconcerting. When she took me on as a client, she knew she was going to transition out of my hair color and not wear masks, but did not tell me. She also said she would wear a mask but reneged on that promise. She waited to the last minute to essentially communicate HER concerns about me coming with her new use of the product. I was flexible to accomodate my needs with these new changes; she was not. I have my birthday next week and planned concerts to attend, etc.. She left me hanging in a BIG way. Her treatment of me was very unprofessional. Warning: she is not trustworthy and is unprofessional in handling important issues. I recommend going somehere else.

Wont go anywhere else! Absolutely love that Rachelle takes her time to make sure my hair is…read moreperfect! Reasonably priced for the time and great product!

Rachell is amazing . I have been going to her for years. She always fits me in even when completely…read morebooked. I can not say enough good things about her.