I was given a great quote and a very short timeline for the new glass for my car. Much cheaper than Safelite and much faster! Very friendly and helpful on the phone. I dropped my car off the next morning and was told it would take a few hours which was fine. I never got a call and came back after four hours because my ride had to leave, and they hadn't even started on the car. I asked what the status, and it was just after that moment they realized that the glass they received was broken. Disappointed it wasn't inspected on arrival, and I didn't get a call. It was inconvenient, but things happen. The business took responsibility for that and apologized. I took my car, and they said they would re-order the windshield. Great. I realized there were multiple pair of handprints on the hood of my car, which I found weird since they hadn't done anything with it. I mentioned it before I left. It wasn't until I got home that I realized the fingers of the handprints were pointed toward the nose of the car, and midway up the hood; some people had been sitting on the hood of my car with their hands behind them. New car, ceramic coat, not cheap, not from working on it, not impressed. It caused me to wonder what else. I cannot swear or prove anything because I did not do a walk-around when I dropped it off. I will not make that mistake anywhere again. There was a dent in my passenger door that is going to be $500 to fix, and a significant scratch on the driver side bumper at about middle of the wheel level. I know for a fact that I had not hit anything. It was large enough I would have known if it was road debris. I hand wash my car every week and I washed it 4 days before that, and there were definitely no dents or obvious and irreparable scratches in the plastic bumper. No one else drove my car either. I have not contacted them regarding it, because again, I made the mistake of not doing a walkaround. Oddly enough, it has now been over a week, and they have not contacted me regarding the windshield they were ordering for me. Makes you wonder if they were aware of the damage, embarrassed, or just disorganized to the point of not wanting to follow through with an $800-$900 window replacement. Seems like they would have gone out of their way to remedy previous shortcomings, but like I said, still no call. Nice people. Unprofessional shop who are either unorganized, clumsy, haphazard, unethical, or some combination. Needless to say, I won't be going there again despite my love for supporting small businesses. I have scheduled with someone else. read more
