I've been with American Flag Self-Storage (South Park, Winston-Salem) for a while. Its a nice facility and thus far have never had any trouble nor been any. Until today I would have given them a high recommendation.
Last night we got 5" of snow and we are expected to have bitter cold temperatures over the next few days, so I loaded up my truck with all of our Christmas decorations to bring them back to storage so that I do not have to do so in the coming week. The roads are wet and slushy, but I have no trouble getting there. I am told by the woman working the desk that I have to sign a waiver, and then WALK ALL OF MY BOXES to my storage area because I am not allowed to drive in there because of a corporate policy and the fact that their plow had not shown up. I request her to call the manger and the manager (Brittney) advises me of the same thing. She is afraid I'm going to strike "one of her buildings". When I begin to question the policy, she hangs up on me, leaving me --and the unfortunate woman working the desk --standing there in the cold, unable to unload my stuff. Nice customer service.
The parking lot was unplowed, but easily navigable and only a drunk or a blind person wouldn't have been able to navigate without striking a building. I am neither.
The facility is nice, and generally the people are as well. But that customer service experience was appalling and an inflexible corporate policy that causes customer inconvenience is a travesty. read more