A short review would be to just say that George made it happen for us. However, George deserves more than that... We experienced economic woes relative to the housing market as did a lot of Americans. Fast forward to 2015, I really wanted to purchase a home for my family. We are good people, with good credit, good income, and a sizeable down payment. However, nobody would give us the time of day--until we met George (via these reviews). George listened to us and after getting all of our info, George said he could help. Today, two months later, we record escrow and close on our new house. George is straight shooter. He is direct, very professional, and he (along with Maria) work very hard for their clients. Yes, the mortgage/loan process has a lot of ups and downs. However, George is always one phone call away and he communicates very effectively. We were not an easy case and mortgage professionals like George have to work harder than ever now due to new regulations. But in the end, if it were not for George, we wouldn't be closing on our house today. Thank you George and Maria for all of your support and hard work for making it happen for us. read more

Joel and his AFN team were a pleasure to work with. This our second time using their servcies and have not been disappointed. The process was smooth and seamless. The AFN team was very communicative via email and phone when there were questions. Joel is a wonderful resource when it comes to the current market trends and advised us on the best time to refinance our home. He is honest and a trusted advisor for us, always providing the best options based on what our needs are. Thank you AFN for helping us once again. We will be referring him to our friends and families. read more

When me and my wife 1st walked in too even see if we qualified we went in with doubt or thinking its this a waste a time ? Are we ready? Do we owe too much? But Claudia walked us right thru everything explained everything and made the process so easy! I would hear from people how impossible it is and how frustrating it can be but it really wasn't ... As the process goes anything you need or people you need too talk too they all there or can get you a answer we are really happy we met with Claudia and we are now 2 months from starting the process we are homeowners ! We got keys and closed on Friday! Thank you for making this possible for me and my family !!! Highly recommend her services !!! read more

American Financial Network - My daughter in her new home!!! - Mortgage Brokers Near Me - Brea, California

George is a Miracle Man. He helped me when no one else could. I had spoken to several loan officers before contacting George and they either took weeks to respond or said I could not qualify for a USDA loan. Well here I am 45 days letter and closed with my USDA Loan. George and Maria are what Customer Service was like in the old days. They both always responded to my emails and phone calls within the hour and when an issue came up and I was afraid it would all fall apart. They assured me everything was going to be OK. I had a student loan and was afraid I was not able to apply with a USDA loan but George and Maria made it happen. That is why I call him the Miracle Man. If you are pulling your hair out and have had no luck with other loan officers' call George I promise he will get you that house. I know I sound like a cheesy commercial but it is true. George will work day and night for you. He did for me. read more

Horrible service. Canceled my refinance with them cause it has been nothing but a nightmare with them with no proper follow ups. They lie and say they will call you first thing in the morning and then of course you don't hear anything back from them you have to reach out to them constantly. Happened to me at least 5 times.... My closing oroginally for my house was a breeze compared to this we closed in 36 days. My loan was in refinance 60+ days and I had enough that I had to cancel services with them. read more

Joshua Felzer is AMAZING. He helped me in purchasing my first residential income property. The process was smooth and seamless and he was able to get my loan approved in record time with as little stress as possible! Joshua was always available via text, email and phone when i had questions. He went beyond what was expected. That mattered so much to me, especially since i was dealing with very difficult seller and listing agent. He is very knowledgeable and honest and provided the best options based on my needs. Very Very satisfied with his service... I will be referring him to our friends and families. read more

I successfully completed a refi with AFN this month. John Abril, our loan officer, was knowledgeable and very responsive to my questions. The overall refi went smoothly. Of course, there were a few documents that took me a while to retrieve thus prolonging the close date. The interest rate he was able to secure was competitive with other financial institutions. I would definitely use AFN again! read more

I am so disappointed in this organization. I am currently in the process of getting finance for my home and I've been getting the runaround for the last couple of weeks. I thought I was helping by helping the team get all of the paperwork they needed, called the Veterans Administration office for a status update on my case, contacted the Appraisal Office to get the NOV (notice of Value) since the lender's office didn't - I really felt like I was doing their job for them. Then they ended up making a mistake on the spelling of my wife's name and that took 2 days to get it corrected. Even with me doing all that, I am still paying a hefty fee at closing cost. I really appreciate them helping get my credit score higher to get a better rate, but other than that, I am so disappointed. I understand I called too much every day, but they knew my closing date was near, but yet, I felt my case was not put on the priority list. We ended up extending our closing date because it didn't get done on time. They even came back with another reason to delay my case. Always one thing after another. read more

Got introduced to them through Global Mortgage Group Asia. Tried to get a refinance through them and an utter scam. Avoid using them. Jim Cliche was the guy assigned and absolute disaster on communication, integrity and follow up. read more

It couldn't have gone any easier for my refinance! 5 star service I worked with Hector Estrada from the Chino Hills Branch, who found me the best program, kept me in the loop for the best time to lock my loan and get a great rate! I shopped around for rates and they were able to offer me the best program and interest rate. My Loan processor was Tamara Mitchell and she was fabulous!! She communicated on every step of what was needed and provided a detailed explanation of all my closing doc's and hud. Everything was done online and they sent a person to my house for the signing of doc's, which made this process super easy! And we closed early saving me a payment! Thanks Hector and Tamara! read more

Terrible company, ran my credit, never called, only want your money and to waste your time. Should've read the reviews. RUN AWAY!

I received a postcard in the mail today listing my current mortgage balance and remaining term of my mortgage loan which is at another bank! Yes that is correct a postcard for every mail carrier to view and whomever else comes across it. This is an invasion of privacy! I'll be taking this mailing to my lawyer! Stay away from American Financial Network... very unprofessional!!! read more

We used American Financial for purchasing our home last month. Our Loan Officer Stacey Morris was Awesome!! It was a 45 day escrow and we couldn't have done it without her help and our wonderful Broker Caro Evan's assistance. Stacey had an office in Murrieta which was a great help and she always answered my questions super fast. Most of our communication was via email so it was super easy to do business with her. Our loan hasn't sold yet so not sure who will be taking it over but we are glad that we had Stacey and American Financial to seal the deal. :) read more

When I agreed to refinance my house I told the agent at AFN that I would do it if I could defer 2 mortgage payments and the agent assured me that I could. Then throughout the process I didn't hear anything until the lian had funded and a different agent was assigned to my account claiming he knew nothing about my condition but that they worked it out just as I had requested. In the end, I did not get the two month deferral which did not meet my condition but the new agent continued to tell me that I would get a refund for the excess payment through the loan revision period to keep me from rescinding the loan because they didn't meet my conditions for closing. Once the lian funded and was transferred to the new lender they stopped answering my emails. They refused to accept any responsibility and closed my loan by making false promises and giving me information they knew was untrue. I got a VA lian and will be reporting them to the BBB and other agencies for their misleading practices! read more

I recently purchased a home, and as a first-time buyer I was nervous about almost everything. I had ruled myself out of a good loan because I was unsure of what the credit threshold would be. Through my real estate agent, I was connected to Adrian Enriquez and I could NOT have been in better hands. He quickly checked my credit and pre-approved me. From there, it was incredibly smooth sailing. One thing I can attest to, among the many positive attributes of this loan officer, was that he really is working all the time. I received text messages as late as 9pm assuring me things were moving along productively. I tell everyone I know about my experience, when asked and would recommend others to this company and to Adrian. Lisa Rodriguez, Ph.D. read more

NICOLE SHERMAN IS THE BEST LOAN OFFICER! She has done 4 loand for our family and not once have we ever felt like just another customer. She was always available, day and night (and we bugged her a lot! Lol) and even on weekends and SUNDAYS! Not only did she make out experience truly easy but she would take the time to check on my wifes cancer treatment and even 6 months after doing the loan! She had remembered my wife was having surgery and sent a bouquet of flowers and a feel better card followed by a call. She fought for our loan and ended getting us a basically cost free loan! I have never had a business transaction where you actually feel like a fri3or family member. Top notch service, loan took only 22 days. Would highly recommend Nicole Sherman- she is in the Irvine, CA office! 10/10! read more

I had to wait 2 months for them to process me for a VA Refinance Loan. They dragged their feet. I have been through the loan process several times over and I should have paid attention to the red flag that went off when it was taking so long to process. They don't take any responsibility for the delays they cause with their inexperience. I ended up paying my mortgage late because I paid the one month they said the loan was still in processing and refused to put the next month on my credit card like my agent Jimmy Do suggested after I was assured that the loan would go through. Do yourself a favor , don't trust a word they say, and if you're a Veteran or otherwise find a highly recommended company that actually has some experience with loans and will process your loan in a timely manner. This company is the worst that I have come across. read more

We dealt with Craig Miller, and we very grateful for his help! Integrity, expertise and accessibility have been very important to us throughout the home buying process, and Craig brings that, and then some to the table. He answers questions, keeps us informed and remains very proactive, making this portion of the process very painless. Thanks Craig!! read more

I had a great experience refinancing with AFN and working with Way Yue (loan agent) and Leslie Burbank (loan processor). They were very communicative throughout the process, kept me updated, explained things clearly and patiently, and always responded to any questions or concerns I had right away. Working with them made me feel more comfortable throughout the process and I would totally recommend working with AFN and specifically with Way and Leslie! read more

I REALLY wish this "company" would STOP sending me junk mail. My mail box is full of solicitations to refinance my current mortgage with them. I love my current mortgage lender, and my rate is the lowest available. STOP WASTING TREES. Our planet is in enough danger, just stop. read more

I bought and refinanced the same house with the branch in Downey, CA, and just have to say what a wonderful experience it has been both times. The team was very professional, courteous, and friendly. Loan Officer Alex Asencio, Maribel, and Alma are the best and can't wait to purchase my next home with them in two years. I have been recommending this branch and employees for a while now, and wish them the best in their future endeavors. read more

Doug E. Was there every step of the way, even tho there was delay through the process, Doug was always available when needed. He went beyond what was expected, He has great knowledge with what he does, I will recommend Him 100%. Very Very satisfied with his service. read more

We are currently waiting on them to release an appraisal. They cashed our check and will not answer the calls or emails of our mortgage broker. We are supposed to close tomorrow and we have no idea when we will actually be able to because they will not give us WHAT WE PAID THEM FOR. read more

A complete nightmare! First Responders, military, etc. stay away from the Hero Homebuyer Credit program with Kevin Mcrae. Our buyers were trying to get a VA loan through the program and AFN dragged the process out for over 2 months! Only to find out the buyer's file was just sitting in underwriting because they couldn't approve it, but also didn't want to deny it and make the company look bad. There were so many mistakes made throughout the process & communication was horrible. read more

My husband and I just closed on our first home. Bernard Gray was our Loan officer. He was the best! He is very knowledgeable and patient, he explained everything and answered every question we had. He was always available and texted/called back in a timely manner. I would highly recommend Bernard to all my friends and family. read more

my current home loan with AFN. when i started looking refinance almost 6 moth ago, AFN'S loan officer contacted with me for the same but motive was just to lingered as much as possible. now this is 6th month, it's clear indication of AFN's intension as fraudulent. I understood very well - American Financial Network Inc is a fraud intuition read more

This company is HORRIBLE. Just spent the last month in closing after they somehow pre-approved me and my girlfriend. They waited until the original closing date to disclose that we weren't qualified and screwed us out of $2,000, even though they told us we were qualified and had us close our lease on our apartment. Now my family including my four year old son have 2 weeks to find a home to rent or we are homeless. UNPROFESSIONAL and unresponsive. I would NEVER recommend especially as a first time home buyer. read more

I had the worst experience with this comp. I was promised by the branch manager , underwriter & the supervisor that my loan was approved. they asked for conditions after conditions, I met all of them they made me to do my appraisal again & I did. It took them 8 months & then without telling me why they cancelled my loan. Every time when they were asking for conditions they reassured me that the loan is approved, & at the end without any reason they cancelled it. They could have told me in the first two weeks that they can not do it, but they wasted my time & their company's time & money , dragged me for eight months to tell me it is cancelled. Manizheh Yomtoubian read more

I am a first time home buyer and had no idea what I was doing but Nigel held my hand every step of the way. He was so efficient and got everything done at light speed. Nigel is someone who cares about his clients and knows all his stuff. Trust me you won't be disappointed if you go with him. I would and will be refering him to everyone I know! He made the home buying process so less stressful! Thank You Nigel! read more

Worst experience of my life. I used to be a realtor and have dealt with many lenders. Never had a worse experience in my personal or professional life. Unanswered phone calls and emails too many to name. 60 days into the deal told they wouldn't fund because our roof leaked. 2,400 square feet - a leak 1 foot square - wouldn't fund the loan. Had to provide a letter from the roofer giving a 2 year guarantee? WTH? We were getting the loan to get a new roof. Then had to provide a contract from roofer that we signed to have them roof the house. Last minute - can't fund the loan - your roof leaks! STAY AWAY FROM THIS FLIM FLAM COMPANY - BAD NEWS. LOAN PROCESSOR WAS A JOKE! COURTNEY WASHINGTON - HAD NO CLUE WHAT WAS GOING ON! read more

Trying to refinance our home through American Financial Network INC, . We were told we qualified for a VA Loan, my husband is retired. We were told we had to have an VA Appraisal, which we did for $450.00. Then we were told that we could not get a VA Loan and that we had to get a conventional appraisal, which we did for $600. We were told that we would get that money back once we refinanced. Then we were told that we didn't qualify for a conventional loan and they couldn't help us. I asked for my appraisals which took me two weeks to get and now I found out that no other bank will take the appraisals, so we are out $1050 for appraisals. I want American Financial Network INC, to pay me back my $1050.00 because they should have NEVER asked us to get appraisals until they were certain we had qualified. They had plenty of excuses and still have not paid back the money. read more

On September 23, 2016 I submitted an inquiry for a FHA Refi through Zillow but no one bothered to respond. If they don't even respond to an inquiry what is to be expected if you use these people for your mortgage needs. Responsiveness is key and, so far, my experience was bad. Maybe they are just to busy to bother. read more

I did exactly as Michael F asked without receiving the actual contact method that I am to use in order to send them a direct message. I used the email address from American financial networks website 24 hours ago and no one has contacted me. Reminiscent of Justin. Angelo has also stopped emailing the impossible dream advertisement. read more

While working for this company I have learned that AFN is a bank as any other and the branches are only as good as the people working there. I would say that out of all the branches and other companies I have worked for, the SKYPARK branch is by far the best branch. Not only because of the staff that gets it done no matter the hours that it takes but also the support system that helps our workers perform at their best. Anyone that had a bad experience at AFN did not go to our branch because we don't let a customer leave unhappy. We find a way to get the job done and figure out the needs of the customer then make it happen. read more

This company made my life a living hell trying to close on my first home in California. I finally closed after I had to find an alternative means for a down payment because my home on the east coast was taking a glacial amount of time to close. Weeks after the closing, I received a call from Ms. Ibarra, requesting bank statements, copies of checks, etc. that I had already provided to them prior to their funding of my loan. They even threatened me through e-mails to charge me fees because they could not sell my loan to Chase and claimed that they were "losing money." I was totally floored since I had provided them with all of these documents and they had obviously lost them. Currently I am looking to re-finance this loan, and I can't wait until I can be rid of American Financial Network for good. A total disaster of a company. read more

Alex is a pleasure to work with. He is very friendly, helpful and professional. His team was also very responsive through the entire process, which otherwise could have been very stressful. They walked me through every step of the home loan process and were always available for questions. I am so happy to have worked with Alex and the wonderful AFN team! read more

This is another mortgage company that prays on inexperienced customers. They also TARGET veterans. They send out bulk mailings that don't list their company name to get you to open it. Inside they made many incredible, but legally vague claims. Once you call they will be super nice while they hook the fish. At the end of the day you'll end up with a poor rate and excessive fees while the salesman gets a hefty commission. You think you did great just to get qualified not knowing that if you had shopped around you could have saved tens of thousands over the life of the loan. *****If you need a loan or refinance I strongly suggest you stick with a reputable company. They are not that difficult to find. read more

We have had 2 experiences with a specific loan officer, Rick Winton, at this establishment, one of which was great (5-stars), and the other bad (1-star). The first experience involved the purchase of our first home, and everything went so smoothly, with Rick working seamlessly behind the scenes to close our house quickly and with no issues. However, our second experience involving that home's re-financing was a disaster to say the least. Due to a pending relocation, we decided to try a HARP re-finance before the home eventually converted to a rental. For the first 2 months correspondence was great, with Rick collecting various documents and keeping us updated on the loan approval status. As the months rolled on though, we had to initiate contact, and eventually started getting the run around of when exactly the loan was going to close. Finally there were no responses, and it was moving D-day. When the dust settled, we by chance received a Bank of America (the current home lender) re-financing advertisement, and to our shock, we were not only pre-approved that day, but also re-financed within the month. Our loan officer, who at first admonished us for not getting the house re-financed while we were still living in it, was surprised that another company was trying to perform a HARP re-finance since apparently it is primarily done through the existing lender (in this case, BofA). This lack of market knowledge, only adds to what amounts to a very unprofessional, stressful and costly experience. The re-financing delay cost us dearly with a higher interest rate (since it was now a rental), money lost from not re-financing sooner, and an impacted credit score from 2 needless hard inquiries. Moral of the story: what makes a company stand out is not only their ability to handle challenging situations, but also to promptly determine if they cannot serve you appropriately so both parties are saved time and money. For that we give them 2-stars. read more

The nightmare of all nightmares. My loan officer, John V at AFN in Brea, CA, lead me to believe that my equity loan was secure before closing. I had already been fully approved by Quicken before John convinced me they'd be a better, more personalized company to work with. Regretfully, the negative things they told me that Quicken is notorious for pales in comparison to what AFN is doing to me now. What they didn't disclose was that long after closing, money disbursed, loan payments made... if they could not sell a loan right away they would threaten to rescind it. They could continue to ask for more and more documents which they knew I did not have from day one as an independent contractor. If I had known any of this, without question, I would have gone with a leading lender. Companies like Quicken can afford to keep the loans they give. Now AFN has put me in a situation where I could lose the house I worked so hard to purchase and improve before they came along. They are threatening to sue me and take away everything I worked so hard to achieve prior to their 'more personalized' assistance. Mr E. Fink called two months after closing telling me since they couldn't sell my loan, I had to supply additional documents or they'd 'find other ways'. He didn't mean to help me. He was eager to tell me this never usually happens to other customers. They want me to feel isolated as if I've done something wrong, though they qualified me for a loan legitimately based on their own guidelines and criteria. My credit score and payment history is excellent, they verified and reverified all of my documentation, subsequently closing and funding my loan. The peace of mind and assurance that you are secure under legal contract does not exist at AFN. In reality this happens with small mortgage companies more often than they will ever admit, especially with AFN. In our limited research we have already found many factual complaints (not paid-for review sites) where similar circumstances have occurred. One such customer happens to be a freelance writer in LA that I'm acquainted with. You can count on a very lengthy, detailed, nationwide articles to follow. We need to educate mortgage/equity loan seekers about utilizing these smaller companies of the nightmarish results they could face. The thought that there are lending companies such as AFN, that will make you jump through hoops for months and pay for appraisals, then wait for enough time to pass that your secured, funded loan has been disbursed to you to pay off possibly a note, credit cards, home improvement costs, etc... then spring something like this on you. Their sudden concern that there's not enough documentation to prove you can make your payments when that's exactly what you've done is highly suspect. Their aim is to force not only reimbursement of all funds borrowed, most likely by foreclosure of your home, but burden you with horrendous legal fees. Ironically, then you really can't pay your bills. Makes sense right? The ease in which they induce such a catastrophic event would be the financial downfall of most. It is beyond frightening and surreal. Rather than honoring and keeping one of their 'small loans', AFN has even gone so far as to discontinue sending payment coupons to stop me from making payments to solidifying their claim of default. AFN should be absolutely ashamed. With the help of an attorney I had no choice but to obtain and the CFPB, amongst others, we will continue to fight. We will also continue to share our experiences on every review site and social media venue available until this is no longer a hidden secret. read more

Although we had a tough time while going through the house buying process with this company, in the end the took responsibility for their mistakes and made it right! I'm sorry that I didn't post this sooner, but it's been one thing after another since we bought. The only reason that I'm giving them 4stars is because the manager that was super rude to me, never apologized for his part. But the company as a whole, more than made up for one negative person! read more