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    American Eagle Outfitters

    4.3 (3 reviews)

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    9 months ago

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    9 years ago

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    9 years ago

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    Cavender's Western Outfitter

    Cavender's Western Outfitter

    1.9(14 reviews)
    1.9 mi

    My wife purchased a belt for me for Christmas and when I opened the gift, I noticed it was damaged…read more I took it to the store with the receipt to exchange it in Rogers, Arkansas. The employee refused to return it stating that he can't "resell it and make money off of it." I told him that that's not my concern or my problem. Maybe you shouldn't sell a faulty product, but you may not be able to sell it, but I definitely won't be able to wear it and I'm the paying Customer. I asked to speak to supervisor he stated he was and he's unwilling to help me. I waited in the store for 30 minutes for the store manager to finally come out and during that time I complained to corporate on the phone. The manager finally came out and was very dismissive and rude from the very beginning stating that I don't even have the correct receipt so even if she wanted to help me, she couldn't I then pointed out to her that it is the correct receipt that she can't even read her own receipts.. She then stared blankly because she knew that she was in the wrong and sounded incompetent. She then stated that they're not going to return the belt and that, even though she believed it was likely caused from their own security tag that they had on the belt I "should have noticed that at checkout" and they would've either offered me a discount or found another one instead, but because I'm trying to return it, it does not apply because they can't resell it even though she stated that it was caused from her own security device. The belt is completely unworn and brand new and in horrible condition if I wear it, it's going to only deteriorate further She advised that corporate can't force her to do anything and that she's refusing to return anything or to help in anyway, but stated that I can try to go to their website and work out and exchange with corporate, but I would be responsible to pay shipping I told her that that's not how we're gonna do things they're gonna exchange it or I'm gonna file a charge back and that's when she stated I'm not allowed to file a charge back with my bank . The staff that work in these stores are clearly uneducated and young and don't know how to talk to customers or understand how they chargeback works, but I've already filed a charge back with my bank and am never going to shop at Cavender's ever again due to these two awful employees at Roger's location. Lexie/Lincoln.

    The selection is pretty good, although it would be nice to see them offer a little more than ariat…read more The customer service is almost nonexistent. After being completely ignored for close to an hour while I searched for a pair of boots, I left a pair of boots for my daughter sitting at the register and walked out the door because apparently it wasn't worth their time to ring us up.

    Photos
    Cavender's Western Outfitter - Belt with damage from security device

    Belt with damage from security device

    Cavender's Western Outfitter - Receipt

    Receipt

    Cavender's Western Outfitter - Tyson helping my hubby

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    Tyson helping my hubby

    American Eagle Outfitters - menscloth - Updated May 2026

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