Corporate really needs to take a look at this store. I witnessed some of the most horrendous customer service I have ever encountered at a store. Your employees were screaming and cursing at a woman and her teenage daughter because the Mom questioned why one register was running, with a store full of people standing around. The cashier had all her stuff rang up, around $300 worth of clothes, and canceled the order, and made them leave. When I saw how they treated her, I put my stuff back and left too. This happened on 12/13/2024 around 4pm. Firewheel Mall, Garland, Texas. Please pull the cameras and see for yourself. I will never step foot back in that store until Corporate cleans house. I guess your goal is to run people off and not sell clothes? You lost several customers today, for life. Everyone in the store was appalled. The staff were all yelling about how long they had to work, and that they were not getting paid enough. Very low class American Eagle. When the woman asked to make a complaint, they told her that complaining wouldn't matter, that they had the right to "run people off" I honestly cannot believe what I witnessed today. I will post this on every forum that I can find. read more