So my fiancé and I are at home on a Sunday morning and she goes to check our flight to make sure everything is all good. Luckily she did cause American changed our flight without our consent or any notification. They refused to pay or any additional hotels we would need to stay at. They are saying that it's not their problem. Well fuck them I'm never going to fly on American again. And I advise everyone to fly on different airlines then American. If I could give them zero stars I would. Fuck them. Any other airline would've better. read more

American has two terminals. We went to the wrong one. The man at the counter was the single rudest individual I have ever encountered at an airport. American Airlines should perform some quality control on its personnel. read more

I took American Airlines from Orlando to NYC and the Seats are so uncomfortable! I still feel stiff even a day after my flight. The windows are relatively low next to the seats and my neck was in so much pain after trying to look through the window. I got to NYC safe and sound and my flight was on time but it wasn't worth the painful seating. They do give you snacks during the flight and at least their pretzels are a generous portion. I don't know what the international experience with American is like but I sure won't be taking a domestic flight with them any time soon if I can avoid it. read more

I cannot begin to express how dissatisfied I am with American Airlines and their policies. I booked a round trip flight for my daughter to travel from Atlanta to New York for Christmas. She was to have flown out Saturday morning 12/23, but unfortunately as a result of car trouble she missed her flight. I booked her on the same flight Sunday morning so that we wouldn't miss spending Christmas together. Her return flight was supposed to be tomorrow morning (12/29) but when she tried to check in she was told her trip was canceled because she missed her outbound flight. We were given no notice of the cancellation nor is there any notice at the time of booking that if you miss a flight your entire trip is voided. American Airlines was unwilling to do anything to accommodate us even though seats were still available for tomorrow morning's flight. The Supervisor told me that this is the policy. I asked if This would have happened if we had booked each leg of the flight separately and she said no. I asked her why they don't advise people of this and she told me it is because people don't ask. They are not to volunteer information, only answer the questions put to them. So my advice is to ALWAYS BOOK ONE WAY FLIGHTS SO THAT YOUR ENTIRE TRIP IS NOT CANCELED IF SOMETHING HAPPENS ON THE FIRST LEG OF THE TRIP. I will not book another flight with American Airlines unless I am desperate...and certainly only one way. read more

Delayed 1hour ( you ll know about it only at original bording time)?then Dlayed 2 hours.. For a 2h flight.. Bo rain, storm or apparent reason.. read more

I know flying these days is always a disaster but seriously the Chinatown bus I took to Philly last weekend was 25x times cheaper and spacious with better customer service. If only they had routes to the Midwest. Fly Delta, at least they give you iPads to deal with the delays. read more

Simply put, they are horrible! I have used multiple airlines so this is not my first rodeo. American Airlines is by far the worst I have used. They simply need a multitude of training in the customer service realm. Moreover, they still have the first/business class are the only ones entitled to a cracker mentality. They operate as if the world is back in the 70's and 80's still. The planes need an updated makeover. Yet, their prices are so high, you would think they would have a screen and movies (i.e. Jet Blue). How can you book a plane that allows for carry ons and then tell the entire plane of customers that they can't bring their carry ons on board and make them all check their carry ons as luggage? As I said before, simply horrible. The first time I used them it was because I didn't know any better. They next few times I used them was because there was no choice. However, every time I used them, I was disappointed in them as a whole. Would recommend them? No! American Airlines simply forgot and has neglected and feel they are above who is the reason why they exists...THE CUSTOMER! If I can continue flying without ever using AA again, then I will be a much happier person. read more

My first time flying with them and I regret it! I was flying with my infant child and our flight was delayed 2hrs and they waited until 30mins prior to the original departure time to notify me and when we arrived at our destination we had to sit in the plane for an extra 23 minutes. I will never be flying with them again! read more

LaGuardia to Dayton, Ohio flight delayed, yet again. This flight has been altogether cancelled on me twice in the past year, causing me to have to spend the night in a hotel at my own expense. And so it begins, delayed, delayed. I pray it doesn't get canceled altogether. read more

WOW! What a trip! I took AA flight from JFK on Friday on to SAN. First, the crew never showed up and we waited on the ground till they could scavenger up another crew, who eventually showed. Then we were hurried into the plan to sit there and find out after an hour that their were storms "out west" that precluded our take off. We waited and waited and then were told they were going to take us to S. Carolina and they needed more fuel to do that. After another hour plus we were given more conflicting information. Why keep us in the plane? We might have at least eaten dinner in the terminal. The worst was the crew. They were rude to many people on the trip, never looked us passengers in the eye, never smiled and rarely responded to the Flight Attendant button. When I did ask questions they never answered. The people in front of me were exasperated with them. Usually, you can find one flight attendant who is still a human being, not a robot, but not on this flight. Someone needs to remind flight attendants of their job description. I was on flight that should have arrived SAN at 9:40 PM. We arrived at l:40 AM. The plan was small, packed with people and I could move in my window seat. My legs and feet were painfully swollen. What a nightmare. read more

Horrible, canceled flight didn't do anything to help us. No customer service. DO NOT FLY AMERICAN.

Zero stars. THE worst airline, terminal and personnel. My flight is departing at 0945 I get up at 0600, you know need plenty of time for TSA. Self check in - check bag find out I need to go to other terminal. TSA-*yay.... I finally find C39 oh was the attendant *cheerful.... (The stairwell was reminiscent of a bombed out building in Bosnia) I proceed to a *charming shuttle bus with *cheerful *personable *professional attendants who actually spoke to me. Another stairwell, maybe from Kosovo up to the gate. I find it is already delayed half an hour. Then I go to confirm a seat at the gate and I'm told the flight hasn't left Raleigh. Then the delay becomes an hour. The attendant keeps referring to Dayton as Daytona. Ok so I settle in. Damn, my phone is running low. Charging stations? Riiiiiight! Good luck finding an outlet. Now the plane won't be here until 1400. Apparently there is a maintenance issue. This is the fourth time this has happened with this airline. Same excuse too! Oh now we get snacks! *denotes straight up sarcasm! read more

Lol. No explanation why flight was delayed. Gate switched back and forth about 5 times. No good time frame given. Don't waste your time

I usually don't review things, but this is just a terrible experience. First my flight kept getting delayed, making me miss my appointments in Boston. Just trying to take an easy flight and it turned into a nightmare. The American Airlines staff were not helpful and not at all sympathetic. It was kinda like "sorry, but this is all we can do" i went to one desk and the AA employee said, I can't help you and then proceeded to send me in the wrong direction. This is my first time flying with AA...never again. read more

Cancelled flights, broken luggage, stuck in airport all night with no agent on staff to help....need I say more. American Airlines is the worst national carrier. Fly with a company who cares about customer service. read more

Rude and incompetent, this is how I would describe American Airlines. I had reservations to go to Indianapolis on a direct flight for 8 p.m. Monday night. 30 minutes before my flight, it is cancelled and rescheduled to Tuesday morning at 7:30. I am directed to wait in line to speak to a representative, and after newly a half an hour of waiting, I finally get waived up. The man and woman working the kiosk were NOT helpful in the slightest. They gave me an attitude because I was complaining and asking for them to either find me a flight tonight or to pay for me to have somewhere to stay tonight. They made me feel like I was a bad guy for asking for help and they simply told me that they do not pay for hotels, and simply brushed me aside. I paid for a direct flight. I am not getting one. Instead, I get to spend 12 hours on a stool in an airport cafeteria. No apology. No credit. Just rudeness. If I could give negative stars I would. read more

How people fly AA is beyond me. They have taken all the dignity out of flying. Forced to fly AA to a destination for a trip and Travelocity lost my seat assignment, tried calling AA to get it back and they wanted $50 to make a seat assignment. They are one of the worst. No leg room, no seat room, nickle and dime for everything, block seats out so they can upsell, make you go to the airport to get a seat (defeats the whole purpose of booking online). Really as people they should be ashamed of themselves Horrible read more

What a horrible experience. To start off, my mother was supposed to get wheelchair assistance which was no where to be found. The airport is in complete shambles duE to the construction. To say the People are completely miserable is an understatement! So rude, and so unhelpful. I never liked flying American, but a last minute trip left me with no other choice. Now I remember why I HATE flying them, and will NEVER fly them again. I was traveling with a carry on bag which is one I bring on EVERY other airline EVERYTIME i fly (which is often) and they would not let me carry it on. The carry on bag was a rolling one which was nearly half full, smushed down completely. They just kept saying it's too big and wouldn't do anything after showing them it fit in the measuring thing they use they still kept saying no. Going through security was another miserable time. Everyone rushing you and just so crabby. There's no help or direction offered. Such a terrible experience will NEVER fly them again. Spend you money on other airlines who far more exceed these services, never again! read more

Absolutely the worst airline in the world. I fly nearly every week. 8 straight flights of delays and cancellations. Nothing but a complete hassle pick another carrier even if it costs more read more

If I could give zero stars I would! WORST AIRLINE I have ever used. I had the unfortunate luck of American Airlines being the ONLY plane I could take to my destination. First off, the app is horrendous. Tried to upgrade my seat because they put me all the way in the back with more than half of the seats on the plane available. I was charged FOUR TIMES for my seat because of a technical problem on the app. Not to mention the amount of times I was reminded how sh*tty of a customer I was for choosing basic economy. Every time I clicked on something, a reminder for how I can't change anything and I will board last even when I upgrade my seat kept popping up. Flight attendants seemed bored with their job and they didn't even have any movies or music on the plane. Thank goodness I had my headphones and listened to the music on my phone. Called back to ask to change my flight because my brother in the military had something going on and I needed to take a later flight. Ha.. don't know why I bothered to call and ask because I'm a piece of sh*t for being in basic economy and have no way of changing anything leaving me with the only option but to cancel a Non refundable flight and book another one for $220 MORE. I had already spent over $500 on a BS round trip flight to North Carolina and now had to pay more just to get home. American Airlines makes their customers feel worthless. Never have I experienced this monstrosity of an airline in my life. This is why I fly Jet Blue! I would rather do the 11 hour drive next time than take AA! read more

Usually I fly first class on Delta. This time I'm going Coach on American Airlines. Got to Miami airport 3 hours early so I asked if I could jump on "1 of the 5" flights earlier to Laguardia. Customer service told me "even though your flight is "overbooked", and there are seats available on the earlier flights, you would need to purchase another ticket! plus if I want to be bumped up from "group 7" I would need to pay 40 extra dollars. This is "American Airlines" in "America" right???? read more

I wish I could give 0 stars. Mere hours before boarding, my flight was cancelled. I was not automatically rebooked, so, by the time I saw that my flight was cancelled, the next available flight was a full 24hrs later. I looked online and there were sooner American Airlines flights to the same location (DFW) that I could've been rebooked on, but for some reason wasn't. With that, I have lost a full day of my first vacation in years. I was unable to get a refund for the hotel room, parking spot, and car service that I reserved. My girlfriend took a day off of work, I took a half-day. We paid for an unnecessary day of dog-sitting. Absolutely ridiculous. And the best part? We weren't compensated in any way. We were offered absolutely nothing and were told by completely unhelpful customer service reps that we were "lucky" to get seats on the flight 24hrs later. This is absolutely the last time that my family and I will ever book with the American Airlines. Thank you for nothing. read more

No stars for this airline. No wonder why AA is NOT in the list of best airlines in the world. https://www.forbes.com/sites/ericrosen/2017/11/03/the-2018-list-of-the-worlds-best-airlines-is-out/#44689d1b5ed7 I have traveled the world the last 5 years due to work and I've been in several airlines in hundreds of flights without any issues, not one, until I flew American Airlines. Why? AA charged USD$25 for handling my bag and I am fine with that however they destroyed it in the first flight I took with them. It was a family trip and the other two bags were not destroyed but scratched in a way that seems they drag them on the tarmac from the plane to the baggage belt. Totally unacceptable. If I paid them separately for handling my bag the least I expect is to receive it as I checked it in but this was not the case. Yes I raised my claim and got the form back with my number and all however there's nowhere to hear back from them, several calls to find out the status of my claim and never ever got a response. Lousy process with 50min waiting time every time I call. Yes they sometimes call back transferring me to several points of contact without specific clarification of the status. I questioned if this is a process to get tired of the claim and stop calling them. Customer Service? I reckon they don't have a clue what that means. I do not recommend to use this airline and I will avoid it in future. read more

This airline is a joke!! If I could give zero stars, I would. I book a trip to Nashville...400+ dollars round trip. On the return flight, at the layover, due to weather, they cancel the 2nd leg back to LGA. Ok, no problem...I understand you don't control the weather. And to add insult to injury, they cancel the flight in an airport that is not open 24 hours, and they don't offer the passengers a hotel room and any considerations at all. I file for a refund, which in itself is a long and ridiculous process.... and then they refund me a whopping 78.40. So I call to speak with a rep. I am told that the breakdown of the fare is correct. It was only 66.40 from charlotte to LaGuardia. That's funny, because todays rate is 415.00 round trip to Charlotte. . So they tell me that's how it is, and too bad. Its funny how they always make sure to screw over the consumer. NEVER FLY AMERICAN AIRLINES!!!!!! read more

Having so much issues with American airline today! Flight is overbooked. I got a seat and then it was taken away!

I had the worst plane experience of my life here, I arrived for my flight at 1pm, my flight got increasingly delayed over the course of 4 hours. Eventually, my flight was rescheduled for 6pm at JFK, but it was not communicated at the gate, rather they texted and emailed people that our flight had been rescheduled. There was no one working at the gate, and every customer service booth was empty. So I go to get my luggage to go to JFK and it's takes 30 minutes because the people are slow moving, which is understandable that they need time to find my luggage but basically this meant that there was no possible way I could catch the flight. So then they make me pay $30 to take the shuttle to JFK and they wouldn't refund me for the ticket, and by the time I get there I can't catch the flight so I wait in the customer service line for 2 hours. By the time I get to the front it's about 9pm and I miss my flight, the next flight isn't until the next day so I have to pay for a hotel for a night. Of course, they don't refund me for anything and I end up spending a lot of money when I had literally no control over the situation at all. I started crying because I was going through a really stressful time and I had to spend a lot of money just to get home. The man who gave me my ticket watched me cry and offered to get medical help. American Airlines will not refund you for anything, even if it's there own fault and lack of communication that creates the problem. read more

Just got back from a trip with American Airlines and I am very disappointed with the quality of the airplane and the customer service. My flight from NYC to Orlando Florida was on time. However, during my flight I was repulsed by how rude and unwelcoming the staff were. The seats on the aircraft are extremely uncomfortable and my father who has chronic back issues cannot sit for long hours as it causes him extreme pain. As the seatbelt signal light turns off my father took the opportunity to stand for a few seconds. There was a staff member named Robert who saw my father get up and condescendingly tells my father to sit. My father was literally hunched over the seat in pain and told him ok and Robert immediately yelled "sir you have to sit down", creating an uncomfortable scene that was uncalled for. My father told him to give him a second and then Robert stared us down and I asked him to calm down. He then proceeded down the aisle and other passengers were uncomfortable he then walked towards us trying to excuse his behavior and said that someone pressed the emergency button and he had to get through. Either way his approach was completely unprofessional. Later on during our flight my cousin sitting near me fell asleep while refreshments were passed. Robert skips her and I asked that he provide her with a drink and snacks and when she wakes up I will hand them over to her. He then tells me that when she wakes up he will give her everything. Shortly after, my cousin did wake up but neither he or any other staff member ever provide her with a refreshment and snack. I had to share my Little pretzels with her and whatever was left of my juice. When I tried asking for my cousins refreshment we were ignored. The staff started to collect the trash and of coarse Robert needed to rush things up and skips a mother whose traveling with her small child. She tried to get his attention when as he past another row he turns and aggressively answers that the staff will get it. Instead of apologizing for missing her and taking her garbage. The plane is tiny and if you suffer from claustrophobia I do not recommend a flight with American Airlines. On my flight back to New York I was concerned with the safety video that is updated but the aircraft I was on is an older craft so when the safety video is talking about in case of an emergency my cushion can become a floating device or that life vests can be found in compartments near my chair and I am unable to locate them. It becomes a serious safety issue for passengers. American Airlines also charges for your luggage therefore, its unfair to pay for an expensive flight and then additionally pay for your luggage. I was also not allowed to have my carry on because the aircraft I was on when flying back was smaller and the attendees checked and chose who they would have their carry ons stowed below the aircraft. I did not appreciate the inconvenience and because my carry on was forced to be stowed below with the other luggage my porcelain mugs were broken. I am with great certainty able to say that I will not be flying with American Airlines anytime soon. read more

eh, the plane i was on looked very old. the overhead bins are very small. the seats are also super packed together. only good for petite people, but that's just my particular aircraft read more

What is going on with this airline? Planes are worn. The gate agent failed to tell me that Gate c3 is not in terminal C. All traffic signs point to Terminal C - now my car is parked in C and I'm waiting for a bus to take me to C. Long trip, flight delays due to weather, air traffic and maintenance and now waiting in the cold for a bus to take me around the airport to my car. Give me Delta any day. read more

American AirlInes TAKES ADVANTAGE of Disabled Seniors! Surgery required me to give up my round trip from Cabo to LAX and to reschedule my trip home to NY from LA. American charged me an additional $745 EVEN THOUGH THEY WERE ABLE TO RESELL MY UNUSED LAX-CABO SEATS AT FULL PRICE!! This is bad business and bad for anyone in an emergency travel situation but it is exacerbated by American Airlines treatment of a disabled Senior in this disgraceful manner. Don't let American Air get away with this kind of behavior. If you are disabled or a Senior, don't fly American. If you're already flying American and you have an injury or emergency you should fully expect American Airlines to take advantage of you and to overcharge you. Flyer Beware!!! read more

I have always chosen to fly with American Airlines but this might be my last time. First, my flight was canceled after it was delayed for 4 hours and I was told over and over they were working on the plane, don't worry, it won't be canceled. But it was. And I was unable to get another flight until that night and arrived 8 hours after my event I missed because of this. Never received a discount or an apology. Then, while at lga airport in New York, we were printing our tickets and Michelle approached us and demanded we check in our carry on bags. I told her these are the same carry on bags we always use and have never had to check them in before. In a very rude and loud tone she said, "I'm telling you, check them in. You're not carrying those on. So I did. And she demanded I give her my credit card and go a few desks over to fill out the tag. I told her I would wait for my credit card back. She rolled her eyes and became annoyed, also began rushing us. At this point, she still has my credit card. So of course I did not leave until I got it back. She then grabbed our bags and did not explain to us where they would be taken or anything. After going through security, I saw multiple people with bags even bigger than our carry on bags. So I basically was bullied into checking in our bags for $50. This is unacceptable customer service and there are plenty of other airlines who will accept my business if this is how I will get treated as a loyal customer. read more

Was taking a flight from NY to Cleveland to go home for Christmas on American Airlines the flight was cancelled and the gate agents told us to call the 800 #. Gate agent no help. Called no other flights available. I canceled flight and asked for refund she said no problem This was a supervisor. No refund hit account called back the 25th Dec. was promised by Bryan agent # JBI I would have it in 48 hours . He restarted the process still no refund. Called 800 # again 26 asked for supervisor was told to busy and hung up on. Called 28 spoke to ms. Wilson who put in for refund with notes to contact me when file was received. Well 24 hours later no contact. I spent over $700.00 to spend the holiday with family an American Airlines took that from me, lied to me and I am yet to receive my refund. THIS AIRLINE IS POORLY MANAGED AND DOES NOT WANT TO ACCEPT ANY ACCOUNTABILITY FOR POOR TREATMENT OF CUSTOMERS FROM THE GATE AGENT ON. DO NOT FLY WITH THEM. read more