I had to create an entry just to shine light on the horrible customer service of American Deli in Montgomery, AL. They will never get another penny of my families' money. I'll tell all my friends not to patronize them as well.
The cashier actually handed me 2 sets of black boneless wings with lemon pepper and mild sauce. Black burnt chicken wings. Then she actually asked me if I wanted them? Of course I felt like they should be remade, I paid $29 dollars for the meal. I sat there for 20 minutes while a couple more sets of customers ordered and sat. After 20 minutes the cashier came back to me and said the cooks didn't remake my order because they couldn't understand English. I was literally floored?!?!? After being there for 35 minutes paying $29 and having to get a refund with no food led me to having to resort to Yelp! for help. And yes, the manager was not in the building. The cashier called the manager (who was not on site) to help her remedy the problem. The manager was of little to no help.
American Deli no longer deserves the attention we give them. Food is overpriced and it takes forever to get an order. And they serve a new kind of hot wing...Super Blackened Burnt Lemon Pepper. read more