I had an appointment for 4/4/25 at 12p for an estimate for a new deck. They never came or called to say they weren't coming. If they treat potential customers like crap, how are they going to treat you once they get the down payment? Don't use them. Horrible experience. Larry - Lake in the Hills read more

My experience with Mike the owner and all his crew couldn't have been any better. From start to finish they where outstanding. We love our maintenance free deck and gazebo. I've included before and after pictures. Side note my wife and I now enjoy sitting out at night enjoying eating dinner and wine without bugs. read more

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Mike and his crew completed our deck project last summer and we couldn't be happier with the job completed. It is the envy of the neighborhood and has allowed us to meet more neighbors and have more gatherings than ever imagined. Mike kept in touch with us throughout the process. His advice was sound, pricing accurate/competitive, and his staff was friendly and on task. I highly recommend American Deck Builders for any project you desire! read more

Mike and his team replaced our old wooden deck with a Trex deck and we're very happy with it. I appreciated Mike's prompt communication on everything and his attention to our job. His team did great work and I could tell he really valued us as customers. I would definitely recommend him again. read more

BEWARE! Total Scam!! I contacted this company for a quote. A 'salesman' came to the house. He used a fictitious name (we only found this out later). He then proceeded to do very poor quality work and continued to ask for more money. After a year of this we asked him to leave the job site. That is when the trouble really started. I started to receive lien notices from all the subcontractors this 'salesman' used. The end result was over $35,000 of liens that I am now forced to defend with the expense of an attorney. Do not use this company or anyone associated with this company. Contact me if you have been a victim of Jeff Fank, aka Jeff Adam. Here is a website listing other victims: http://stopjefffank.blogspot.com/p/jeff-adam-jeff-fank.html Stay clear of anything having to do with him! Larry DeLegge delegge@gmail.com read more

I know it's a busy time of year, but I left 3 messages over the course of 1.5-2 weeks asking for a call back. The last message asked for at least some type of acknowledgement that we showed interest in the company. Mike, the owner, finally called back while we were out and left a message for me to call him. When I called him back, he was busy on a job site and said he'd call me back in 5 minutes. He finally called back 4 or 5 hours later. When we spoke, Mike apologized for all the delays getting back to us, saying he's been very busy. O.K. we understand the time constraints of the busy season. So we accepted the apology and set up an appointment for Mike to come out. But he never showed up. I called Mike to find out what happened. He said he got his schedule mixed up. So we set up another appointment. Mike called the day before the 2nd scheduled app't. and told me he lost our address. I gave it to him again and we confirmed for the next day. Unfortunately, Mike didn't show up again. 45 minutes after Mike was late the second time, I called him to find out why he didn't show up again. Instead of apologizing for missing another app't., he said he'd be another 1/2 hour or so because he had phone calls to make. I told him that was ridiculous and not to bother coming out at all. Busy is one thing. Downright disorganized is something entirely different. read more

Overall the deck looks great. However, the 1.5 week job took 5 weeks to complete in August of 2018. There were some design flaws along the way too but once a deck is in its hard to redo. I always ask myself after a job is done if I'd hire them again. I'll defer to see how the deck holds up over time to decide on this one. If they hold up their end of the bargain, than yes. And since the deck took so long, I had to resod the lawn where the Trex sat because the grass never grew back. read more

We had Mike out last year to add a deck and portico. His pricing was middle of the road compared to the other 3 estimates we got but decided to go with him from his ideas and his pitch. Everything seemed great. The projects were only supposed to take 3 weeks. I anticipated more, of course, just not the grand total of almost 8 weeks that they took! The end products turned out great, but the actual timeline and responsiveness (or lack there of) from Mike was unacceptable. He had excuse after excuse to what the hold ups were from permits to his team to The actual portico builder...Very unprofessional. The also left a mess in the front and back yard after the projects. Now come to present day, we just had a brick paver walkway put in front by the portico. As they were digging it out, they found that the stoop that American Deck Builders poured had a HUGE hole in the front. So now we have to spend extra money to cover the stoop in a bluestone. I had told Mike that it looked bad from the get go, and he tried to remedy it and it still looks bad. This latest hole that we found was the last straw. Therefore, I would NOT recommend them to anyone for future projects! BEWARE! read more

American Deck Builders - Decks & Railing Near Me - Algonquin, Illinois

I agree, also extremely rude on the phone. I was going to go along anyway and get an estimate for building a deck. Set an appointment but no one showed. When I called I was told they had no one available that day. I mentioned we were ready to make a decision and they told me I should just go with whoever else I had quote. I guess they don't want or need business! read more

At the beginning of summer, they came to the house to give a estimate. I liked what I say and heard. They said they would get back to me in a week with an estimate. After two weeks nothing. Called the office and she said he had been busy but would get back to me shortly. After another week still nothing. Called a again and got the same response. They never did respond. Terrible customer service. read more

I had Mike from American deck builders come out and give me a quote in early June, I also had quotes from three other deck installers. American was not the cheapest nor were they the most expensive but Mike was definitely the easiest and least pushy of all the salesman that I dealt with. He took his time and came out numerous times to discuss the deck colors, railings, lighting and the most important part for me was timing. He was more than willing to work with my schedule. Unfortunately the deck took a little longer to build but that was weather related as we had a lot of rain in late June and August. His guys were all courteous and professional cleaned up at the end of each day and the deck turned out fabulous, better than I envisioned. They went above and beyond the call as they installed drain tile under the deck something that we never even talked at no additional cost. Couldn't be happier with the whole process with Mike and American. read more