I needed to replace my roof this year and Straight Line came highly recommended by some of my…read moreneighbors. Straight Line was the most expensive quote that I received. The second highest was $6,000 less. The lowest were around half the price for roughly a 1,900 ft roof. I think the total ended up being around $34,000 for the mid range materials, plus an additional $2,400 after the roof was torn off for unseen damage.
Here's how it went.
The estimate was done by Adrian. He was on time. He was polite. He was very thorough with the estimate and gave us options that other companies did not do, including material that would be beneficial for a solar install, additional insulation over a flat roof section, and options for add ons like a whole house fan, skylights, etc. He was responsive by text and email for questions, although some of his responses did seem a little condescending, or like we were dumb when we were asking for clarification. It's an expensive purchase! I want to know what I'm getting myself into.
The scheduling and payment process was a little confusing. All the contracts were handled through an app, and you just signed through there. Information was not laid out in an easy to read/find manner. Once the contract was signed, someone called me almost immediately to get me on the schedule for the week after. Figuring out how to put down a deposit, or pay, or select financing terms was not completely obvious. I did end up calling the office to pay for a portion out of pocket, and to finance the rest. There was a much of mixups within the office and they almost charged me for the portion that I had already paid at the end. There was a lot of back and forth via text with various people in the office to get that sorted out.
The work took about six days, one full week of work and then one day of touch up work. They tarped most things down for the tear off and swept when it was done. Some of my plants in the front yard got damaged by the tarps and workers stepping around. And some of my rare native California succulents, which were not in the roof removal blast zone, were run over by a truck. I asked about replacing these as they were mature (expensive for the size/age), and hard to find, but they never responded about that, which was a little frustrating.
Once the roof was off, they were able to identify additional damage and quoted me for that. The foreman, Jose, was super nice and very communicative. He let me know what to expect for the day, and when he was done, he let me know when he'd be back and what he needed to finish.
Unfortunately, the supervisor for the project went on vacation while my roof was being done. It didn't seem like there was anyone to cover while he was out, so several things were missed and not coordinated. I ended up having Straight Line install a whole house fan for me while the roof was off. The fan was delivered, but then no one ever came to poke into the attic and figure out where it should go. A rough location was identified from the outside, but it ended up being wrong. Jose, the foreman, dropped the fan into the roof before he finished it for the installer to deal with, but didn't put the duct in.
When the installer came to install the whole house fan, he determined that the location it was placed in would not work. In order for him to install it, he'd have to cut into the brand new roof, which was slightly maddening. This could have been avoided with a little coordination. Once the supervisor was back, communication went well, and the issues I wanted addressed were fixed.
Overall, it was a good experience. I would likely hire again.