American chimney sweep installed a gas insert and it looks and works amazing. They went above and beyond the call of duty to make sure it was perfect. Now my family and I sit in our nice and cozy room at night wondering I we went so long without on. It lights up the space. Thanks again ACS! Job well done. read more

I called as they are an authorized dealer for Pacific Energy fireplace products. I have measured and know the product I want, but to provide an estimate of installation costs they wanted to charge $150. I have no idea if this company provides a cost competitive estimate, and I am certainly not interested in paying $150 to roll the dice to find out. Awful practice. read more

Called them to get a quote to install a wood stove. They set up an appointment to come by. While I'm not averse to paying for someone's time there was zero mention of a consultation fee when I made the appointment. The tech showed up late and then pushily sprung news of the charge on us and tried to get us to pay upfront for the installation. Paid the $100 fee for the few minutes rep was here and will take my business elsewhere. Did not appreciate the scammy rushed feeling of the interaction at all and the people we ended up going with didn't charge a consult fee and asked for payment AFTER the work was done. read more

DO NOT USE THIS AWFUL COMPANY!!! HAd a all fuel chimney installed they pushed my back 1.5 months from taking half of my money no problem.. gets better then they came and did the job" 2 months later...DIDNT EVEN FINSHED and there hounding me for payment for a job NOT DONE. Travis is a terrible worker the work they do is so sloppy and not stright one bit! My chimney cap is crooked at ever. DO NOT USE THIS CROOKED COMPANY read more

Representative came out looked at my chimney caps and said they needed to be replaced. Ok we knew that. He was here total on 10 minutes looked at the job from my sidewalk and charged $100 inspection fee. I was never told about this fee when i scheduled my appointment. Would not recommend this company read more

Called Travis at Amer Chim Sweeps to inspect our chimney which we use frequently. Upon first visual inspection he noticed what they call stage 3 creosote - which can be very dangerous. Set up an appointment for a very expensive relining process. When the date arrived and before they started work, they had a specialist with them who had a special camera (normally not part of a visual inspection) which they snaked down the chimney. They found they could take care of it with a special wash instead. This saved us several thousand dollars. They could have just as easily gone ahead with the more expensive lining process - but they did the extra check. Very ethical and responsible on their part and they made the whole process very transparent to us. We will now use them for annual inspections - which we should have been doing all along. read more

ABSOLUTELY HORRENDOUS COMPANY!!! The guy they sent to my house couldn't figure out how to remove by wood burning stove, never did, and told me he swept the flue "up through the stove" which I know is a 100% impossibility. They never cleaned my other flue for the oil burner "because they didn't have time." I called, told them I wasn't satisfied because the person they sent never cleaned the stove flue or the oil flue. They literally provided NO service at all. They never cleaned a thing. I refused to pay their bill until they actually rendered a service, and they went and reported the unpaid bill to the credit bureaus to hurt my credit score. These people are literally the scum of the earth. read more

Had my woodstove chimney cleaned. The tech that arrived was friendly enough. Cleaned my chimney through trap door from outside (bottom up). No problem there. Got to the inside to the stove. Expected him to remove stove pipe and hand scrub with wire brush. Said he wasn't equipped with drill to remove pipe and said he would clean stove pipe by running a brush through stove baffle up to the flue. I mentioned that's not the right way to do it but let him continue. Paid him. Contacted owner, also friendly, and mentioned that I thought stove pipe should be removed to be cleaned. He disagreed. Other companies have removed the pipe and hand cleaned it. Also everything I read says remove it and hand brush it. When I bang the stove pipe, residue still falls down even after it was brushed out. Not a happy customer and unfortunately I won't be using this company again. read more

I've been using American Chimney for a few years. I actually tried them because the company I had been using weren't taking appts for awhile. I'm so happy. I have a cast-iron wood-burning stove. When American Chimney Sweep comes in they clean the inside take apart the piping in the inside, the inside part of the chimney, put it all back together. When I read that room is cleaner then when I got here. Everybody is like respectful and courteous. I can't say enough good things about American Chimney Sweep read more

I called American Chimney Sweeps back in the fall of 2012. I was having a problem with birds nesting in my gas fireplace vent each spring which required me to completely disassemble the vent each fall before I could use my fireplace. Unsanitary and a complete pain. The tech they sent out told me they would find me something called a "bird shroud" to install in my vent. He came back a couple of weeks later with a part that clearly was not going to prevent the birds from getting in my flue. I'm certainly not an expert but it didn't take a rocket scientist to look at the design and realize that it was not going to keep birds out. In any case, he played around with it for about an hour before he, too, finally figured out that this wasn't going to work. He left my house that day saying he would continue to look for something that would work. I called their office at least three times and their receptionist, who seemed very nice, said they would let their tech know I called and needed him to call me back but needless to say, I never heard back from him again. I called Greater Boston Chimney Sweeps in Reading today. Their tech came out promptly, took one look at the situation and fixed the problem with stock material he had in his truck. I went up the ladder and checked out his work and I'm pretty sure I've cleaned nesting material out of that vent for the last time. So, no, I wouldn't call American Chimney Sweeps ever again. read more

This company needs to get a new secretary or manager! So rude and unhelpful. Just wanted to get some information on a new fireplace and it was bad enough that I am looking elsewhere. read more

Bob and his team are true professionals. They are prompt, courteous, and thorough. One of my chimney's gets used very little and after inspection they were quick to point out it did not need to be serviced. I appreciate the honesty and integrity and am always happy to recommend American Chimney Sweeps! read more

Excellent customer service. The technician showed up right on time, was very neat, clean and polite. I will definitely have them back every year to take care of my chimney cleaning. read more