If I could give zero stars, I would. I would most definitely not recommend LL Flooring. Our story…read morestarted in November 2020 when LL contracted Lucky Flooring to install our flooring in our downstairs area. This included the kitchen, dining room, living room, and family room. I would like to add that we did not pick Lucky Flooring, LL did. We were not even told that we could choose a contracting vendor.
Sometime around spring 2021, we noticed that there was a dip in the kitchen. Lucky Flooring came out to repair the floors. However, they only replaced a board. In 2021, Lucky Flooring came out three times to repair the exact same spot but each time they never actually repaired the floor. They put in quick fixes, like putting down a small piece of wood under the flooring, taping the boards together, etc. After the third "fix" we asked LL for another contractor because we lost faith in Lucky Flooring. In addition, due to their incompetence, that dip in the kitchen started causing the other boards to separate. When we asked LL Flooring for a new contractor, they informed us that if we got a new LL Flooring contractor, we would void our warranty and have to pay out of pocket for the repairs. After several rounds of back and forth, threatening to sue, and talking to management they finally agreed to let us get a new vendor. This whole process took months. During this time, our floors continued to deteriorate. The new vendor was supposed to come out and assess the floors. However, on the day that they were supposed to come out, they told us that LL Flooring canceled their work order. We were told that we should receive a call from LL; however, we never got a call. In the end, we had to sell the house as is with the dip and separating boards. Although, we lost out on profit, we ARE EXTREMELY HAPPY to not be dealing with LL Flooring anymore. The customer service sucks. They do not care that you spend over $12,000 with them. I will never do business with them again.