proceed with caution!
Man where to start. I don't enjoy…read moredragging somebody's business, but I also don't enjoy spending a large chunk of our hard saved money on garbage work and hopefully I can save somebody else from making the same mistake.
I guess I will start by being open and up front and saying I put off doing this negative review for two years... we had such a terrible experience during installation of our LVP floors and the workmanship proved to not be great in the following year or two but my final straw that made me decide to finally write this review comes from being recently enlightened to yet ANOTHER issue with the quality of work. A couple of months ago we suffered severe water damage in our home and as a result, all of the LVP that Redstar installed in 2023 had to be ripped up and we found out they never even put a barrier under our flooring between it and the concrete. These guys cut SO many corners the entire job and this just has me livid again.
SOME of the issues we had with Redstar-
- What was supposed to be a 2wk job turned into 4wks
- One of his workers stole a bottle of whiskey out of our cabinet. Had we noticed while the job was going on, we would have absolutely brought it up to Stan, however, we didn't notice it until we were moving furniture back into our house and at that point we were so sick of dealing with Redstar that we chose to let it go instead, however, there was absolutely nobody else in our house during this time (the house wasn't in living condition, so how could there have been?) so there's no way it was anybody else that took it.
- Without our consent they modified our entry way steps almost permanently but we caught them. It was a rounded step down from the entry to our living room, Stan told us they could make the rounded edge work even with the LVP. We double checked with him because previous contractors told us no because it was round and the LVP is obviously not pliable but Stan said it was doable so we tr... well apparently his solution was to take the rounded edge and just make it a giant square! Which cut into our already small living room and looked horrendous! Thank God my husband works from home and came out of his office when he did, imagine his surprise that not only had they already framed the square out, but they were filling it with concrete without anybody even asking us if that was OK! It wasn't, they had to find another solution.
- The house,was left FILTHY every day. Our kitchen was basically unusable the entire time. They made ZERO attempt to clean at all and make our home even remotely comfortable for us. I had to clean the kitchen daily to even be able to use a single countertop to make food.
- Stan and his crew were supposed to level out some of the uneven flooring before installing the LVP and still, after already being installed, they had to rip up the floors, several places and level our area. They should have already done, but didn't because the floor would sink down or bend when you stepped on it.
- Stan the owner was never on site unless we had an issue he had to come deal with. Idk where he got his workers but they were subpar, did subpar work. The only decent one who seemed to care at all was his supervisor Eric, who unfortunately also was rarely there until we were so fed up we demanded someone else finish the work.
Very shortly after the work has been done , of talking within six months to a year max, there were already multiple planks that had cracked and we started noticing that the putty or whatever it is, they use in the joint of the flooring, was starting to fall out in multiple places. The only thing we clean our floors with warm water and vinegar so it's not like we were using harsh chemicals.
I utilize Yelp a LOT for trusted recommendations on everything from food to construction services and everything in between and I felt guilty about not writing a negative review immediately after our experience with Stan and Redstar but to be completely honest, it was such a stressful experience (every day was something new, I dr dreaded coming home from work) on top of the fact that I was just done dealing with them on top of the fact that I didn't want to say anything negative that could possibly get in the way of our "1yr warranted on the work" if we need them to come back for anything so I just kept my mouth shut but honestly, I feel like this review needs to be put out there if it can save anyone from a fraction of the annoyance and headache we experienced with them! Finding out that the LVP was installed with zero barrier was my final straw. We paid over $13k for a shit job.
I'll end it with this , our experience was so bad that we paid over $13,000 for the flooring, and when issues started to arise within the first year, we STILL didn't even want to bother contacting them to come fix the problems because we had SUCH a bad experience. We would rather eat it and deal with it than call them again.