This review is specifically for the printing and copying department because PAUL, you rock!…read more
I don't know if Paul was the manager, district manager, or what his position was, but he handled every customer there so well, including me. His customer service was excellent. He was attentive, communicated extremely well, and really knew his craft. He explained everything clearly and made me feel completely taken care of.
I came in trying to print some bookmarks, but unfortunately my formatting wasn't quite right. Paul let me print a couple of proofs so I could see how they would actually come out before committing to the whole project, which, by the way, I didn't even know you could do! The proofs were super inexpensive, like around a buck or so, depending on the paper size, and SUCH a good idea if you're unsure how your project is going to look once it's printed.
Mine ended up being the wrong size and the color wasn't quite right, and one of the proofs even came out a little wonky. Paul was so gracious about it and told me he wasn't going to charge me for that proof. It was a small gesture, but those little things say a lot about customer service.
What impressed me most, though, was watching how he handled everyone. Even while helping me, he was aware of the other customers waiting, acknowledging them, communicating with them, and making sure everyone felt seen. That spoke VOLUMES to me.
Now I have to go back into Canva and resize everything, which is going to take me a minute but at least now I know exactly what I need to fix before spending money printing the whole project.
So if you have a printing project and you're not quite sure how it's going to turn out, come to Staples, find Paul, and ask about printing a proof first. He'll help explain what needs to happen so you can get your project the way you want it.
Excellent communication. Excellent customer service. Excellent attention to detail.
Go ahead with your bad self, Paul. You rock!