So I guess American Airlines really does NOT care about it's customer service AT ALL!!! If there was an option to leave star dust instead of a whole star - I would have. Let's start with the "unexpected" delay because American failed to staff a crew for the flight - and when you tried to speak to the AA Rep - she was actually yelling at people - "I'm not helping anyone else - I have to go - I'm supposed to be at another desk right now! Seriously, go away from the desk!" Really? Unprofessional, uncalled for, and flat out unacceptable. Then on the flight back - the incoming plane that was to pick us up was 25 minutes behind, thus causing the arrival at my transfer to late. Mind you, I only had that 25 minute window, which THEY screwed up! Run to the gate to catch my connecting flight - with what I thought was 8 minutes to spare - plane is GONE! G - O - N - E !!!!! So I try to speak to another of the elitist AA Reps, and he must have been on his cycle - reads my boarding pass, and says - "you are at the wrong gate." I stated I was well aware where the plane was boarding, but it was gone - so what do I do? Where do I go to try to get another flight home? He snarkily tells me, "Gate B26 - but they can't help you!" Well thanks for that - someone got coal in their stockings - I mean the actual stockings he was wearing, obviously he must have been in excruciating pain to act like such a giant jerk! I get to B26 - and get told the only other flight out that night was full - no available seats. I start to explain what happened, and how this was all American Airlines fault - not that I arrived late - I can't make the pilot speed, or trust me, would have. Because I am a little excited, voice up, not yelling, but worried about how I am going to get home - I'm trying to explain how the initial flight was late getting to the gate, and thus leaving, and why didn't the connecting flight know that people were on the flight that was coming in late - and, oh I don't know - WAIT FOR US!!!! The filipino manager with too much power and hairspray and a big case of Napoleon syndrome, tells the AA Rep, not to help me! REALLY?!?!?!?! Who died and made you god of Terminal B! What the actual F---!!!! So then I try to reach Customer Support online, and get someone who wants to play games with me - telling me I cancelled my flight - um, NO - called a number I was provided, and told I would get a call back. Got that call while waiting on the shuttle to get a rental car to get home. That guy had a slight case of Tourette syndrome, tells me he's putting me on a brief hold - next thing I know - I'm back in the call link being told that someone would call me back in 2 hours! Meanwhile, I'm now in line, attempting to rent a car - which by the way cost me $512.00 dollars for ONE DAY - but does American Airlines care - NOPE!! They still keep telling me, I was late for my flight and their Risk Management Training kicks in, and they go all - well, we are sorry for the inconvenience BS - can we give you $50.00 towards your next flight? Seriously - you think I want to go thru this again? WHY in the F--- would I want to do that. Now I'm out $1200.00, with the flight screw ups and the rental fees - and all you want to give me is $50 towards another flight with you terrible Customer Service BULLIES! NO THANKS, HARD PASS FOR ME.
NEVER - EVER - EVER - EVER - Taylor Swift that thing in you head - NEVER flying American Airlines again. And still waiting for a real apology and reimbursement for all my inconvenience. I think it's only fair for them to pay for the ticket that trapped me for 3 hours, totally left me behind like a foster child, and the fee for the rental car. Willing to discuss this - but they aren't - why you may ask, and well you should - because THEY KNOW THEY ARE WRONG BUT DON'T WANT TO ADMIT THEIR SERVICE IS WORSE THAN FRONTIER!!!!!
Now, I am more than willing to hear you out on why you think I don't deserve compensation - my booking number is MNNGAE - if you have people that read these things and you actually want to save face - you should look it up and contact me. Otherwise, I think a nice billboard by the local airport telling everyone that they should choose anyone other than American Airlines is what I want for Christmas. read more