ABSOLUTELY UNPROFESSIONAL, UNRELIABLE, AND DISRESPECTFUL. DO NOT TRUST THIS COMPANY WITH YOUR…read moreSPECIAL OCCASION.
If I could give this company zero stars, I would. My youngest sister got married last night, and she paid $372.60 of her hard-earned money months in advance to reserve a party bus for 14 people to safely travel downtown and celebrate. The 10:45p.m. pickup time was confirmed multiple times. Everything was arranged in advance to ensure transportation was one less thing to worry about on her wedding night. What did this company deliver? No bus, no driver, no communication, and absolutely no accountability. When the pickup time came and went, we began calling for answers. One person said they couldn't locate the driver and were "getting concerned," then hung up. Another employee told us we "needed to calm down" because people were calling, then hung up on us as well. While we were trying to figure out how to get to our reservation on time, we discovered that some members of our party had actually been BLOCKED. Imagine paying nearly $400 months in advance, being left stranded on a wedding night, and then being treated like an inconvenience for asking where your transportation was. After we scrambled to arrange alternative transportation, the owner called to ask what happened. I explained everything and was told the driver had been fired immediately. The owner offered to send another driver in 20 minutes, but we had already left and were nearly an hour behind schedule. That offer was far too little, far too late. When I asked how my sister could receive a full refund for a service that was NEVER PROVIDED, the owner said he couldn't refund her because he felt he was being taken advantage of. Absolutely unbelievable. The company failed to show up, failed to communicate, and somehow the paying customer was supposedly taking advantage of THEM? My brother-in-law calmly asked for the refund, but the owner continued resisting. When we explained that the people who experienced this firsthand would be leaving honest reviews, the owner became upset and claimed that leaving bad reviews was ILLEGAL. Honest reviews of genuine customer experiences are not automatically illegal simply because a business owner dislikes them. The owner continued making excuses and discussing his business's personal struggles as though we were supposed to feel sorry for him. Whatever challenges a business faces, they do not excuse taking someone's money, failing to provide the service, and treating customers disrespectfully when they ask for answers. After the conversation became unproductive, the owner called back and finally agreed to issue a full refund. As of this review, it is still pending.
THE REFUND DOES NOT ERASE THIS EXPERIENCE. This was my sister's WEDDING NIGHT. She planned ahead, paid months in advance, and received multiple confirmations. Instead, 14 people were left scrambling for transportation, a reservation was disrupted, precious celebration time was lost, and the employees and owner made an already stressful situation even worse.
Mistakes happen. What matters is how a business responds. This company demonstrated a shocking lack of communication, professionalism, customer service, and accountability.
If you're booking transportation for a wedding, birthday, bachelor/bachelorette party, or any important event, think twice before trusting this company with your plans. You deserve a company that shows up, communicates, and treats paying customers with basic respect.
I WOULD NEVER RECOMMEND THIS COMPANY. PLEASE BE AWARE AND SAVE YOURSELF THE STRESS.