Absolutely horrendous experience. Everytime you attempt to contact costumer service you are connected to either an online chat or phone call with someone in another country who barely speaks intelligible English. We have been let down multiple times with promised delivery dates that didn't come to fruition as well as credits on our account that never actually materialize. It's as if the sole purpose of their outsourced "customer service" is to get the customer off of the phone as quickly as possible with a "resolution". Even if you are a "will call" customer who makes delivery requests, your requests can be ignored due to the AmeriGas system estimating how much propane you still have left in your tank. Do yourself a favor and find a local propane provider with real customer service. No company with any part of America in the name should have customer service outsourced to a foreign country. read more

This is the worst company to work with ever. We purchased a beautiful home in Pike County PA. Unfortunately, the previous owners contracted with Amerigas. They were snowbirds, and migrated to warmer weather and never had to deal with cold weather in PA. This company almost made us run out of propane. We were forced to use space heaters. When they finally came, after 3 weeks, they only filled the tank 75%. We've decided to switch companies to a more reputable provider; however, cancelling the Amerigas account and getting them to pick up the tank is near impossible (if you could get someone on the phone). They are the Hotel California of propane companies. If you have any sense, avoid this company at all costs. They will charge you excessive fees just to deter you from cancelling. read more

I am giving it one star because there is no choice for "ZERO " stars. I have been trying to get my tank removed since the fall of 2021. I call weekly get a different story weekly. We make appointments then no one shows up. They say they will call you in 48 hours ,8 days later you receive a call. If you aren't already hooked with this over priced incompetent company run away. If you have been successful at having a tank removed please leave me some tips. Thank you read more

I have been trying to get my bill corrected but to no avail. Still waiting for a manager to call me back. It's been about a week now and I really don't expect one. All their service reps should definitely be retrained. It's like talking to a ROBOT. I know the Corp office could care less. Will be filing a complaint with the state company utility who governs them. read more

The company does not seem to know who's name the bill is under and we suspect they may have still been sending the bill to the previous owner of the home we bought. on top of that there is no communication, we suspected a gas leak which is an emergency and someone was supposed to go to the home but we received no update or notice that anyone went. We talked to two different customer support representatives and the interactions were completely different. We were not notified of issues with bills for the past month or two and our issue has not been addressed with urgency regarding the potential gas leak. Futhermore, to make things more complicated we received a text message saying gas was not able to be delivered and we would be contacted shortly but weren't. However, we did not request any kind of gas delivery and just wanted the room with gas smell to be checked out. Seems like some serious mismanagement with this company and a database that doesn't provide consist information for the people who work there. I think they need to rework their database so it is on point when it comes to customers' information and communication between people within the company and with the customers better. read more

My Situation with AmeriGas has been rectified. I have been assured this will not happen again moving forward. Thank you Candy ( Customer Service) for resolving this as as quickly as you did. Sal B. read more

Horrible company with horrible customer service!!!!! Been getting bills from these people without them even dropping off gas and now that my tank is completely empty they are telling me I need to pay for the gas that I never received! Do not use!! read more

Horrible company to work with, dealt with them for years but since there company changed hands the service has been horrendous. Had a leaky tank and 4 weeks and still waiting for a replacement. Recently also realized that they charge double when everyone does. My own mistake for not checking the bill properly . When I called them to remove their equipment they told me it was gonna take 4-8 weeks. Funny how they can set up a new account in a week but it takes 2 months to close one . I told them if they don't get it I would throw the tanks in the dumpster . Suddenly they can come next week for the stuff read more

Very important that watch the fine print when you sign up with this company!! After your contract is over they will give you a crazy price per gallon and even if your contract is over they will charge you for them to come and pick up their tanks off your property they will charge you for taking the gas out of tanks and they will not reimburse for any unused gas. All the other companies I've called or dealt with in the past charge a 35 cent fee for restocking but you will get a refund from them. The came to refill my tank 100% a month before my contract was over. They knew exactly what they were doing!! I was charged $60 for them to remove the tank off my property and another 35 cents per gallon for a restocking fee with NO CREDIT whatsoever, and my tank was 65%full. Customer service does not help either. I had to give them one star in order for me to summit this review or otherwise it would be 0. I do not recommend this company at all !!! read more

Horrible company, stay away. They were unable to tell me when they would make delivery. I asked for a Supervisor and they told me she was busy and would call me back. I never received a call back even after two follow ups. I switched companies and now have to keep reminding them to take the old tank off of my property. They have terrible customer service! Stay away, do yourself a favor. read more

I purchased a home in Milford Pa. There was an Amerigas Propane tank on the property. So I was going to keep the service . But for some reason Amerigas came out and put some sort of lock on the tank and disconnected the supply line from the house. Without so much as a note on the door. When I called to have the account put in my name they gave some pretty outrageous numbers for over $100 per year for the tank rental another $150 plus to do a leak test. Yes a leak test on a tank and house that they disconnected just days earlier. Then that wanted over $2.00 per gallon for the propane that was already in the tank. So I told then to come and pick up their tank. Well it has been over a month and I have made 6 phone calls and yet the tank is still there. It is very clear from the YELP reviews as well as all the Consumer Affairs complaints that Amerigas is by far one of the worst companies to deal with.. I think that the Better Business Bureau may help me to get this tank removed read more

We bought a house in Hemlock Farms in October and have been trying to get gas delivered from Amerigas ever since. We were told because it was a new account (since it changed owners) they had to inspect. They inspected on Nov 13 and it passed. That very day we ordered gas with the 8xx number on the tank. They said "in two weeks" and we said "OK sure." Two weeks pass, no gas. Ever since then we have been constantly calling, using the web site, emailing, etc, -- over 7 phone calls and 6 emails and still they will not deliver gas. They keep saying it's scheduled. They said it'll be "two weeks." After being told "two weeks" three times I said NO. NO MORE DELAY. We're using our gas for heat and it's going down. I wrote a very angry email to corporate and detailed exactly what was going on. So I reached a woman at corporate named Candy, and she said we'd get a delivery on Dec 18, and sorry for the issue and they're investigating what happened. Well it's Dec 23 now. Do you think we got gas for Christmas? Nope. So it's been nearly two months and we're unable to get gas delivered. Avoid at literally ANY cost. Delivering gas is literally the ONLY thing Amerigas offers as a service -- and they can't even do that. read more

I had moved into Hemlock Farms over a year ago and was told my propane (Ameri Gas) would be $1.76 a gallon. I was running low on propane come November of last year and the truck pulled in pumped my propane with two cars sitting in the driveway not knocking on the door and took off leaving the receipt sitting on my doorstep. I read the the ticket and with out warning me jacked my price up to $2.67 a gallon. I was left holding a $980 bill. I then removed them from my services and have 40% left in the tank when I was in formed that I would have to pay the full amount and receive no credit back for the 40% left in the tank. They would resell that potion of it to someone else. This place is a true rip off and will in every way take advantage of you in the middle of the winter. I am not afraid to show my name and number if someone would like to file a class action suit against this company for all of there wrong doing that they are getting away with. Please feel free to email me at cars1369@yahoo.com if there other people out there just like me going through this. read more