Craig was on time, knowledgeable, professional, took his time to educate me on my issues and how he…read morecan help. I will definitely recommend this company for your services. Thank you Craig. Look forward to my follow-up up.

I'm confused by all the great reviews. I hired STL Pest Control specifically for an active vole…read moreproblem. It has been a mess from start to finish. When the technician arrived, I showed him the holes, runways, and plant damage, but he focused on moles and told me he did not think I had voles. I repeatedly explained that voles were the reason I had called. He ultimately told me the treatment he was providing would "take care of both moles AND voles," so I agreed to proceed. This was assured to me numerous times. Afterward, the paperwork described a "Mole Yard Treatment," stated that no vole activity was observed, and showed that the service was a target mole treatment plus a granular animal repellent. I had already tried repellents myself; I hired a pest-control company because I wanted the actual vole problem treated. A repellent is not equivalent to infestation treatment. The apparent lack of knowledge about voles and the inability to properly identify the problem I had specifically hired them to address was concerning to me. Given that pest identification is such a basic part of effective treatment, that significantly undermined my confidence in the service. When I contacted the company about the mismatch, I expected them to apologize for the confusion and perform the service I was originally told I was paying for. Instead, they defended what had been done and tried to manipulate the situation, refusing any accountability. At different points they relied on the fact that the granular product could deter voles, while also explaining that their targeted vole protocol had not been performed because the technician said he did not identify active vole holes. That was exactly the problem: I had hired them for voles, repeatedly told the technician about the voles during the visit, and was assured the treatment would address them. The issue eventually resulted in a credit-card dispute that was resolved in my favor. The company still maintains that I owe the balance and continues sending automated invoices even after I asked them in writing to stop.

Excellent, personable and quality customer service. They are experienced, thorough, and cost…read moreeffective. I highly recommend McCarthy. You will be pleased.

We had termites when we bought our house years ago and McCarthy told them little bastards to kick…read morerocks! We are on their yearly protection plan and guarantee their work.

Friendly, fast response, and great pricing. They were able to do a service the very next day. Will…read moredefinitely reach out to this company again in the future!

I have used them in the past with no real issues except that it is always a little clunky for…read morescheduling - At least that's how it had been for me. I always received an email to schedule, but I didn't always notice that it was from them because there was no business name displayed. After some time, I called to get the service scheduled again. I took the day off work so I could be here on the scheduled day, and they showed up in the window that was promised. Their service vehicle was a mess on the outside, with paint peeling all over the front etc. It's just something worth mentioning because it makes them look a little less professional. I went over the grounds to describe the issues that I am having. I really needed to get things taken care of and was happy that they were here to perform the spraying. They were here for about 30 min. or less before I was told that they would have to come back some other time since their sprayer was not working. That was disappointing since I needed service sooner rather than later. Great, now I have to get back on a schedule and back in line and wait. I have no idea what was treated before the sprayer broke, or if anything was treated at all. This kind of information would have been nice. I received a VM from the office to reschedule - No apologies for the inconvenience of my taking off work for this appointment or anything. Just a "call us back to reschedule" type of thing. The last thing I need is to take off work again with the potential of the job not being able to be completed. I am going to go with another local provider and hope for the best.

This is a solid company, very effective and the price is reasonable. It's 95 dollars for a…read morequarterly service: they do the deck, shed, yard and inside of your home

had the same experience. Called and left message. Nothing. Left a FB message. Nothing. I…read morecalled another business and got an answer and appointment right away. Avoid this company.

They have been the absolute best for o er 20 years for me. The office staff to the pest control…read moretechnicians ! The price is right also.!! You can pay monthly or yearly.

My business had gnats infestation. I utilized this company due to my previous pest control company…read morenot having any immediate availability. The gentleman came out and used a fog device to remove the gnats, after nearly a few weeks I still noticed Gnats. I called the company to see if they could return and possible use a different method such as pour something down the drain or even redo their method. I was told they would have to recharge me. Keep in mind afterwards, I also purchased vinegar items from Amazon which captures a lot of the gnats as well. Honestly, if it wasn't for me purchasing the items from Amazon, the gnats infestation would be 1000 times worse. I operate a business and rely on professional businesses to produce what they claim they offer. I own several real estate rental properties and daycares centers I would not recommend using this company.

This company was fantastic to work with! My great experience started from the moment Stephanie…read moreanswered the phone, listed to my concerns and sent someone out the very next morning. I wasnt sure if we had a carpenter and or termite issue. Turns out there was both. The two gentlemen that came out were friendly and great to work with. The treatment for the carpenter ants was fast and effective... they spritzed them to kingdom come. The service was also very reasonably priced. I will be having them out for the termite treatment and will be a faithful customer from here on out. I would have no problems recommending them to anyone. Thank you for everything!!

This is the company that not only put an end to my yearly ant problem, but when I mentioned to Mr…read more Richardson that I sometimes got mice in the attic, he took me all around the perimeter of my vinyl siding and told me all the ways I could keep them out - free of charge.

I have been a customer of this company since I moved into my house 17 years ago. I think our…read morerelationship will be ending because I'm moving to Illinois. I will have to confirm. When it comes to reliability and customer service this company is amazing. Every service tech that has come to my home and the young lady that answers the phone all have been amazing. When you schedule service you will get a text confirmation. The nice young lady will call you the day of to remind you and the tech will call when they're on their way. Like I said, reliability and customer service is excellent. I'm deducting one star because there's a man that also answers the phone who needs more customer service training. Each time I have spoken to him I've felt like I'm interrupting his lunch or my questions are below him. There's no compassion in his voice. He speaks very matter-of-factly. When you're having a concern with your heat or air you're most likely already stressed. It sure would be nice to speak to someone who doesn't contribute to your issues. I requested a lien waiver from him last Thursday for work completed and paid for that day. I had to call today, Tuesday, to follow up. The nice young lady emailed it to me within 30 minutes. I hope everyone else is lucky enough to speak to her when they call.

If you want integrity look elsewhere. We called for a replacement of our garbage disposal, they…read moresent a tech who is an apprentice and not licensed to put a disposal in. We paid the $110, for the visit, wasted our time and then they quoted over $700 to replace the disposal. Keep in mind, the customer is a 92 year old. Never seen our Dad more upset and feel taken advantage of. We now have another plumber coming tomorrow for $350 out the door for a new unit installed. The tech, was a really nice kid, and clearly put in a bad spot by his employer. Think twice, is our recommendation.

I do not get this AT ALL. AJS Wildlife Solutions contacted me the next day after I called…read morerequesting help and I made an appointment for later in the week, which was perfect! They did their inspection, discussed the options and potential solutions, and emailed me everything later that day. It was going to be an expensive fix to patch a hole where squirrels, and potentially bats, had gotten in but I called to ask when I could schedule the work. I have never gotten a response.

I contacted AJS wildlife on a SUNDAY out of desperation, and they still picked up! Andrew was…read morepatient and kind. I was quickly scheduled for an inspection (thought we had raccoons / dead or alive in the attic) with Ryan who was also very nice and knowledgeable. Would definitely recommend for wildlife concerns.