We've visited this location in the past, but it had been a while since our last trip. Recently, my husband and I decided to book tickets to see the Michael movie in the IMAX theater at AMC Theatres. The staff was very friendly, both at the concession stands and when entering the theater, which we truly appreciated. However, once we were seated in the IMAX auditorium--while the lights were still on--we noticed that the theater had not been cleaned thoroughly. There was paper, leftover food, candy, and popcorn left between and behind several seats. This was disappointing, as cleanliness is especially important in a movie theater setting. Theaters should be properly cleaned between each showing, with a more thorough cleaning completed regularly. As a suggestion to management, it would be beneficial to ensure staff are consistently cleaning between movies and conducting deeper cleanings throughout the week. This includes removing all leftover food and trash from between and behind seats, as well as disinfecting seating areas. Overall, while the customer service was great, improved attention to cleanliness would make the experience much better. Also a tip to download the app sign up for their rewards to earn points for purchases and also if you would like to avoid fees when buying concessions and or a movie tickets online you can sign up for one of their reward programs for $18 a year and get half off of your movie tickets on Tuesdays and Wednesdays. In addition you get additional perks as well. read more

ONLY Gripe I have is movie started literally 35 minutes late and had to ask for someone to turn it on. Seats were cleaned even cup holders, seats weren't beat up like most amc's I've seen in the valley and across the country, you can tell this theater was taken care of with pride and the staff show that. Movie was over and the usher was right there ready to square away the movie theater and seen another doing the same for another movie near by so I'm not saying it was due to a late movie start. Restrooms were clean shockingly and well stocked. All the pop machines worked and popcorn was warm. If you are a AMC stubs member either make sure your photo is on your app or have extra hands to show your ID it was a littler tricky having a large tub of popcorn and a large pop grabbing a phone for a ticket scan and than grabbing a ID with no where to set it down at. read more

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I was pretty excited to check out the new Scream and this was as well my first time visiting this AMC location. I definitely had expectations for a good visit and that was my downfall here. They didn't even have enough of their movie supplies to sell on the launch day of Scream 7 it was so disappointing. They had one cup left to sell. One cup. Now knowing this would likely be the case as well in the future I'll definitely be keeping my money and just watching movies at home unless I really need to see it on a huge screen. The Movie was good, but them not having any stock of any product was a complete failure on their part, it's not even the weekend yet. read more

I came out here because I had some free time & this was the only theater with a showtime during. When I got here I realized that I'm pretty sure this used to be a "Cinemark" theater and AMC did absolutely nothing to upgrade the look or smell of it. It's basically a do it yourself location. You butter your own popcorn, fill your own drinks. If I'm going out on a hot date I'm not trying to make me own stuff!! Especially not with their prices!!! And speaking of prices, it's almost $8.00 for a tiny hot dog that I could've bought a whole pack of and had all 8 and money left over!! Nothing exciting about their food or popcorn which wasn't very popcorn tasting. I literally had almost a full regular bag at the end of the movie and I can eat popcorn. I think the employees are time by get em in and get em out because I felt rushed by both of the cashiers I talked to & I felt like I caught an eye roll from the blonde when I asked for a box for my popcorn. I guess I just expected higher standards from AMC but this was a "NO for me dog!!!" Does not recommend. Will never return. It's only getting a start because I had to give one to be able to post. read more

Small, uncomfortable seats, dirty. Picture attached shows the nasty grease buildup from people's popcorn fingers, this should be cleaned on a regular basis, gross. Popcorn tasted bad and smelled burnt. read more

AMC Surprise Pointe 14 - Grease - Cinema Near Me - Surprise, Arizona

Clean theater, nice bar, recliner seats, nice to be able to buy ticket and pick your seat online..... Food is very very expensive.....small popcorn $11 glass of wine $17........ridiculous.... read more

This is a great movie theater. There is plenty of free parking, and adjacent restaurants for dinner before a movie. There is a full bar, and concession stand with a lot of great things to eat and drink. The two real standout features of this theatre, though, are the friendly staff and COMFORTABLE leather recliners. read more

Poor quality fil equipment. Screen images are dull and fuzzy. Dirty seats and small theaters

Love it. We went on a weekday and it wasn't crowded. The service was great and the seats are loungers so it's very comfy.

I haven't been inside a movie theatre since 2018. Mostly due to the time used by covid and with streaming, it's just better comfort at home. BUT I came today to see Alien. It came out in 1979 and unfortunately I've had to wait this long to see it on the big screen. Was wonderful! I bought my ticket and chose my seat online and while there I was able to view the food menu, YIKES!! Now I've on occasion would buy popcorn and a soda but this visit alone that was $17! That's crazy!! A hotdog was almost $10, now that's ridiculous! That make up is insane. So back to this location, employees were friendly enough and the theatre was clean. I feel like the reclining seats are smaller since I've last gone to the movies but who knows? Maybe I'm bigger? lol I would come back but only if I REALLY wanted to see something on the big screen. I just don't feel the prices, food and general public make this a worthwhile anymore. read more

It only took my family and I year to check out this theatre!! Always assumed it was further away and have always been frequent movie goers at FatCats but lately their theatre has been way too busy especially with school being out. we went on a Wednesday and not much traffic at all. Few movie goers here snd there..I love all the wide parking spots no need to worry about door dings and ample parking! From what I saw the plaza had few eateries, nail salon , Cold Stone ice cream. Walking into the Lobby it was nice and bright. However, lobby could use a bit of upkeep , sweeping the popcorn off the floor or picking up the miscellaneous trash from straws or simply blown away napkins. Customer service was friendly and inviting. We've always loved AMC popcorn and their frozen drinks so that was a definite hit!! Theatre was kept clean, floors were not sticky nor was the cup holders and seats were comfy! Overall experience we will definitely be frequenting this theatre!! read more

AMC Surprise Pointe 14 - Cinema Near Me - Surprise, Arizona

I have not been here in a while. I took a much needed day off and came to see Black Panther: Wakanda Forever with hubby. The movie was amazing, brilliant, touching and inspiring. Staff are friendly! Restroom was fresh and clean. I gave only 5 stars because the flatbread pizza was not great. Yes, it's frozen the microwaved so what should I expect. lol Overall, they have upgraded the facilities. Loved the reserved seats and comfortable chairs. It was not crowded and loved the movie. I needed this relaxation. Go see the movie. I snapped all pics on the way out. read more

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I've enjoyed every time I come to this theater. We usually watch movies in the standard auditoriums, so I can't speak to the IMAX auditoriums. The standard has comfortable reclining seats! The overall theater is usually pretty clean and less packed than neighboring theaters. I saw a handful of the negative reviews highlighted the 30 minutes of previews and high food prices. Though I agree, this is a consistent characteristic in any Harkins and AMC theaters. In fact, I don't think I've ever been to a theater (apart from the Glendale Drive-in) where this wasn't the case. If you join their AMC Stubs free tier you get discounts on Tuesday as well as free refill on large popcorn, so that's cool and can balance out the highlighted issues. read more

Madison, the manager, is an angel. Our movie was mistakenly Spanish-dubbed instead of English. Madison promptly offered a refund. Since we walked to the theater, we offered to pay the difference for a 3D showing an hour later so we wouldn't have to walk back home. Madison graciously provided two free tickets for the 3D showing. It was my best theater experience in years, thanks to Madison's exceptional customer service, kindness, and genuine care. Thank you, Madison! read more

I ordered a regular popcorn and two ice WATERS and it cost $26 because they insisted on charging the waters as regular fountain drinks. As a stark contrast, when I've visited Harkins Theater in the past, they've given me the ice waters for free. I don't mind paying a nominal fee, but charging full price for a soda when all I got was pure water seemed like robbery to me. Not cool, AMC. read more

First visit to an AMC in over 12 years! According to my wife, "they've really upped their game" lol. She has been a loyal customer of the other major cinema citing "they have better popcorn". Way to pop those kernels AMC, you just added two new customers! read more

AMC Surprise Pointe 14 - Bar - Cinema Near Me - Surprise, Arizona

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My wife and I have gone to this theater quite a few times in hopes it will improve. But it's really going down hill. The main area lobby is ALWAYS filthy trash on the floor. BATHROOMs are ALWAYS filthy. Went to watch our movie and the theater wasn't even cleaned. There was trash all over the floor, on our assigned seats. It was disgusting. Not to mention the people who are going here as well. Every time I go I'm always sitting next to someone with poor hygiene. Tired of people talking during the movie. Take the time to drive a little further to a better theater. stay away from here if you have standards. read more

My family and I visited this AMC yesterday to see a movie and I have to say it is one of the cleaner better looking AMC theaters around. The concession area was clean, the staff was all friendly and helpful and the theater and seats were nice and comfy. I would definitely come back to this AMC especially since it is about the same distance than the one we normally frequent. read more

AMC Surprise Pointe 14 - Outside - Cinema Near Me - Surprise, Arizona

The IMAX theater is not comfortable. Do not pay extra. The regular theater is so much better with reclining seats. Customer service is great but the IMAX experience is not comfortable. read more

I loved the reserved seating & spacing. The seats were comfortable. The IMAX theater (theater 14) was conveniently located next to the women's bathroom & directly across from the men's bathroom. I really appreciated the order ahead popcorn & I suspect if you ordered other nosh, it would be just as convenient. I liked the fact that the popcorn I ordered had a small cup of butter with it & salt packets so I could butter & salt as desired. I'm also pleased to say the WW84 commemorative tin was actually a decent size & metal, not plastic or rubber which was awesome. I felt very comfortable until other people came into the theater. My problem is that many people were not wearing their masks appropriately & I recognize many were eating or drinking throughout but at the same time, there is no reason one cannot put the mask back on in between. I would return here but maybe to an earlier or later show to avoid crowds & people with a blatant disregard for the virus & other people. read more

AMC Surprise Pointe 14 - WW84 commemorative popcorn tin - Cinema Near Me - Surprise, Arizona

Great reclining seats (they're heated too!) and always plenty of space. I never see people at the bar but it's an option. This theatre is always clean and the bathrooms are too. The staff is young, friendly and although the food is pricy, it's always tasty! Especially the flat bread pepperoni pizza. For $10 a year, we signed up for their program which gives us $5 on your birthday and no charge to purchase tickets online. Also, they offer cheaper tickets on Tuesday's and 30% off before 4pm. Being 5 minutes from our house is really the best part. read more

i was very disappointed to see political advertising before the movie today. Not only did I think it was totally inappropriate its unfair because you didn't show an advertisement supporting the other party. Your customers shouldn't be subject to your political democrat seeding. read more

Too LOUD. Couldnt enjoy as my as I would of liked my ears were ringing and phone warned of excessive loudness

Oops- they're ASSIGNED SEATS this year, so had I known that I'd have purchased our seats before we arrived. We got stuck sitting in the very front row. Nonetheless, the seats reclined and even had a seat warmer. I'd never seen the seat warmer in theaters before. This is also one of the smaller movie theaters I've come across in a long while. They may have been understaffed, not sure, but we bought our tickets AND concessions all in one line. Had a small delay as the cashier had trouble redeeming my gift certificate vouchers. The actual ticket counter was barricaded haphazardly with clutter. They have a small bar off to the right when you enter. I've only visited this theater during the holidays, but each time it looks very disheveled. If you're not fussy about tidiness, AMC works out just fine for a family movie night. Wasn't a fan of their popcorn. My three stars are possibly a bit generous considering how movie theaters have come a long ways (California sets the bar high) but a great flick, reclining seats, a seat's heat warmer and their pretzel bites with the best nacho cheese left our family content. read more

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This was our first theater experience, post-cpvid, and we found everything to be clean and tidy. There was one disappointment, tho. The $15 nacho combo was just a prepackaged container of mini tostitos and two prepackaged cups of tostitos nacho cheese. Whatever happened to the days when they had hot thick white corn chips cradled in a paper tub which they would then ladle scalding nacho cheese sauce all over? That was a classic They do have those Coca-Cola soda machines where you can choose which soft drink you want to fill your cup with. That's kind of fun. If you order a tub of popcorn, have them layer that butter, or you're going to end up with a lot of dry plain kernels read more

The past two times I have visited this theater there was NO Soda, NO Butter, NO Straws! Attendants were running around like chickens with their heads cut off while people were piling up waiting to grab drinks and butter their popcorn before their shows started. There is one attendant trying to service the premier and standard lines. One attendant I believe was working hot orders but when there wasn't any didn't do anything to help her teammates. This is Covid excuse BS and needs to stop. They need to fire bad employees and hire good replacement employees! read more

Probably the nicest AMC theater I've been too. They appear to have done some upgrades. Sophia was a delight at concessions. The seats, by far, were the most comfortable with heaters even. read more

Where do we start? Let's start with pricing. It's a bit high considering you're in basically a stable, it's not ambient whatsoever. You can watch a movie in downtown for seven dollars. We paid about 22 dollars for two tickets to Barbie. Also popcorn. It's stale. I asked for a fresh batch and they didn't even bother cooking new stuff just mixed it around for hotter kernels. Huge health concern, I vomited immediately after trying to digest. I forced bulimia I hate doing that. Eat a Kiwi or something. No attendants at the lobby sometimes no greeting to enter the showings. Also who plays previews for 30 mins, just say the showing is at 7:30 not 7. It added to my sickness because the audio was bad and the picture not focused or HD. It was like being forced to watch a 360p image or worse. Probably worse. Don't waste your time here. I didn't sit in to watch Barbie and left. read more

AMC Surprise Pointe 14 - Cinema Near Me - Surprise, Arizona

Cozy little movie theater nestled in an outdoor mall. Went on a Tuesday for an afternoon showing and there weren't many people there. The food prices are absurd, it's like sixteen bucks for popcorn and soda. But the theater is nice, the seats are comfy, it's clean, and they've got a nice little beer menu. read more

AMC Surprise Pointe 14 - Cinema Near Me - Surprise, Arizona

I brought my 2 kids and my husband to see a movie I paid $96 for the tickets, popcorn and drinks that was fine except my daughter wanted some candy I went to get it and it was 9:01 PM and the Mgr said I closed the registers at 9 pm and said it rude we still have 45 min to go. I should have never came to AMC and gave them my money. I will Stay with Harkins. $100 WOW AND CANT GET CANDY SAD read more

We walked in to see Moana 2 and only 2 people were sitting in the theater and it looked like they didn't clean at all! I'm so disappointed the seats we were supposed to sit in had trash and gum all over the seat popcorn all on the floor it was gross and I will not be coming back read more

Been to this location multiple times. The guy at the front counter today was completely rude and unacceptable. Waited for 5 minutes until he wasn't busy, no one in line, told him I had a pick up order, told him my name he didn't respond, grabbed cups and slapped them on the counter, gave us popcorn and said nothing. When asked for kids trays got the same response, tossed on the counter and walked away. He made me feel so uncomfortable. Made us feel as though we were inconveniencing him doing his own job. read more

It's been FOREVER since I've been to an actual theatre. Today we decided to take our youngest kids to see a movie. Concessions still freaking expensive and service not the best, but we did love the cleanliness of the theatre and the new improved reclining and heated seats. After tickets, drinks and such it was over $110 and that was a matinee. Long gone are the days of taking your entire family to the movies at an affordable cost. Definitely a treat once in a while because boy do I love family days. read more

terrible, set up a group for sunday 12:30pm showing on Friday night. Arrived to be told the show was cancel. theaters are concerned about attendance, and they cancel shows. never going back to a AMC THEATER if they can do that. very terrible!! This is the Surprise AMC Theater. read more

To begin with we all know Covid has started to dissipate therefore laxing the rules a bit at the theaters. ... Movies are making a comeback and the return of customers so, why on earth would you have three huge films showing at the same theater; Elvis, Jurassic Park, Batman and of course Top Gun with No Ice - No Butter - limited in all the candy choices - Horrible millennials that just stare at you when you ask them why there is no butter and why there is no ice in the machines! Dear Lord please take care of your business!! Avoid this theater (Surprise14) there are several around the city of Phoenix that you can choose from that will deliver better service!!! read more

Friend bought two tickets online for the first-day showing of AFTER DEATH with assigned seating, but when we arrived, there was no record for the purchase. Very nice staff member managed to confirm the purchase and get us close to the original assigned seat locations. Once seated, we realized that one of the reclining seats would not work, but these were our assigned seats and the rest of the row was full. Showtime was posted as 1:30 p.m., but the previews and REPETITIVE COMMERCIALS took well over 30 minutes--including three showings each of a backyard pooper scooper service ad and another three showings of a female hair removal ad--I kid you not. There were also numerous ads about patronizing AMC theaters in general--hey, I'm already doing that, so I don't need any more annoying reminders! You can safely show up 25 minutes after the posted start time and skip all that. read more

AMC Surprise Pointe 14 - E-9/E-10 in Theater 13 need repair. - Cinema Near Me - Surprise, Arizona

This AMC, along with many other AMC's does not upkeep their location. Seats are always damaged, and equipment such as projectors and speakers often malfunction. On top of that AMC has this new trend of playing 30 minutes of trailers so a 1:00 movie won't start until at least 1:30, sometimes even later. I would not suggest any AMC for anyone. read more

We had to stand in the lobby because the lights were not on in the IMAX theater-so we all stood clutching our expensive drinks and popcorn. The 3D glasses were reused and not clean with lots of scratches. Then, they let us in and it was still dark. The movie stopped shortly after it began and a customer finally went out and told management. . They got the movie running again. Then the house lights came on during the movie and stayed on until a customer went out and told management. Very poorly ran operation. Will not return. read more

First timer. Seats were not spread apart like it shows when selecting it. Food was unbelievably expensive. Got the sliders meal. Comes with sliders, curly fries, and large drink for $25. When I received my sliders I was in shock! I've never seen such tiny sliders in my life. They were as small as my palm. It was also warmed up and not fresh. That was so disappointing to see something like that. The drinks were watery and the curly fries had absolutely no flavor. Recommend some ranch to dip those in. Don't recommend ordering food here. read more

Bought tickets via Fandango for Oppenheimer. IMAX. We arrived and were told there was no movie because "the A/C is broken." and "You should have received an email." No email. We were told we could wait 1 1/2 hours for a regular feature of a different movie. No thanks. Tried to get a refund from Fandango but got a a runaround. "The refund was requested after the movie started." LOL. So far nobody has generated a refund even though they know its impossible to have seen the movie. Called the theater. phone not being answered. Finally gave up. Too much effort to dispute the credit card card, $32 down the drain. read more