Sometime on Thursday night we discovered that our fridge had stopped cooling. The light was on, but no one was home. The butter was melty. I was sad. Losing a fridge and freezer full of stuff is so frustrating and you wouldn't believe me if I told you how many times this had happened to us. We've had one fridge die totally and numerous occasions of the door not closing properly. I now wake up during the night and check the fridge is closed. Yes, I'm a weirdo but you should know that by now.
I called a few places this morning but no one wanted to seem to want to answer the phone. I found AMC and filled out their service request form (as they also weren't answering the phone) and quickly got a call back - within about 15 minutes. The guy confirmed someone would be out to look at it today.
At 3pm I got a text saying the engineer would be here within 30 minutes and asking me to reply to confirm I still wanted the service. A nice touch which I appreciated.
About 3.20pm the guy arrived and was pleasant and friendly. He got the fridge sorted (we had a few blackouts the other night which affected the relay or somethingorother) and it is now up and running again. The call out fee was £50 + VAT and the part was £12.50 bringing our bill to £75. While not the most bargain of deals, it was a hell of a lot better than buying a new fridge and his efficiency was really greatly appreciated. I paid in cash and got a receipt by email. By 3.40pm he was gone.
Efficient, good communication and most importantly - fixed the fridge. I'm now off to the shops to buy a bottle of wine to celebrate. read more
