I had a terrible experience. It wasn't the store's fault. I bought a Bosch dryer, and the delivery…read moredriver left it broken. They left so fast I didn't have time to catch them. I called, and they told me to call the store. I don't understand why they would leave me with a broken dryer. They removed the protective seal, and I could see it was broken. I've had to go to the store several times to get a refund. They did give me one, but now I have to find another store to buy from. This is causing me a lot of unnecessary stress.

I was SCAMMED at Currys Store in Edinburgh…read more I visited the Currys store in Edinburgh to buy an iPhone on January 20th. When I swiped my card, a charge of 963.99 GBP was deducted from my account, but it remained pending for confirmation. The salesperson explained that this pending status occurs when the amount is pre-approved but will be refunded later, so he couldn't complete the purchase at that time. I was given a deadline until Thursday (25/1) for the refund to be processed, but it's been a week and I haven't received any reimbursement yet. I tried to contact them through the website, but I was informed that I should go to the physical store, which is impossible since I live in Malta. Additionally, there is no phone number or email available to contact the Edinburgh store directly. The Currys staff member at the physical store also told me that I could resolve the issue online, but it seems that this information is not true. In summary, I ended up buying the iPhone again with another card and essentially paid double the amount, as the money from the first transaction was not refunded. The manager's name is Eric and the salesperson's name is Craig.

It must be hard being an independent shop selling the washing machines, fridges, freezers and…read morevacuum cleaners with the likes of Argos and large department stores offering such a vast range. But Gorgie Appliances is a really good local business and when I popped in to check it out, the owner really did know a lot about which appliance would suit your exact needs rather than just trying to offload the most expensive one on you, which you don't really get in the big stores. The store also orders in specific parts of appliances that you may need as well as fixing any problems you may have. Overall its a great local shop where you can get an appliance tailored to your personal needs.

Today has been one huge defeat after another. I overslept. Not a huge deal, but irritating. Then I…read morewent out the flat without my keys. Again, fixable, but annoying. Then the worth thing happened. I pulled my camera out (my nice, expensive digital slr) and found, at some point between using it last and that moment I'd smashed the LCD screen. Cue panic, lots of swearing and more panic. I rang the only camera shop I know in Edinburgh and they quoted me £115 to fix it. WHAT?! I came across this place and thought I'd take a chance. Now, I won't lie, they don't do cameras or camera repairs in there. They fix audio equipment and TVs at an extremely cheap rate. The reason this place gets 5* is because the guy in there took the time to tell me all the camera specialists in the area he knows (he's in the 'biz') and even drew me a map explaining how to get there. Considering he was getting no business from me, he really didn't need to do that, but he did. And if that's not a mini victory then I don't know what is.

We visited this store to get some advice and get out LP player working again. The guy working was…read morefriendly and immediately checked the power source and declared the plug lead as the problem for free. He also gave advice about where to buy a new one as they don't stock them.

I bought last year in October a washing machine and a factory-refurbished Dyson from this shop…read more Before buying these products I visited the shop at least three times, looking for options and also for ordering a spare part for a Dyson in the flat I was living in the past. In all occasions, the staff were very helpful and knowledgeable. The installation for a washing machine was included in the price that was matching main street competitors. I had to visit them three weeks after the original purchase date as the cashback offer for the washing machine I bought was requiring an extra document, and the staff were pleasantly helpful providing additional proof of purchase. There is a good variety for fridges, washing machines, cookers, microwaves, repairing options. Highly recommended!

£60 call out charge for the privilege of telling me about a phone number to call for a three year…read moreold machine No can they repair it just. A 15 minute call saying that the suspension is not working If you have any sense Do Not Use This comany

Another cracking little outlet on my favourite street in the whole city, Adeel's is one of those…read moreelectronic stores that does pretty much everything, including services that appear to be of dubious legality such as phone unlocking. Filled with bits and bobs from computer hard drives to obscure mobile phone accessories, it's a charmingly shifty store and the kind of place that becomes a godsend when your archaic old computer breaks down again.

I've already reviewed the fantastically bizarre Adeel's on Easter Road, so I was delighted to find…read moreanother one in Leith, although this one seems to be Easter Road's bigger, more mature brother. For a start, the whole shop looks more sleek, less like a jumble sale. It sells mainly electrical goods and computer hardware, so it would be a handy place to take your laptop if you were experiencing problems. They also do mobile phone repairs and all that unblocking and locking Sim nonsense that I have no idea about. As well as that, you can buy sims and phone covers, and they sell cool Blackberry covers which are sometimes hard to come by elsewhere, for good prices. Ideal if you need some technological help, which I usually do!

Brief review as was served quickly…read more Any phone issues then seems like the place to come as they deal with Samsungs and Nokias. A few people were in store when I arrived but I got served quickly. I was in about a laptop charger. Staff didn't have it in stock and checked online. They advised me (after checking themselves) for me to replace from Amazon rather than ordering from Samsung as I'd save at least £20. They helpfully pointed out what product code to search for. So, good service and being helpful so I can save some cash. I'd pop in again if I thought they could help :-)

CUSTOMERS BEWARE…read more Just had a very bad experience with these "guys". Took my wife's 7month old S6 in to get the charging port repaired. Whilst I was happy with the timescale (4pm the same day), they proceeded to tell me that the damage was down to my wife "jamming" in the power cable. Not withstanding this, they refused to deal with this under the warranty and a bit of an argument broke out. Nevertheless, as it was to be fixed that day, we reluctantly agreed to the price (very reasonable). When I went back to pick the phone up (3.45pm), I was told that there was a "problem"; even though they said they would phone in that eventuality. It turned out that the screen was not powering up. Now this is where the fun really starts. 1st off, the "Manager" asked if anyone had done anything to the phone before they got their hands on it... I informed them that no one had opened it at all as it was brand new. Furthermore, the only other people to look at it was the Carphone Warehouse Geek Squad who recommended them in this first place as they didn't want to touch it. After the Manager was told in no uncertain terms that information, he started to get "het up" and developed an "attitude". After being advised to calm down, he agreed that he/they would foot the cost of replacing the screen... just as well as he/they damaged it as it was working perfectly well when we arrived; after all they had to get the PUK code from the phone by dialing in the relevant number! Though I wasn't happy at leaving the phone as my wife has MS and needs it, I had no choice. Again I was advised that they would phone and let me know when it was done. I also voiced my displeasure at having to come back into Edinburgh, incurring further expense. Tuesday came and no call. I called that afternoon and was told the part was on order and awaiting it coming in. Nothing else but to wait Wednesday came and again no call. I called mid morning and was advised that the part had arrived and they were fitting it as we spoke. I was asked to call back after 2pm. I called back after 2pm and was told the repair was still ongoing. I called back twice more and on the 2nd one (5.45pm) I was told it was ready for pick up. As they close at 6 and I live nearly 30miles away, that day was impossible. And so to today. I arrived just after 1pm and pickup the phone. I am please to report they did fix it and everything is fine. However the "attitude" soon returned when I asked for compensation for the inconvenience caused to myself and wife, along with the extra traveling expenses. The Manager took over from the shop assistant and proceeded to tell me that the only reason he replaced the screen was out of courtesy to me as the warranty had expired. Again he was reminded that the phone was only 7 months old. He then told me they had found superglue inside the case and that "obviously" someone had been in before him/them to repair it. Again it was pointed out to them that the phone was brand new from the Carphone Warehouse and when told that, he said it was obviously a refurbished phone. Again he was informed that it was not the case and he was welcome to check with them and Samsung! Eventually he relented and gave me a reduction in the cost, to cover my traveling expenses, nothing else. Grudgingly he took my money telling that he had learned a lesson today. When I asked he what that was, he replied, "never give a customer a freebie". I told him the lesson he should have learned was "not to break customer phones". Ultimately Samsung need to do a better job of licensing these sorts of franchises to do their work for them... if you go to them, watch them like hawks and don't take any old rubbish from them!

What an amazing service. Taking some 30 years of my children's family history on film to digital…read morewas held in careful hands with Moving Pictures. They were great to deal with and gave beyond expectation results. They handled my precious vhs memories with care and attention, cataloguing and referencing the 40 tapes for ease of referencing. I had researched giving this commission to online companies but I wanted to feel safe that the 'memories' would not be lost so having face-to-face reassurance was incredibly valuable. Great value and service, I couldn't recommend them highly enough. Lorna

From the owner: TV Repairs, Cine & Video transfers to DVD or USBread more

Very good range of DIY products, paints, tools, hardware, plumbing, electrics, insulation boards,…read moretimber sheets, power tools, joinery items, kitchens and bathrooms appliances, etc. Staff is always available for advice. Prices are reasonable and Wickes own brand products are cheaper than its high street names counterparts. Will certainly go back!

Lots of DIY equipment, gardening, bathroom area, floors, tools, all sorts of stuff. Very helpful…read morestaff, Parking for loading vans just outside the entrance, plenty of car parking spaces. Long hours open! Give it a go!

Drummond is a business dealing with sewing machines. But rather than just selling the manufacturing…read moredevices, it also doubles up as an old fashioned haberdashery, packed to the brim with balls of yarn and spools galore! Admittedly, they specialise in sewing and knitting machines (which are all displayed splendidly) but since I can't afford one of those bad boys I stuck to the supply section. They had pigeon holes stuffed with wool of all shapes, sizes and varieties (including pom pom wool to knit yourself a bubbly scarf!) Towards the back, they stock knitting and sewing guides, patterns, along with hundreds of good quality spools. Here you'll find everything you need to start your crafty business, including an ample supply of pin cushions, pins, glue, hem guidelines and Wondaweb for those of us who like to cheat *cough cough*. I would like to move away from using Wondaweb to begin stitching clothes up the right way, and Drummond is great for lending inspiration. The staff were exceptionally friendly and made me feel at ease, even though I baltantly didn't know where to start. With their attentive natures, I felt like I was being taken care of. I want to start making dresses out of old skirts and tops I find in charity shops, and in here I saw loads of accessories and shiny thread you could embellish a tired outfit with. It's great for experts as they have a ton of supplies, but equally useful for beginners like myself who don't know their Singer from their...well, to be honest I can't even think of another machine maker! But with the helpful staff and plethora of stock, Drummonds is a good place to start.

Disclaimer here is that I'm really rating this shop as a knitter, not as a sewist. I understand…read morethat their products and services relating to sewing machines are very good and people travel to them specifically for this. However, as a knitter... I go to this shop fairly often because it is right near work for me, but if it weren't, I would NEVER go. The staff hover and constantly ask if you need any help - I usually spend about 5 minutes in the shop and am asked if I need any help 2-3 times. It's very off-putting. I'm convinced they think I'm going to nick something. They're a little condescending as well - "put your debit card away safe now" when I finish paying, etc. (Possibly a natural reaction of the kindly granny staff to a person under the age of 40?) The wool selection is limited. It seems very much geared towards grannies knitting either big aran sweaters for their menfolk, or cute little baby things. There is a decent selection of affordable sport/DK baby wools, a few sock wools, cones for machine knitting, and huge 800 gram balls of Wendy aran, but no smaller aran balls. I was looking for some aran for children's mittens, but was told that "we don't have those dear, the smaller balls work out too expensive". Um. Well. Thank you, I guess? I'll just go to a different shop then... My advice: come here if you need your sewing machine repaired, if you're a knitter over the age of 65, or if you're planning to make large projects in neutral tones. Otherwise, go to MacAree Brothers.

Had to review this company as we just had a washing machine fitted by them today…read more Originally, the machine was due to be fitted on Thursday but due to a mix up by our landlord, the wrong machine was ordered. The fitter apologised (even though the mistake wasn't his) and offered to fit it on Saturday (his day off) as they were fully booked for Friday and he lived locally. He did a very neat job of removing the old machine, spilling hardly any water and cleaning up the little there was. As the new machine was a different model, the integrated door front had to be adjusted...he took the time to clean up the sawdust from drilling the new holes for the hinges! The new machine is now fitted, more neatly and perfectly level (unlike the original machine). All the packaging was taken away (in his van, rather than filling up our bin) which was a very nice touch. Before leaving he took the time to explain the controls and settings, again a nice helpful touch rather than just saying "there's the instruction manual". Overall, I was VERY impressed with the level of customer service and efficiency of the engineer.