Customer Service was Horrible. The husband & I figured we would do an afternoon date and went to watch Send Help (which was great) & we selected the 3D movie. No glasses were provided- so that was amazing. We were told there was a bucket with them in it. Guess nobody had put the buckets out? Not surprised. The $8 hot dog was cold by the time they were able to get relish for us. Mind you, we were the ONLY people in the lobby aside from two other people. And there were four employees at two counters. But the 3 women in the back couldn't be bothered to "move." The lights were so bright that the 3D was literally such a waste of money and even though we left during the movie to ask them to please dim them- we were told they don't do that for safety purposes..... WTH? There were FOUR PEOPLE IN THE THEATRE...... and after paying almost $80 to watch the 3D movie- no glasses, no person to take our tickets, nobody to dim the lights, food was overpriced and condiments emptied before the day was really even started? Yet three employees were so busy sitting at a counter they couldn't be bothered to handle just the basic things for FOUR customers? How do they operate when there is an actual crowd and how have they stayed opened this long? So sad because going to the movies has always been something we've loved doing and unfortunately that is the only theater around. Hopefully it was a fluke. AMC needs to send secret shoppers in to see how things are going...... because the staff on today's day shift def need to have some refresher courses.. #dobetterAMC read more

Looking. For. Something. Fun. To. Do. Go. See. A. Movie. At. Amc. They. Have. All. The. Latest. Blockbusters. In. Time. For. The. Summer. Movie. Season. Hits. Like. Superman. Jurassic world. Rebirth. And. More read more

Terrible experience at this AMC location. We ordered food in person and from the app, paid for it, then were told it was unavailable because the kitchen was closed. Why even let us order in the first place? The service was disorganizedone seemed to know what they were doing, and getting a refund took forever. I'm an AMC member and have been for years, but this location really disappointed me. The food was bad, the service was worse, and they refused to dim the lights during the movie due to "policy," which ruined the experience. I won't be coming back to this location. read more

NOONE EVER SCANS QR CODES!! so whyyyyy do i even purchase tickets?! the last few times i've been here people are in and out of theaters/movies watching whatever they want and whenever. yet- there are 3 managers on "duty" sitting at the counter tops in the lobby. the paint is bad, it's sticky and yucky. i have grown up going to this theatre- it is so sad to see it go downhill and be neglected. it doesn't feel safe in the least. read more

My husband and I traveled an hour from home to see "Hamnet" in Mobile because it wasn't playing anywhere closer to us. I've always heard great things about AMC theaters, but this was a huge disappointment. Firstly, there was a single line for concession, movie tickets, and premier tickets. I've never seen this before for a theater playing several showings at once. We waited in line nearly 30 minutes and were incredibly late to our movie. One staff member seemed to blame us for that, reminding us over and over that it started 30 minutes ago, and didn't know how to read our ticket? She eventually told us to just go where we were told at concession... weird. We traveled so far, we didn't have a choice but to follow through. Secondly, the theater itself was only barely dimmed and not dark at all, so the picture was fuzzy and hard to see when the film lighting was low. This was a huge disappointment--who doesn't dim the lights in a movie theater? The seats were squeaky and uncomfortable. If this is what's to be expected at all AMC theaters, I don't think I'll be back. I unfortunately won't be returning to the one in Mobile. read more

AMC is always a great experience and this is the only movie theater in mobile but it's theater doesn't have an IMAX they should up grade to include IMAX maybe if we all suggest it to them read more

They could make an effort to make the theater cleaner and have more people at the concession stand on busy or opening nights (Fridays/Saturdays). read more

The theatre was amazing and the workers were very helpful. I give 4 stars due to a very large group of rowdy teenagers who were throwing popcorn and the popcorn buckets. One of the popcorn buckets hit me square in the face. I ended up leaving before the end of the movie to get the security because these teenagers were just too loud and being disrespectful to the other patrons. They all were jumping over the seats and screaming. They all used their phones with the flash to film the movie. read more

First off, we spent over $50 for two matinee tickets, 2 sodas and a large popcorn. The popcorn was stale. When I asked for fresh I was told it would be the same. Then we gave our tickets to the guy. He was stoned out of his gord. He directed us to the wrong theater. None of the signs said which movie was in which theater. We missed the beginning of our movie because of this. On top of all this, the theaters stunk of mildew. read more

AMC is LOCKING OUT the movie "Sound Of Freedom"! I purchased tickets 5 DAYS AGO to watch The Sound Of Freedom tomorrow for a matinee with my Wife at AMC Mobile 16. At MIDNIGHT tonight, only a few hours before we go see the movie, I received a text CANCELLING my two tickets for tomorrow with NO REASON whatsoever! Suddenly ALL of the AMC's showings are EMPTY for just this movie!? WTH!??? Now I'm hearing that AMC Theaters are doing sneaky stuff everywhere with this movie! Anything to STOP this movie from being seen and people waking up to child trafficking!! read more

We had not been to a movie in years so I was not used to having to decide on a seat to buy our tickets. Not crazy about that idea. When we got to our seats we wanted to move up higher, which we did. We found out by hearing others talk that they did the same thing. Think this policy needs revisited. We did enjoy the movie. read more

Ok, so let's chat! I guess it's smart on their part (and drives membership), but if I wasn't a AMC Premiere Stubs member, this place would drive me nuts! Picture it, Sicily 1912. You grab your movie tickets on Fandango to forgo the line at the box office, only to be greeted by two snaking concessions lines. Why? Because what you didn't know is that there is no box office and the tickets AND concessions are sold out of the same line. Never have I ever in my long legged life seen anything like it. It's like you're being punished by purchasing your tickets online in advance, but still wanting a small popcorn and Dibs upon arrival. On the bright side, you'll save a ton of money if you refuse to wait. But, not us! We'll fight for our right to buy overpriced snacks. Thankfully, they do have a Premiere Stubs "fast pass" line that saves the day. ($15 annual membership, that pretty much pays for itself if you're a frequent movie goer) If you can handle the evil glares from the snaking lines as you pass, you're good as gold! The theatre seating itself is pretty average, and it seems that they've put most (if not all) of the renovation money into the lobby furniture and TVs. Although I'm usually a Regal girl, this AMC location is closest to home and I've bought in. But... get a box office, would ya'?! Separate the tickets from the popcorn and these horrendous lines will subside. Unless that's the ploy to drive Premiere memberships. Touché. read more

AMC Mobile 16 - Cinema Near Me - Mobile, Alabama

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Glad it is here.. however it could use a major upgrade. Bigger restrooms. Get rid of the games. I liked the seats as well.

I didn't sit in my assigned seat because of popcorn and butter, they may want to clean between showings. The other parts of a big theater apply here. Good seats, clean bathrooms and courteous helpers. read more

This movie theater would be so much better off if they had management that actually cared. This is the only theater nearby, so I have to keep coming here when I want to see a movie I'm interested in, unfortunately. They have two major problems: cleanliness and staffing. The seats are really nice quality and they recline, however, they are ALWAYS dirty and sticky with food crumbs. The bathrooms are all disgusting and most of the sinks don't work. There's always urine on the floor and toilets with "remains" unflushed. I'd rather hold it than step foot in there. Lastly, they only seem to hire teenagers with bad attitudes. Everyone should know that Marvel movies often have one or two post credit scenes. I cannot count the times I've had to have a staring contest with a group of teen boys who are standing on the stairs, waiting for me to leave the room to "clean the seats". If I paid for my ticket, I'm going to stay and watch the whole movie- don't rush me. My husband recently left his phone in the theater, so when we came back to the front after our movie ended to ask the staff if we can retrieve it, the teenager just standing in the lobby stomped over, opened the door, and shouted at my husband to "hurry up"... read more

Update: just redeemed my Free Large popcorn and Free Large Drink! My pick for the movies in Mobile. Much better sound quality than Regal. Definitely recommend the $15 Premiere upgrade. With it, you can buy your tickets on the app for nothing extra and then go straight to the ticket taker to scan your phone. Who needs Fandango? Also, If you want any snacks, you get to bypass the really long line to get your stuff. Plus it only cost $13 to re-up our membership when we renewed before the time was up. We almost always go on Tuesdays when a new movie we want to see is out. They have a $5 deal. Just saw Ralph Breaks the Internet for $22 including tax for a family of 4. I do wish they had more 3D offerings as it wasn't available for Ralph today but the only theater that did have it today was in P'cola. Boo! Bring me more 3D please! read more

AMC Mobile 16 - Cinema Near Me - Mobile, Alabama

They barley dimmed the lights when the movie started, it felt like I was watching a movie with the lights on. Really dirty theater would not recommend overall meh read more

Bought tickets a week in advance for the new Ghibli movie. The seats were in the middle with people in front of us and directly behind us. I like to check back and see how full the theater will be in case I need a mask, and they had switched the screens and our seats around. None of us are where we initially were sat, placing us a few rows from the screen itself instead of towards the back. Upon placing a refund they don't even refund the entire fucking ticket price. It's a rip off. Should have checked other reviews before as well because from what I'm seeing, it would have been an even worse experience if we went. Moldy ceilings, dirty floors, and rude employees. Apparently the rebooking and not notifying isn't a first for them either. REALLY LAME AND UNPROFESSIONAL. Just moved here and I'm already missing Biloxi's theater. read more

It said 25% off for movie times during the daytime. I got here and the kid behind the counter said it was only for "dubs" members. 25% off my butt. read more

Great. Theater. They. Show. All. The. Latest. Movies. They. Never. Disappoints. I. Highly. Recommend. To. Anybody. Looking. To. See. A. Movie read more

I don't know what happened to this theater but it's gone downhill fast. A while back they took away the free seasonings stands they had. Now you have to go inside and pay for your tickets the same time you buy you popcorn. But there's only1 machine making popcorn and the lines are always so long. Can make you miss your movie. They used to be a friendlier they used to be a cleaner ..I don't know what happened. But as often as we go to the movies and the $$money we spend there----this is one place I wish they would get their act together---hire more workers- use them-- Or maybe AMC can build a theater out in West Mobile! read more

If I could give a zero I would. We were going to go to a movie there today. There was a line at the concession stand so we went to guest services. There were two people sitting there doing nothing. We were informed that we had to wait in the line for people to order several boxes of popcorn and other goodies. We just wanted tickets. At one pint there was one person operating a POS and six people standing around one. What is the use of guest services? I guess you can tell I am not happy at all. read more

One of the reasons people go to movies in the summertime is to cool off and relax. We noticed the warm theater when we first sat down, and kept expecting the AC to kick in. It never did. Thanks to the 30 minutes of previews, we were uncomfortably hot for almost three hours! I reported this to the employee as we were leaving, and her reply was "Someone should have told you that Theater Number 7 has a broken air conditioner." Guess what? She was the person who sold us the tickets and directed us to Theater Number 7!! We will drive to the next town to see a movie in the future. read more

First of all I am not one to leave reviews, that being said this was the worst movie experience I've ever experienced. The entire place was disgusting. I did not think to even take a picture but to paint the scene there was red melted slushy on the floor of the lobby as soon as i stepped in line; Popcorn remnants and trash coated the entire lobby/theaters. A small popcorn and small drink was $20. We waited in line for over 10 minutes to finally order and while we waited for our cup and popcorn another employee took over the register we were waiting at and the new employee (I wish I had gotten his name) yelled for the next guest and shooed us out of the way as the guy who took our order was literally walking towards us to hand us our cup. ( there was no counter space for us to move to) The trashy environment matched the disgusting attitude of the staff. This was the theatre I went to growing up and I am sorely disappointed with how regurgitating this experience was. I will absolutely not be back and highly suggest never entering this absurd establishment. Maybe if they had an actual adult on staff things would be a bit better. Plus my straw disintegrated and shred after getting through a quarter of my drink. Cheap, poor quality, disgusting atmosphere, rude employees, and to top it off the movies in the theatre flickered throughout the entire movie. I could quite literally continue because yes it got worse but I digress. Don't bother to waste your money. If I could put negative stars I 100% would. read more

Hubby and I went to the matinee on a Thursday afternoon, hence the 4 star rating! The theater was immaculate and the chairs were comfy. We shared the viewing of Green Book with one other person. Seriously, this is the time to catch a show! The rates are less, so it was only around $12 for us. Fantastic movie by the way, featuring a musician friend, Khari Allen Lee on sax! We walked right in and purchased tickets and bypassed the popcorn, etc. Since we are not frequent movie goers, we did not opt for the Premiere upgrade that Lacey suggested. If we start going more, I'm sure we will upgrade. My only complaint was the 30 minutes, yes 30 minutes of pre-roll. Our film seating was at 4:30 and the movie began at 5...wow. read more

As far as typical AMCs this one is rather nice and staff is great, but seems to be a little disorganized. Theater numbers didn't match what was on tickets. I don't like the fact that you have to wait in the concession line if you just want to buy a movie ticket. read more

We have been much happier going to the movies since AMC took over. The assigned seats are a great addition also. No rush to get a good seating. The staff is always a pleasure the only drawback with the whole experience is cleanliness, they need to hire 5 people just to clean and it would be a 5 star review. read more

AMC Mobile 16 - Hanging on the couch waiting to go into the movie. - Cinema Near Me - Mobile, Alabama

The ticket prices are high. I am not sure if that is because there is not much business. My daughter wanted to watch a movie for her birthday. We spent over $75 there between tickets and concessions. We were in theather 5 and roaches come flying. I contacted the manager after the movie ended as we couldn't enjoy the movie and had to kill the 2 roaches by hitting them with my shoe on the armrest in front of me. They advise they have a new janitorial staff. They need an exterminator!!!!!!!! (wanted to give a zero but the fried mac and cheese were good) before we saw the roaches. read more

This theater has made some improvements recently and I think that they are great! If you are an AMC Stubs Premiere member, you can skip the regular line and get into a very short line for your tickets or snacks. It is also very easy to buy your movie tickets at the kiosk and I have never seen a line for the kiosk. On Tuesdays they have $5 tickets which really can't be beat. This is my theater of choice due to both a great location and their benefits. read more

My family and I arrived at 4:40 for our 4:45 showing of Frozen 2 tonight. We had purchased tickets in advance which shown as reserved seats when we purchased. When we entered the theater our seats were taken, so we just found 5 open seats, no problem. At 5:25 when the movie had already started a group arrived saying they had purchased and reserved the entire row. There were no groupings of 5 seats remaining except under the screen. We politely informed the other customers that we had been there for 40 minutes and the movie had begun. They left and came back with a manager named Jalesha. Jalesha informed me that we had to move and initially tried to divide our family between 2 sections and we refused. I asked if she would be reimbursing is for our tickets and she said no. I repeated that the movie was in progress and this was interrupting the experience of multiple patrons. Jalesha insisted that we could have had the guests in our seats removed if we had mentioned it earlier, but would not remove the guests that were sitting in ours at that time. Jalesha moved our family of 5 to 4 seats at the bottom of the theater seating area. 15 minutes into the film I had the flashlight on my phone activated to ensure we were leaving nothing behind scanning the seats and relocating my family. I would have been more than happy to accommodate the guests if they had arrived before the movie began or if they had guests there holding the seats they reserved. It was completely unacceptable to escalate this situation as it was during the film. Although Jalehsa did give us a set of passes after the movie it is a stain on our movie experience and probably others around us. Movies are a rare treat for my family and this one was tarnished. This affected not just my family but the rows around us that were interrupted by standing and talking guests, and management relocating people during the movie. read more

I purchased a ticket for a movie at 8pm along with a fountain drink and popcorn. only to find out the employees shut down concession stand at 8:05 including the drink and popcorn refills. read more

I'd leave a 0 star if I could. Worst movie environment in the area. Big place with no flash or real movie experience. Inside looks like it's still under renovation. Service was absolutely terrible. Employees were wrestling/putting each other I headlocks in the hallways and were more focused on each other than making the movie experience special for the guest. Drink machines had a sticky floor all around it and popcorn all over the floors; stepped on popcorn almost every step in the lobby. Plenty of employees around and not one was cleaning the floors; which at a theater, there is always something to clean with the floors being consistently littered with falling popcorn. I never post reviews, but felt the need to do so. Will never return to this location. read more

I have been here numerous times as a USA student & even after being a graduate. It's normally pretty calm, not very busy. It's always FREEZING. I know movie theaters are normally cold but this is a cold that makes your bones ache. The last time I had pants on, close toed shoes, a shirt & jacket & I was still freezing. Sometimes, when I have been they are only serving popcorn, sometimes, they have other foods. They have recently started "assigned seating". When you buy your ticket, you have to pick a seat in the theater of the screen..... One good thing about this is that it shows what other seats are taken so you can chose a spot not located right next to someone but at the same time, I just found this odd. I'm not sure what the point of it even is? I mean why do people have to sit in a predetermined exact seat? I have never known a movie theater to do this and I felt kind of restricted by it. Normally, you go into the theater, access the seating & where other people are sitting, then choose. The fact you have to chose before you even walk into the actual theater isn't something I liked doing. They also have the coke remix machines here. I'm not a big fan of these as they don't taste the same as normal drink machines but they'll do. They have popcorn salt and a butter machine too. Of course, prices are high as every movie theater. I've never had a problem with any of the staff here. read more

Honestly the difference between this place and the Regal Cinema over near Satchel Paige Dr is just night and day. This place is clean, comfortable, well staffed so lines move very fast and the most important part for me, wide comfortable leather seats in the theaters. Recently bought and rebranded from CarMike to AMC. AMC's rewards program is miles ahead of others like Cinemark. If you spend the $15 for a premium membership you get free upgrades from regular soda and popcorn to large, and you get $5 off for every 5000 points you earn (basically, $5 for every $50 you spend)... SO much more generous than the crappy movie posters and music downloads you have to save months for to get with the Cinemark program. Also, premium membership lets you use the dedicated 'premium' line to get you to the registers quicker. The lobby is split, you can go left or right. Each register is your one stop shop, you get your ticket and buy your concessions in one place... No going through one line for a ticket only to have to get into another line for snacks, waiting impatiently while you know those previews are playing with or without you. As I mentioned, the theaters have large, comfy leather seats. The arms lift up if you want to sit close to your movie companion, and provide enough elbow room for two if you end up next to a pushy stranger. I'm willing to drive 4x father to hit this AMC than I am to go back to Regal. If you're seeing a movie in west mobile, this is the only choice. read more

AMC 16 has done some remodeling. Nice new leather seating which is very comfortable for movie viewing. The concession prices are about the same as other theaters and they have a few food choices. They guy at the counter over charged me for movie tickets. I didn't realize it until I got home and looked at my receipt. I guess my little sister looked like an adult to him. read more

The worst costumer service! They would not let us go into to see top gun and we just spent 40 on popcorn and drinks. They wouldn't let us buy tickets 5 minutes after they close we also tried to buy online that failed then they locked the doors and made us leave out of the back exit and kicked us out for trying to get into the movie read more

We've been here several times only because it's the closest on to us. Every time we go, all the rooms smell like pee. I keep telling myself every time we go that maybe it's just the certain rooms were placed in but it never a fails to have a rancid to odor in every room so far. I don't see how anyone has not noticed the odor. read more

Me and my fiancé visited tonight and our movie was showing in theatre 1, let me tell you if we did not want to see the movie as bad as we did we would have gotten up and left immediately, there is a strong smell of mold in that theatre and you can even see it on the ceiling tiles. None of the other theatre rooms we have been in have ever had this and it was disgusting. read more

Renovated rocking chairs people! It's about time!!! Very nice. When I first came here a few years ago from the West Coast I was SO disappointed because I'm used to the nice huge luxury theaters. Well they have upgraded AND they have the self serve Coke machines HELLO!!!! Very very pleased. Only complaint- people that bring their crying kids/babies OH-MY-GOD STAY HOME GET A SITTER!!!! It never ever fails..... read more

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The prices here are truly ridiculous. For everything. You should also update your website if the doors don't open until 2 PM but it says you open at 11 online, it would save a lot of people time when they're trying to buy tickets for a later hour. And it wouldn't kill you to hire decent employees, that actually care about their job. There's really no need to be that rude. read more