When I asked how much my out of pocket would be for a crown after the insurance paid they give a…read morenumber. They made it sound like they were giving me deal. I had two two other crowns done. Same type of crown but different prices. This was the email sent to them :) . There two emails sent to Kyris as well as message was to call me . Never did. The Fla Dept of Consumer Service reached out to them and they never replied to them: 10/21/2025 10:17 AM Refer To: 2509-01882 Re: Medical Dear : The Department of Agriculture and Consumer Services contacted the above referenced business on your behalf in an effort to resolve your complaint. The business has chosen not to respond. At this time your complaint is now closed and will reflect the lack of response on the part of the business. The closing of this complaint does notprohibit the department from seeking enforcement action regarding any statutory violations that may have occurred. Dear Kyrie, I am writing to respectfully request clarification and correction regarding what appear to be overcharges for two crowns I received in 2023. After a review with Delta Dental, I was informed that my maximum out-of-pocket expense for a crown is $250.00. During a three-way call on April 17, 2025, with Delta Dental, Kyrie, and myself, Delta Dental confirmed that any lab fees or other charges are not the patient's responsibility. Following that discussion, Kyrie provided me with a corrected estimate that reflected the proper amount. Upon further review, however, Delta Dental identified two instances in which I was overcharged for crowns: On or around July 7, 2023, I was charged $565 under Code D2749 for a Cerecified Crown post. On or around June 30, 2023, I was charged $775 for another crown. Based on the $250 maximum out-of-pocket amount, this results in an overpayment of $870. Please note that the exact dates may be slightly off, as the detailed statement of charges and payments from January 1, 2023, to July 14, 2025, contained some inconsistencies across pages. I kindly request that these charges be reviewed and that any overpayment be reimbursed to me. Please let me know if you need any additional documentation from me to assist in your review.

Can't figure out how to answer their phone, and God forbid they should ever call you back...on…read moreANYTHING! Do yourself a favor and find someone interested in BEING in business!!!

I walked in on a Monday afternoon when the night before something went wrong with a tooth while I…read morewas flossing. The administration in the front office promptly scheduled an appointment, which surprised me considering how busy they were. Within 2 seconds of sitting in the chair the dental assistant determined it was a filling and not something more serious. I was immediately relieved I didn't chip a tooth or god knows what else. Despite being an adult, I'm afraid of needles in my mouth - (I've had bad experiences at other dentist and can remember how painful some of the injections were) but when Dr. Van administrated the numbing injection I didn't feel a thing and she talked me through it the entire 5 seconds. If it was publicly acceptable to shed a tear over something like that I would have on the spot. She had me out the door in less than an hour and the quality + care I received was great like it's always been at their office - (when I went to the dentist 2x a year like I'm supposed to) I also don't have insurance but the bill was still affordable and I'd be 3x as much for their care if I had to. I will never go to a different dentist for as long as their establishment is ran by Dr. Van and her team. Thank you for the painless, efficient and amazing treatment!

This was my first time using them.Great care. Super nice facility. I was impressed with the service.read more

The dentist is a really good one,IF you can get anyone to ever answer the phone or call you back…read more Awful way to run a business and I'm going everywhere. Great dentist, but shabby management, go elsewhere! That's my opinion and it's experience based with these people.

BEWARE of incompetence and unethical practices from this dentist. My family member went to this…read moredentist and he had a new employee trained on creating a partial denture. The process took 2 hours and we had to return several times to get it fixed. The dentist was clearly annoyed that we kept returning to fix his incompetence. Unfortunately he made us pay in full before we started the work. He then claimed we exhausted all the funds because we returned so many times to fix the problem.

I am writing This Yelp review to document my frustration and concern regarding the way my dental…read morecase has been handled at your Eustis office. What should have been a straightforward treatment process has turned into 3 months of delays, miscommunication, and unacceptable patient experience. My treatment began at the end of November with the expectation that the process would move forward in a reasonable and coordinated manner. Instead, the experience has been marked by repeated issues that have placed the burden entirely on me as the patient. First, there was the incident involving the tooth that was not removed during my oral surgery despite being discussed beforehand. After undergoing a major procedure in which approximately twelve teeth were extracted, I later had to return to have another tooth removed because it had been mistakenly left off the extraction list. That alone should never have happened. Most recently, during my appointment this week, the level of communication and professionalism reached a point that I can only describe as unacceptable. The dentist attempted to fit the upper and lower wax try-ins, both of which clearly did not fit. Rather than explaining the situation or discussing the next steps with me, the dentist simply left the room without any explanation whatsoever. I was then left with an assistant who was unable to answer even basic questions about what was happening or what the plan was moving forward. Every question I asked was met with vague responses such as "yes, yes, " which provided absolutely no clarity. Patients deserve to understand what is being done to them and why. Being left in a treatment room without explanation, and without a staff member capable of communicating the plan, is not acceptable. When another staff member eventually entered the room, the discussion immediately turned into a defensive explanation about lab timelines rather than addressing the core issue: the complete lack of communication and respect for the patient's time. By that point I was no longer willing to schedule another two-week appointment with no clear explanation of what was actually happening with my case. I left the office asking that I be contacted when the corrected appliances are ready rather than committing to another appointment that may again be unproductive. At this stage, I am simply asking that the job be completed properly so I can move forward. However, I also want it clearly documented that the patient experience throughout this process has been extremely poor. Communication between the office, the lab, and the patient has been inconsistent at best. I have done everything asked of me as the patient. The repeated issues in this process have not been caused by me, yet I am the one who has absorbed the time, frustration, and inconvenience. This letter is not written lightly. I am requesting that someone in a management position review this situation and ensure that my case is handled correctly and efficiently going forward. More importantly, I hope this serves as a reminder that communication and basic respect for patients' time are essential parts of professional care. *UPDATE: After waiting nearly two weeks with no update, I finally called the office myself to ask about the status of my case. During that call I was informed that the order for my upper and lower dental appliances had been canceled. I was never contacted or notified that this decision had been made -- had I not called, I would still be waiting for a phone call that was never coming. So I will now be starting the process over with a different dentist. (4 exhausting months of setbacks and incompetence)

Place is horrible. Brought my child there for Braces. Orthodontist tells me the child needs to have…read morea tooth extracted and braces. He said he would refer him to an oral surgeon. A few days later I request the referral and the orthodontist says. He would like to have the braces OK by the Insurance company first. Because if the tooth is extracted he might not need braces. I said isn't it better to not put the kid through braces if not needed. He said he rather wait. When I once again asked for the referral. He said he's not my Orthodontist and since I never signed a contract with him. So he wanted to put my child through braces even though he said he might not need them if he had that one tooth removed. Read the reviews and Make your own mind about the place but use caution.

New review as of 2026, best and most caring dentist in the area without a doubt. i never write…read morereviews obviously but they took great care and made sure i was comfortable the whole 2 hours i was in there with no problems or complaints. i guarantee the only issue you'll have is them not having an open appointment time.

My brother came in here to followup the initial recommendations made by the female dentist at this…read morelocation. The appt for the crown fitting was supposed to be with her. He gets there & it's a man who proceeded to try to talk him into a more expensive procedure. The minute he put his foot down & said the crown would be sufficient for now, the dentist "accidently" cracked his tooth. Then tells him he'll have to remove the tooth but spent hrs trying to get the tooth out completely but couldn't. He sent my brother home with the root of the tooth still in. He's in so much pain & took time away from work for this. His appt was at 12pm. He was there till nearly 6pm. Here's the kicker, the dr tells him he won't charge for pulling the tooth right now as there's still a piece in there bit once it'sout he'llbe charged. The audacity! I will never recommend this place to anyone.

I found that Dr. Haidar and his staff lived up to all the reviews I read. Although it was my first…read morevisit, Dr. Haidar's and his office staff' s professionalism and friendliness immediately put me at ease. You can tell they truly care about their patients.

I visited Dr. Ma at Lasting Smiles Dental care right by Meadows Mall and my gym / waterpark on July…read more2nd and 3rd for a final Deep Cleaning. They assigned a lovely girl named Linette (spelling ?) to me. I was apprehensive at first due to her young age but her technical ability, sensitivity, and most charming personality disarmed and put me at ease immediately. She was so easy to talk to and we had a lot in common. I hope that she knows what a pleasure it was to meet such a talented girl and almost wish that I needed more work just to be near her again. Kudos to Lasting Smiles and Dr. Ma for having such a beautiful staff. They can inject, drill, or cut me anytime. Be well.

It took us a long time after moving to finally find a dentist we truly love, and I'm so grateful we…read morefound this office in Clermont. From the very first call, the staff has been extremely kind, welcoming, and responsive--they always answer the phone and are completely honest about what I need, when I need it, and what they recommend. There's never any confusion or pressure, just clear and genuine communication. The financial coordinator was absolutely wonderful. She took the time to explain everything in detail, broke down exactly what our insurance covered, what we were responsible for, and worked with us to make sure we understood the costs upfront. She was so kind and patient, which made the entire process stress-free. And Dr. Seth Calish is truly the best. He is professional, caring, and incredibly knowledgeable--I can't recommend him enough. You can tell he genuinely cares about his patients and their comfort. The office itself is spotless, extremely clean, well organized, and beautifully maintained. The environment feels calm and welcoming, and the staff truly elevates the entire experience. If you're looking for an honest, caring, and top-notch dental office in Clermont, I highly recommend this one.

First time, First impression, awesome place they will…read more Give you options and give you some insight on how they will work out and how they will help your problem.

I consider Dr. Kasem more than just a dentist, he's an artist! He uses the latest technology…read more(camera imaging, 3-D printing and computer renderings) to give you the proper bite and cosmetic look for your teeth. He and his staff work well together and are extremely attentive to patients needs. I suffer from anxiety and panic attacks as soon as I am put in a dental chair, but after one visit at Restoration Dental, all my worries were put at ease, and I actually looked forward to each visit to see what new alterations we're being worked on in between visits. He made sure to correct my bite and gave me a full set of caps on every single tooth, giving me that pearly white smile that I've always wanted. No more having to artificially whiten my teeth of my selfies on social media... and I simply smile more often now. One of the best decisions I've made was to have the work done at Restoration Dental! -A Happy 68-year old!

If you are looking for a dental office this is your place. The staff is SO friendly and so are the…read moreDentists! I've seen both Dr. Nguyen and Dr. Kasem and both are so sweet! They both made me feel so comfortable. I feel like most people associate the dentist with pain, fear, anxiety, etc but I left yesterday feeling so cared for! My procedure (I had a tooth removed) was easier and faster than I was anticipating and i'm in no pain today! I never thought i'd leave the dentist feeling warm and fuzzy but I do after leaving Hancock Village Dental!

Terrible customer service. The sign on the wall says "no surprise bills" but they will bill you…read moreincorrectly.

Kudu's to the dental hygienist named Lady. I have artificial joints and Lady asked if I had taken…read morethe anti-biotics I am supposed to take before dental work. I had not so Lady gave me the proper dosage in the office, at no charge. Also, I have a very active (easily triggered) gag reflex. Lady was very patient with me, pausing her work every time I gagged. My gagging was not her fault - I can tell when a dental professional is careless or not. Lady is NOT careless. On the contrary, Lady is very thorough, careful, and caring.

I went here in 2023 , there was a young male dentist, can't remember his name... he was awesome…read more. since then they have changed dentist at least 3 times and have got progre worse.. today I was Informed my dental work I paid $5000 for was not warrenty less than two years later. Bearing in mind I was told if I had regular cleanings they would be. Also at every 6 month cleaning they have charged my insurance for xrays, when I asked if I was going to have to pay, the response was" oh no , we are going to charge insurance, I asked what if I had no insurance, the response.. then we would not do the X-rays I bud place has gone down hill terribly , avoid at all cost, I will be taking my business elsewhere

My husband went in for a routine appointment and had some fillings done. When he came home, I was…read moreshocked to see what his face looked like. It looked like he was in a bar fight. He had two cuts on his face. He had one just under his eye and one from mid-cheek going under his top lip. Apparently, the instrument being used to hold his mouth open was metal, and he was hurt as it was being removed. I would not expect for anyone to go to the dentist and leave with an injury. Yes the staff apologized at the time, however this should not have happened. We are paying for a service and for due care and attention to be paid. When I rang and spoke to someone on reception, they checked and said that my husband was okay and laughed it off at the time and it was only one scratch which was about one inch above his lip which was caused when the instrument fell. Well the pictures speak for themselves. I also asked to speak with the manager who was out of the office and would not be in until Monday. I was told that she would call me on Monday. I am still awaiting a call. We will not be returning to Ideal Dental in the future because of the poor and shoddy service received and because care is not taken to ensure patient safety. Measures should be put in place to reduce the risk of injury, no matter how small you may think it is. I stopped going there after I went in for an appointment last year for the first time for a check-up and filling and after starting the procedure and being quoted one price, they began drilling and realized that a root canal was needed which added another $1000 to my bill. In that position, you cannot say no, so the procedure had to be carried out. Don't know why my hubby continued going there. Not a great experience at all. Even if the staff on the front desk are friendly, it doesn't make up for issues behind the scenes.