Overall a very poor experience. Biggest issues were communication, workmanship, and some project items were not completed at all.
Communication overall was a challenge, both between the company and customer and within the company. Owner did not communicate many of the agreed upon (contracted) items to the job foreman, so as the customer I was repeatedly having them do or redo things that had been skipped completely.
Workmanship quality was poor. For example, new sod was installed and there were significant low spots that pooled water after rain or when the irrigation system came on. Eventually, after insisting multiple times that it be fixed, they lifted sod from the low area and raised it to be more level. Trenching in the back yard for the drainage and irrigation system was supposed to be done 'surgically' (per the company owner) and the existing sod saved and reinstalled - instead the existing sod was hauled off, new sod was placed over the trench as an afterthought (only after I insisted that they not leave a muddy mess, and at my expense), and dirt was left laying on the surface all around the trenched areas (I, the customer, later had to rake and remove as much excess dirt as possible to prevent killing the grass near the trench). The rock retaining wall that was installed does not match what was agree upon (pictures of the desired wall from a nearby job site were provided and agreed upon in advance), the wall installed is not level as it should be (runs up hill with the terrain), the rocks are not the color agreed upon, the general look of rock placement is sloppy. Sod in the very front of my yard was installed in small pieces as they appeared to be running out of sod. The pieces used were brown and the surface is hardly flat or smooth; the grass did eventually turn green but the finished look is not good - at the most visible part of my front yard near the street. Despite multiple requests to readjust the newly installed irrigation system, the sprinkler heads were left as installed, missing some sod areas while thoroughly watering the front porch. (I, the customer, had to re-adjust these correctly.)
Finally, not all project items were completed. For example, there was an area of my front yard where the existing grass was to be removed, the surface level raised by adding dirt, then new sod was to be installed. Despite requesting several times that this be done per the contract, the crew moved on and the company sent me an invoice for the project (several messages were sent to the owner indicating that there were still items unfinished).
Frankly it was easier to pay the invoice and be done with this company, and as the customer I went back and finished many of the items that were not completed. I would strongly discourage using this company read more