I've seen complaints about music and appointment miscommunication... lol! I'll review the important things: customer service & quality. 1. Customer service: 10/10 all the girls are so nice and very honest. First time getting lashes and after hearing horror stories about lash extension chains, I thought "just go for it" here! The technician was very informative and talked me through the process. SO sweet & patient with all my questions and comments. Second time getting a fill (after about two weeks because I like them looking brand new and a few had fallen out, which is completely normal no matter where you go), there was a new girl there so I was a little nervous but again, super sweet and had great communication skills. 2. Quality: the eyelashes are gorgeous. Both times I've gone, I have had no problems. They have several styles to choose from.. don't be complicated ppl, just choose a style and let the girls do what they've been trained to do! I chose "sexy" and loved the flare coming off my eyes... but they have many different styles to choose from! I recommend this location! read more

Amazing Lash Studio - "Sexy" style lashes after one "mini" refill session - Eyelash Service Near Me - Waco, Texas

DON'T GO HERE. I showed the lash tech what I wanted, and she said she was able to do it. After getting the lashes done, they looked nothing like the picture; they looked like caterpillars on my eyes. They started to fall out right away, $179 down the drain. The manager offered us to go back and they would remove the lashes and possibly get a refund. After reading a couple of other reviews, they said when they remove eye lashes they ripped out the natural ones, so we declined the offer. We decided to go in person to ask for a refund, but they kicked us out and trespassed us. After using a little bit of water, they all fell out. It ruined the first half of my 21st birthday. I would not recommend anyone to go there. Untrained staff and poor management. read more

It's been a few days. Since we got our lashes done. Mine are fine but my daughter is having a reaction to something. Just left the dr office thinking it's a stye. They sent me to the lash place to have them removed immediately and put her on an antibiotic. I get here to remove them. They wanted to charge me $40 to remove them. I told her I just paid $95 to get them on a few days ago. Well luckily the supervisor said it is no charge. I have had nothing but bad experiences here. I will be contacting the manager after we leave. The lady at the front desk has never been nice. I don't get customer service anymore. A smile goes a long way people. Ugh!!!! Irritated MOM!!! read more

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The atmosphere was pleasant, the esthetician was friendly and my lashes turned out great! Will definitely go back! read more

Amazing Lash Studio - My classic natural lashes and a smile! - Eyelash Service Near Me - Waco, Texas

I came from a well established Studio back in my hometown and was looking for the same affect. Well.... I was definitely wrong, if you have had good experiences with Amazing Lash Studio then do not waste your credits here. My lash tech only spent an hour and 15 minutes on lashes which was helpful until I noticed the rushed patterns of tiny black glue spots . I was not offered a suggestion so I chose 6D Gorgeous Volume and they felt synthetic and rather itchy. Spent $120+ here and definitely won't be coming back. read more

Amazing Lash Studio - Right side 3 still hanging on . Burnt my right eye with glue . - Eyelash Service Near Me - Waco, Texas

I had a full set of lashes put on. I followed all of the protocols they said but unfortunately they ALL FELL OFF within 5 days. And sadly some of my own lashes came off with them. I called and was offered no compensation. Their solution was to come back for another set at a discount. read more

Came here less than 24 hours ago and over half my lashes have already fallen out and my eyes are so uneven. I've been getting my lashes done for years and have never had an issue. I didn't get them wet or use oil products and I sleep on my back. After looking closely, I realized that very few are actually attached to eyelashes, but my eyelids instead. Also had a very non-thorough upper lip wax and was left with many stray hairs. Eyebrow tint was pretty average, not at all crisp. All the employees were kind of lackluster, pretty awkward environment. Not from this area but wouldn't recommend. read more

Amazing Lash Studio - Eyelash extensions - Eyelash Service Near Me - Waco, Texas

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I love my lashes and the girls up front are always able to accommodate me and get me in for services, even in last minute scenarios! The stylists always know what i'm asking for and nail the look every single time, the membership is also a huge plus and with a breakdown from the front desk it really highlights your monthly savings with it! I highly recommend this location and booking with any of the stylists! They are all so amazing :) read more

Like everyone else says, don't go here. One day after my appointment and the place is gross. read more

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DO NOT GO HERE! This is what my lashes looked like after a lash lift. They are straighter than they were before. I was still charged the full $90 after I raised concern that they didn't look any different. They did not even offer to fix it. Waste of money. I have also gotten eyelash extensions here and would not recommend. read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

Thank you. I was driving and saw amazing lash studio and thought I'd pamper myself a little. Amazing! read more

Amazing Lash Studio - New full set with volume - Eyelash Service Near Me - Waco, Texas

Just awful. I had my lashes done they day I left out of town. The very next day this is my lashes. I have had my lashes done before so I know the drill. I called to let them know what was going on. The girl that answered said I had up to three days to come back and I explained that I was out of town. She said that there was nothing they could do. No apology, nothing. Never again! read more

Amazing Lash Studio - This is my lashes the morning after. She said I had three days to come back and I explained that I was out of town. No apology, nothing. - Eyelash Service Near Me - Waco, Texas

As stated before I initiated the cancellation before it was delinquent. Now up to three times a month there is an attempt to withdraw the monthly fee. I no longer drive because of my disability. I'm unable to deliver a written statement. I was at the Waco office and asked to cancel my membership. And I was denied. I wasn't delinquent at that time and if the Austin location is honoring my the service I received I should respectfully be able to cancel. Instead of 3 times a month attempting to take a payment. And let me add some of the attempts were successful. I feel robbed. read more

Don't go here. I got a lash extension service and less than 24 hours 75% of my lashes fell out. I didn't wash them or put oil products or water and I even slept with a lash protecting eye mask. I went for a refund and they said that they can't. I also signed up for the membership since Ive been wanting a regular place to go to. I tried to cancel that and they said it would still charge me 70$ for the first month even thought that 70$ isn't going to anything. In the end they did make sure I didn't get charged for the first month since they couldn't give me a refund. 3 days later all my lashes are now gone. I would recommend this place for lash extensions I don't know about the other services though. read more

I cannot NOT recommend this membership enough. You do not get what is promised in their membership and it is very difficult to cancel. The only reason I am leaving a 1 star is it won't allow you to share without it! read more

Business fails to terminate memberships properly. Cancelled in 2020 continued to charge into 2022.

Horrible experience!! Definitely would NOT recommend. It was my first time and bad communication from beginning to end. The owner is not helpful. They are NOT helpful in helping you understand what services are offered, pricing, just nothing went well. Left confused and frustrated, EXTREMELY!!! WOULD DEFINITELY NOT RECOMMEND. Save your time, energy, and the frustration because no one there knows what's going on so it is impossible for them to educate or communicate well. Ten thumbs down read more

Got a lash lift, pleased with the outcome. The stylist and staff are great and welcoming!

I needed my eyelashes done and came in to Amazing Lash Studio Waco. It was such an easy process and the workers told me everything I needed to know about the eyelash extensions. From the before and after care which was good to know because I had no idea. I wand she's amazing! I've had them on for over 2 and a half weeks and only one lash came out in that period of time which is really good for eyelash extensions. I'm super happy with my results. read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

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Hi Claire, I'm hoping to resolve the discrepancy soon. I've reached out a few times about my concern for a refund regarding the charges that were on my account which was supposed to be suspended. First time, I sent out an email and didn't receive a response back. Second time, I spoke with the front desk supervisor and said she would reach out to the manager and get back to me but I received no response again. Third time, I called and the front desk reiterated the no refund policy. Looking forward to any response. Take care! read more

I had a terrible experience at Amazing Lash Waco. I purchased a Groupon, that was redeemable for one full set and one fill. I had wanted to get a natural set of lashes done for a vacation I was going on. I had never gotten eyelash extensions before and I was very excited but apparently naive. When I got to Amazing Lash, the front desk suggested that I sign up for their membership program and that I would get discounted fills when I come back in. They also mentioned that I could cancel anytime. This sounds like a good idea, but DON'T do it !!!!! Then I sat waiting around for about 30 minutes because my technician was "running late". Upon arrival, she looked like she just rolled out of bed and was very unprofessional. Then I sat there for a little longer than 2 hours and was getting very antsy. When I looked in the mirror it was not what I asked for at all. They were extremely long and extremely sparse. When I got back to my house I tried to comb through it with the spooly they gave me, to see if maybe I just needed to comb them, and chunks started falling out. I went back the next day to get them removed and even the lady that removed them said they weren't glued on correctly and they melted right off when they should have had to soak for at least an hour. I tried to get my money back through Groupon and they were no help. I then went to Amazing Lash to see if they would reimburse me and the best they said they could do was to charge me again for a full set but just at a discounted price. No thanks... I canceled my membership right away and was hoping to not have to deal with this anymore, and just take the loss. And then they said they still had to charge me an additional $60, even after I canceled because that's just how the membership works, and they told me that when I signed up. They never said anything when I signed up! I will never go back here!!!! read more

Had an awful experience with the lashes. This was my very first time doing this and i decidied to go with the more pricey place (here) because they say "you pay for what you get"..... well i wholeheartedly disagree when it comes to this place. Not only was it roughly $150 for some lashes that had absolutely NO volume to begin with, but most of them were already fallen off by the next morning very very unhappy with this especially because of how much money i spent on this!! Oh and the photos were taken the minute i got home so this was what i was left with from the beginning. read more

Amazing Lash Studio - Lashes - Eyelash Service Near Me - Waco, Texas

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Came in on two occasions: as a first timer and with the Black Friday Promotion. On both occasions, I did not have to sign up for their monthly membership that has to be fulfilled for a year. While the staff is friendly, the experience was inconsistent and not something I would recommend. First: On the first visit, the music was extremely loud and even my eye lash specialist told me that she did not like the playlist. It was uncomfortable to have to listen to throughout my entire session. I had to lay down for over an hour to music no one seemed to enjoy. On the second visit, a different eye lash specialist told me that she did, in fact, have control over the music and can adjust the music's volume to my liking -- this made for a more positive and enjoyable experience. Perhaps this can be an option that all staff can be on the same page? Second: If you do not like year long commitments where each month you are charged every month to maintain your lashes, then this is NOT for you. $79.99 to the business and then don't forget to tip your specialist. Third: between the two options of Natural and Gorgeous - there's an option for all comfort levels. Fourth: fast call back time to make reservations. Personally, I like hybrid volume options and that enters a more expensive tier. Overall, I am not a fan of monthly memberships for beauty upkeep. I rather pay my specialist directly than pay the overhead to the business. read more

Service was wonderful and just what I needed to pamper myself. I get SO. MANY. compliments on my lashes daily. Additionally, the receptionist was so sweet and friendly. I think her name was Samantha. I would love to talk to her again. What an amazing gal. Xoxo. read more

I was recently a model for the new featherweight lashes they will be offering. WOW! They live up to their name! I can hardly feel anything on my lashes on top of the most important thing: they look fabulous! I'll be back for a refill! read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

I had the worst experience EVER. The Ladies are sweet, but thats not enough when you are paying for a service with NO results at all. I went in for and eyelash lift 3 times. After paying and tipping I walked out with strait as a board lashes the last 2 visits. The first time they were curled so tight they bent backwards. I looked like i had no lashes. My $5 dollar eyelash curler makes my lashes look like i have extensions. The expensive service i paid for left me looking like my lashes were gone. The owner did not compensate me for anything (time, tips, money) after I gave them 3 tries. Bad business. read more

Received a call back from the receptionist yesterday stating that when the manager called me back which she never did.. that I should try telling her I would remove my negative review and she would be more inclined to give me a refund... This place is terrible... it's been 4 days since my "full set" and as you can see by the picture I have zero lashes left.. $120 down the drain don't waste your money here. read more

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AMAZING SERVICE!!!!!!! i've been to plenty of other lash studios in the area and have even had to travel to find a good lash spot. and no one has compared to the cleanliness / customer service / overall experience that i had at amazing lash Waco!!! HIGHLY RECOMMEND. read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

If I could do zero stars I would, sorry but they are absolutely terrible! I had an apt for 11:15, I received a conformation text and everything. I showed up at 11:10 and the lady tells me someone took my spot and I have to wait until 12!!!! When I finally get in I show the lady an exact picture of what I wanted (my lash lady is in Dallas so I showed her that work) but basically a FULL VOLUME and she gave me this... I was highly disappointed I spent all that money for crappy lashes. Never again will I go here. read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

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2nd attempt to get what I paid for. I had my lashes done on Tuesday (for free) because they done such a bad job b4 and was giving a free cup n $20 off if I would leave a good review. I need to throw them back their product n coupon. SMH.After 2days my lashes were 80% gone and 100% in 3.I called the office and spoke to the dark hair heavy set girl ( she refused to give me her name)and she suggested that I bring my own glue that I mentioned having if I felt it would be better,so I did. My appt was Thur at 6.I get there @5:45 and the same girl said they canceled my appt. I asked her way I didn't get a call and she said she did. No unknown calls in my log i showed her my log. I told her anyone could do it. They were empty so I couldn't understand why I couldn't hav my appt.She asked me to reschedule I said no and that I wanted a refund of my $175.00 because they charged me twice even when I wasn't satisfied with the service on 3 occasions. So after asking to speak to the Manager who was on the phone n she refused she called the police. I waited outside for the police so I could explain how polite and reasonable I was when dealing with her n 2 be able 2 show my lashes and Express why I was upset.becas i was sure she would hav her own story if I left. I left there with the lashes or lack of (pictured below) no refund and a trespassing note from the police not even a reason for WHY she canceled. I asked 4 times. After speaking to the police and they found out who I was. They suggested I take them to small claim court. I will, n not because of the $ but more to make sure this place doesn't cheat other people out their $. They allow people to bring their own glue and lashes. I know this because she asked me if I was the appt with my own lashes and glue or just glue. SMH.Dont be cheated out of your $ by going here. They have no clue on what it takes to give you what u paid 4. I bet this place will be closed in 2mths or should be. Dont get rob. And the membership will c igg arge you if your happy or not. Read the other reviews. I'm not alone. I wish they were there b4 I gotten my $ taking... read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

This place is amazing. I went in for the first time a few months ago and was more than happy with the results. Everyone was extremely friendly!! My lash extensions lasted about 3 weeks. Would definitely recommend to anyone looking for a local salon. read more

I have my lashes done at Amazing Lash in Waco by Liz. She is professional, meticulous and does an excellent job! My lashes always look full and beautiful! Ask for Liz, she's great!!! read more

Thank You Guys For My Amazing Lashes I Love Them I Would Definitely Come Back Again! This Is A Highly Recommended Place! read more

Amazing Lash Studio - Eyelash Service Near Me - Waco, Texas

was on a trip && needed a refill ASAP , got recommended to this location && let me tell you I love it !! Veronica made me feel so comfortable && to mention my lashes came out gorgeous I couldn't have had a better experience ladies !! read more

IF I could give them zero or negative stars I WOULD!! THIS IS WACO LOCATION!! This is a awful business. I cancelled my contract towards beginning of year due to the lash tech glued my eye together then proceeded to rip them apart with her fingers. The glue made my eye so red and i told the girl (brittany) that i had this issue and would never be back. Its been at least 4 months and now they are charging me when I told them I am never coming back. It shows my account was terminated but yet they said they are charging me for 3 more months. This is theft and fraud. They also told me that the girl no longer works there that cancelled my contract. The manager is a complete B*&^% will not return phone calls nor do what is right. She just screws people over and does not care. SHE IS JUST MONEY HUNGRY AND DOES NOT DO WHAT IS RIGHT!! I have also reported this business to BBB as well. Read the reviews people this is a scam company and the manager sucks big time. Waco is not the place to go ever!!!!!! They act like oh well your lases were glued together and yet still make you pay for services or say going to call cops on you. When you cancel and the front desk girl says its cancelled then you still get charged they will not refund you. Its not my fault she didnt give a sheet to sign which apparently is protocol...wonder why she was fired but yet no one takes responsibility for it. THIS MANAGER IS THE WORST ESPECIALLY WHEN THEIR TECHS TALK ABOUT HER TO CUSTOMERS. JUST ASK JESSICA ABOUT IT AND VERONICA. THEY CANT KEEP STYLISTS. read more

Compared to my last review for this company, today I had the chance to go back for another session. I really appreciated how I received a feedback and how quickly they responded to solve my issue. Today I was able to meet the Manager who showed concern per my last visit. This session was a lot longer, as it's suppose to and the results ARE fabulous! I really like them and I even FEEL the difference! Now these lashes are ready to be shown!! read more

Amazing Lash Studio in Waco, TX charged my credit card for services during COVID 19 closing. Did not answer phone calls when I called in March to cancel. When I finally did talk to a person they said they were freezing all accounts until they were allowed to reopen. They refused to cancel my account. I have 2 draft payments from March and April of $59.99 plus tax they are refusing to refund. They will only offer credits or to curl you natural lashes in return. They also refused to give out their corporate information. read more

this place is a total scam, avoid it if you can. i got charged for an appointment i did not make and i brought up the bill twice and was told that it was going to get "looked into". then when i actually made an appointment for a refill, i paid $70 for a job that was not worth $70. it looks like i left with less lashes than i had when i came in for the appointment. so disappointed. read more

HORRIBLE If I could leave 0 stars I would. I used to get Eyelash Extensions frequently & then I took a break. I decided to get my lashes done for an important weekend and saw this studio opened in Waco. YEAH DO NOT GO. The lash artist completely dismissed the idea of "natural & wispy" and went with "thick, dramatic, clumpy & wispy". As soon as she began on my right eye I immediately felt discomfort and burning sensation on my eyelid. When I got home I have a black glue mark on my eyelid, she couldn't wipe it off immediately? Second, she spent 3/4 of the time on my right eye and 1/4 on my left making them extremely disproportionate. Might I add that I got a Classic Set and this took over 2.5 hours, my poor ride was waiting in the car after I said it'd be 1.5 hours (which was how long it took me when I used to get them done back home). Sucks to have money go straight down the toilet, have uncomfortable eyelashes that I want to just remove, and go into my big weekend dissatisfied with what I was really looking forward to. There is many other great individual lash artists in Waco that I'd check out. read more

I have been getting my lashes done for almost two years now and this is by far the worst experience I have ever had. I made an appointment for a mink refill at 4:30 and my lash tech, Desiree was finished with my refill at exactly 5:02. From the many times I have gotten my lashes done, even if it was a refill, refills usually last at LEAST an hour in order for it to be considered a proper refill. I was charged $79.99 for a refill yet came out of my appointment with almost the same exact lashes - it's like I never got them done in the first place. To top it all off, Desiree was not wearing a mask at all nor gloves during my appointment. Considering the fact that Texas has a high amount of COVID-19 cases, as well as the fact that when applying lash extensions, the client and the lash tech are in very close proximity, I would expect that any professional would be following state mandates by doing something as simple as wearing a mask and gloves. Not only was Desiree not wearing a mask, but she also adjusted my mask to where my nose was completely exposed. Overall, I'm surprised that this place is not shut down. It's very obvious that they have no regard to their clients' health and safety. I have never felt more unsafe and uncomfortable when getting my lashes done, and I recommend to anyone reading this review to not go to this place. read more