If I could give this place a -1000 star review I would!! Absolutely the WORST terrible customer service from the owner Asian lady... especially to a loyal client that was a membership member and a every two week paying client for a year!!! I simply asked to skip a week to go on vacation, instead she tried to make me come in early only after a week getting my lashes done to pay again before going on vacation. I ended up deciding to cancel the appointment by using their email confirmation system. Instead, I get a call and text message the day the appointment was supposed to be, which I already had canceled two-three days earlier via their email confirmation system, telling me she did not receive my cancellation notice because some how they do not received the responses from their email confirmation system and to only cancel by text or call. How in the 21st century do you not get responses from a email confirmation system your company uses??? They must live in the dark ages still, total BS!!!! Then she tried to charge me a cancellation fee because of this. I refused, she then made me pay $99.99 deposit on Christmas Day for my lash fill appointment the next weekend, which I said I would just pay in full when I come next. I also have text message proof of this whole conversation and transaction. When I went in that day for my lash refill, she again said it was not a deposit but a cancellation fee and tried to make me pay full price for the lashes. I again refused, and said with my $99.99 deposit that I had to pay on Christmas Day and with what I owed left and tip for Kate (who is a absolutely wonderful person that actually did my lashes) was $79. She eventually took it after arguing with me over the phone and after hanging up on me. I told her that at that exact moment I was never coming back and to close my account. I also said she did not have any more authorization to use my credit card again after that day. And now here we are and it is February and I am still getting charged for a membership that I canceled and are not receiving service for. I am contacting corporate for Amazing Lash and reporting this woman and her business. She will also not return my phone calls either. So I had to cancel my debit card to get her from stop charging it and report fraud to my credit union about this place to get my money back, which I should have never been charged for in the first place. So anyone looking for getting lashes put on, think twice about this place and find a place that is more reputable and won't steal your hard earned money. read more

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They were supposed to get back to me about the credits I had and never did. When I made an appointment they were like oh great you can use your credits. I had my appt and then wanted me to pay full price because my credits expired but nobody told me they expire so I just paid for a membership that I didn't get a chance to use because I wasn't here. They said they'd look into it and be able to refund me but never contacted me again and would put me on hold when I called them would hang up. read more

I have been to this place multiple times because it was 10minutes from my house. I really loved Zuri the tech but she left soon after I started with them. I didnt like the techs that did my extensions after she left. One of them had her phone on vibrate and I would feel it everytime she goes on messaging spree. She was on her phone most of the time not realizing I was awake even w/ my eyes closed. No respect for clients that spend all that money to get a service they deserve. Soon after they started increasing their monthly subscription $20 more a month from 119 to $149 without any prior notification. Very sketchy place. I would give this place zero stars if I can. You can find better places out there. I am glad I have stopped going there months ago. 6 months later, I saw a charge on my account without any warning that they were going to charge me for the monthly subscription ( which I regret not cancelling it sooner) They have been billing me for 2 months now and I have reached out to their "manager" Olivia and said she was going to take care of it. I have filed multiple disputes with my bank regarding these transactions. They dont care about their clients. Have sent them multiple emails and left multiple voicemails but no one has reached out to me. I dont see why they cant because I am for sure theyre not that busy, with this kind of customer service I can tell their days are numbered. Save your self the trouble I am in right now. Dont come to this place!!!!!!! read more

DO NOT GO HERE! Had lashes tinted. Ink on eyelids and clumped on the lashes looking like I have sketchy eyeliner that you've slept in for 2 days. Couldn't take payments. Had to call the owner and wanted credit card called out to someone on the phone. Sketchy!! Would not do it-paid in cash. Zahara acted like she didn't know what to do with cash. The whole experience was just ratchet!! Will NEVER go back! It's going to take 6 weeks for this black ink to wear off on the eyelids and corners of my eyes. Thank goodness I work from home! read more

Up charged! I have used amazing lash in Boca for 6 years going faithfully every two weeks , moved to Habor Village. I asked the price up front. Owner charged more to my credit card by $50.00 and was not pleasant I had state I was not to happy with the up charge , she stated the tech did more (without my knowledge) . I did not make much of a stink. I believe it will hurt more in the long haul. Lashes were just Ok not worth the price good. Tech gave me her card to use her privately and was soliciting me the whole time and complaining about the owner. I refuse to ever use Amazing lash again in any county. Please look at the reviews prior. I still make sure over girls lunches everyone knows to this day not to use amazing lashes. read more

BUYER BEWARE!!! Do not purchase the monthly plan. Owner Olivia will not provide responses to multiple phone calls, messages, emails. She is a poor business owner and does not retain good technicians to maintain a quality service. She's been advised to cancel my membership yet continues the recurring charges. i Am proceeding with my bank as fraud on my account. She has also been asked multiple times to provide receipt for appointments which have never been received. Her husband is a wealthy cosmetic surgeon. This business is a joke to her. DO NOT WASTE YIUR TIME MONEY OR ENERGY ON THIS WOMAN. Her other location has already failed. It's just a matter of time until this one closes with her continued poor business practices. read more

Receptionist and text very rude. Didn't know what they were doing. Didn't know how to work. The cash register told me 10 Lashes a day would fall out. I was trying to buy an item they couldn't sell it to me and when I talked to the owner, she was very rude. Let her know how the text were talking about where she lived and her yacht and children. She became very angry, talking to me in a threatening manner and accusing me of threatening her so rude to me. She had me in tears. They tried to keep taking my money out of my account, I had to call the bank and hopefully it's straight. They were so rude to me that I have to contact Better Business Bureau. She, the owner threatened to call the police just because complaint respectfully very rude boss. Very rude text don't go to this place. there is no way to get in touch with a supervisor or a boss, and when they finally put me through, she act like she was being very dishonest, as well as very rude and not wanting to fix the situation in a professional manner took my money out of the bank after I let them know I was not coming back. read more

I have had my lashes for approximately 8 years. I was in town for a few weeks and needed a refill, so I went to amazing lash. The tech was pleasant, the lashes were a refill nothing to write home about as amazing lash does not have good lash the kind you see in the magazines I was aware and understood. When I looked at my credit card the owner over charged me, was unpleasant even hanging up on me. 180.00 for a refill. I know why they are not busy. I would not recommend going. Google reviews are high it looks like they pay for reviews read more

I was traveling for work and visited this studio. The staff was so friendly and my lash tech went above and beyond to fix my lashes. I highly recommend! read more

The owner of this company is rude, has absolutely NO customer service manners, and the way she talks to customers is just ugly. DO NOT GO HERE. No issues will EVER be resolved. The owner is MONEY HUNGRY & will not ensure her clients are happy. When I scheduled, I scheduled with a regular lash stylist, they called back and had to change my appointment because they fired the first girl. When it came time to pay it was wayyy more money than I was told over the phone by the owner of the company. I told the owner I was not told that it would be more money and I was really unhappy with the non communication. She failed to help or make that issue correct. I paid $205 for a full set. But within 4 days (after the first wash), hadn't got them wet the first 72 hours, more than half my lashes fell out. The lash stylist failed to mention that my lashes were previously damaged and lashes wouldn't hold onto short lashes. This is something a MASTER lash tech should tell you before doing your lashes. I paid more here than I would anywhere else for my lashes to fall off. By day 5, I've had less lashes than I ever had even at 4-5 weeks!!! So when I went back and got them filled 5 days after a full set, they wanted to charge me $79. The people working there are nice and sincere. But the owner is horrible and absolutely money hungry. I refused to pay that and the lash tech told me she didn't blame me. I will not be returning due to the owner and the way she fails to make things right to make the customer happy. I added pictures of the morning after my first wash- 11 lashes came right off in 1 brush on my right eye. The day before I had 6 come off the right eye. Now- this morning after going back and spending more money and time- I had 15 lashes fall off the left eye in less than 24 hours!!! I called the owner on 07/09 at 9am, and told her the situation and she said "you are the one that left the one star review?" And I said yes ma'am I did. She hung up on me. Then I call her back, and she said she doesn't know why my lashes are falling out and I asked her for a refund and she said "a refund is not happening", I said "okay, what are you going to do to fix this? I at least should get refunded what I had to pay for coming back a second time, I will remove the bad review once things are made right". In between me talking, she kept raising her voice at me, proceeding to hang up on me 6 times because I was trying to talk. Yes, I raised my voice because she would not let me speak. After an hour back and forth- she offered to refund the $50 I paid the second time, and refill them for a 3rd time for free. Now, she's going back on her word and will only refund me if I take the review down. Demanding me to take the review down if I want a $50 refund. If you look at previous reviews, I'm not the only one. I told her as soon as I get the refund I will be happy to. The owner of this company is backwards and plays games. I added a picture of the first time my lashes fell out, a screenshot of the owner texting me, and this morning when 15 lashes fell out. read more

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I love coming here they always making you feel like family and never have you leaving upset. I love seeing eliany she is super sweet. I will always highly recommend her to anyone who asks. read more

Amazing Lashes lives up to its name! Amazingly professional and helpful this salon is the best. My lashes have never looked so good! Highly recommend the monthly membership. read more

The actual experience was a good experience... until I saw the charge on my debit card. Let me say, I am pleased with my lashes and I do not fault Eliany for her service. HOWEVER, the day I got my lashes, they had a sign in front that was a $69.99 special (I was expecting $79.99 for my first service, so, great). When I checked out, the owner restated the $69.99 special. I tipped Eliany in cash, so I was expecting to be charged $69.99. I was charged a $30 upcharge because Eliany is apparently a Master Stylist. Good on her, but nowhere on any of the signs posted in the salon state WHO the master styist is, even though they apparently only have one on staff. The confirmation email I received does state, "We would like to inform you that if your appointment has been booked with a Master Stylist, there is a master stylist fee of $30 for full set $20 refill non members. Members $10 a refill $20 full set. If you have not booked with a Master Stylist, please disregard." In the appointment details, it only says that date and time with Eliany, NOT Eliany our Master Stylist. So - I give the service by Eliany 5 stars, but the company's cloudy pricing policies get one star. This was my first experience with any eyelash extensions, so I don't have a comparison for service or product. I do have plenty of experience with salons of many kinds (hair, nails, spas) and all give you the true price up front. read more