This company in general never answers the phone. I have tried to call over and over to fix an appointment issue, and they never called me back. read more

These people charged me $99 for a new application of lashes when I do not even live in this state . I scheduled the appointment the night before from my phone. I live in California and this place is in Arizona. I went to my appointment in California and when I got there. The lash studio did not have me scheduled. While still in the lash studio, I called this place and told them I had made the appointment in the wrong state. I ask to speak to the manager she was not there. I was told the manager would call the next day but she never called . The salon charge my card $99 dollars for lashes I never got. I tried to call them multiple times and no call back..To my knowledge they were only to charge 40% of the lash cost of $99. I am a senior and will be filing a report with the BBB. The is illegal what this company is doing to people. Where is your ethics AmazingLash studio? read more

Absolutely love getting my lashes done here and would not go anywhere else! I love how Courtney pays attention to detail and the vibe she gives! From my very first visit, I felt super comfortable, listened to, and re-energized. I always look forward to my appointments and getting to feel beautiful again! read more

As a long time customer of the Ocotillo salon, I've seen several stylists over the years... Highly recommend Nina, she is friendly, quick and consistently does a great job! Always happy with the results, she is efficient and her lash applications lasts a long time! Happy to read in other reviews that Bella is no longer a manager there... She was VERY loud, rude and always argued with me about the amount being charged - she had no business being in a customer facing role. read more

Initially, I got my lashes done by an employee whom I scheduled a second time for my first re-fill. I wasn't supposed to know this, but I was told they were fired along with some other gossip which is extremely unprofessional. Want to know what's also unprofessional? Being ignored after politely declining the pushy membership sales and still continuing the pitch anyway. Only to then get defensive when I declined after that. Enough. No means no. Want to know the third thing that's unprofessional? Being scolded, condescended, and hung up on when calling to cancel an appointment (and even trying to reschedule) due to illness. They quite literally care more about money than their customers well being and health, and their staff. I am so uncomfortable with the idea of ever doing business with them again. Considering the negative track record Bella has based on the other reviews, Amazing Lash Studio and Bella, do better. read more

Hi, Juan C. My name is Kyla not "Kayla." I'm sure you trained your gals to say that the lashes will depend on your own natural lash line, but they don't say that. Also, to bring to your attention my first appointment I was never late to, I was actually sitting in the front waiting for the girl to do my lashes, the second rodeo I was about 6 min late to but no later than that. I had to leave your store for an hour to kill time before my SECOND appointment to get the lashes I already paid 200$ for so they can have more volume. Shouldn't have had to come back a second time. But thank you so much for your false accusations about the times I have come in, your reply wasn't very apologetic and I will not be taking your offer because I will not be coming back into your shop again. read more

Amazing Lash Studio - Couldn't tell if this was an apology or what? - Eyelash Service Near Me - Chandler, Arizona

I've been getting my lashes done at this location consistently since 2018. I wouldn't trust anywhere else with my lashes. Courtney does an amazing job lashing because she is gentle and pays attention to the details. I've never left a fill with any uncomfortable lashes and they always look great and last me 2-3 weeks. read more

Not so amazing for me. There's one really good technician here, Micaela. If I had only gone to her, my review would be 5 stars. When our schedules didn't line up, I've seen other tech's who didn't do a good job because their lashes didn't last long. What's worse is that anytime I complained, they told me that my eyelashes were going through a shedding process and that's why the extensions weren't lasting. I realize that shedding is an actual thing but it only happened when I saw subpar lash technicians. I've been going to a new place for 7 months now and shedding hasn't been an issue once. The final straw was on my last visit I walked in and there were about 5 employees around the desk talking, no one greeted me, they just looked annoyed that I was interrupting them by saying I was there for an appointment. When I was getting my lashes filled, the technician mentioned she could see damage to my lashes. I explained that I opened my BBQ grill and a large flame came out and singed my lashes but I had already had one appointment since then so I thought it had been repaired. She went on and on about how I fused my lashes together and criticized me for not taking better care of them. It was as if she enjoyed listening to herself speak because she didn't stop. I felt uncomfortable both by her and the unwelcoming I received when I came in so I decided I never wanted to come back. Eyelashes are too expensive to be served with a side of snark. Upon terminating the membership, they give you a form to fill out which asks if there were any issues. I said no because really, I didn't want to waste my time by writing this out. For what? How does that benefit me? Especially when my prior complaints had been turned around to put the blame on me. No thanks. I'd rather take it to Yelp to help others decide where to spend their hard earned cash. read more

Terrible service. I paid 170$ for this... It is like half done. There was also gel left on my eyelid and I couldn't get it off. I said I wasn't satisfied with my service and they told me that the person who did is only one week new. If I come again and select an experienced person, i will have a completely "new" experience. OK. i didn't pay $195 so someone can test the skill on me. This is so unbelievable. read more

Amazing Lash Studio - Eyelash Service Near Me - Chandler, Arizona

Jazmyne is super sweet & kind. She is very professional & takes her time to listen to what you're looking for & answer your questions/needs. She's most def a PRO & is very good at what she does. I got the 6D sexy (cat-eye) She made my experience very pleasant & enjoyable. She's also very fast & efficient. Just a heads up, the prices aren't cheap but her work is quality. My eyes aren't irritated, red, or heavy feeling. Thank you again Jazmyne! :) read more

Amazing Lash Studio - Lash type: "6D Sexy" (Cat-eye) - Eyelash Service Near Me - Chandler, Arizona

I came here in Feb before a romantic trip to Seattle with my boyfriend. My lashes looked bad and were a huge disappointment. They were sparse and going every which way. I wish I remembered the techs name that did them, she was very rude. Before I even left I kindly told them how disappointed I was and I was told I'd have a credit for another appointment with a higher level tech. When I called to redeem that session, the woman who answered the phone was short and condescending, like I was silly and making things up for wanting to redeem my session. They conveniently had no record or notes of what happened. Long story short, this is a very expensive service to be treated unprofessionally and not get even remotely decent results. Save your money and go elsewhere. There are lots to choose from. read more

Amazing Lash Studio - You can see where the gaps are!! Lol. - Eyelash Service Near Me - Chandler, Arizona

First and foremost let me start by saying that I have had my lashes done for years by a friend. She is licensed and runs a home business, so even though she is a friend, she is a professional. When my friend gives me a volume full set, the cost is $130 and it's takes around 2-2.5 hours. A volume fill is $65 and takes 1.5 hours. This is with 30% lash retention. My friend was out of town and I needed an emergency volume fill. Amazing Lash Studio advertises a first time full set for $60. If you join their club you get $60 a month when it's usually $80. The gal gave me a "volume fill" that took less than 45minutes. None of my inner corner lashes or outer corner lashes got filled. She either rushed it or they don't teach their techs the correct volume lashing fill techniques. I am less than a week in, and I already need another fill. My lashes look like Charlie Brown's Christmas tree. The glue is white and you can see it. The lashes themselves are pre-made clusters, and feel very plasticky. And no, I am not going through a lash cycle. Had she filled me even 80% of the way, they'd look a lot better. I traditionally have great retention, and one week in I'm already extremely dissatisfied. With that said, when I went to pay, they charged me the full $80. So it's $60 for a full set, but $80 for a fill? Hmmmmmm..... Ladies. Spare yourself the song and dance of a "membership" and products that won't do anything for the shabby work. Find a salon or independent esti with experience and check their work on IG. You might pay a little more (or even less depending on your area) and it'll be worth it. I promise. Photo below is day 6 after a VOLUME FILL. read more

Amazing Lash Studio - Eyelash Service Near Me - Chandler, Arizona

I would never go here. If you want to waste your money and loose your lashes then go ahead. My lashes were so bad that when I lost some there were two to three of my natural lashes that she attached it to. They were clumped together. I do lashes and have never done one eye all at once. This is to avoid others sticking to the extensions you just placed. The manager didn't care to correct the mistake when I went in. The lash artist I got couldn't do the fill because they were so badly done initially. So now I have to find someplace to go to fix them. I would not recommend Amazing lash studio! They don't care about your lashes. If this happened to one of my clients I would fix it and not charge them again! They wanted me to pay for the removal and new set! Not good customer service so if I could give no stars I would therefore they get one star! Sorry not sorry ! read more

Amazing Lash Studio - One extension with two natural lashes attached that I now lost - Eyelash Service Near Me - Chandler, Arizona

Love coming here. My regular is Courtney. She is the best. Live working with her. She takes time to listen to me and get my lashes done just the way I want. I won't go to anyone else other than her. read more

I've been coming here for awhile now because Jazmine does such an amazing job. She very thorough, and a sweetheart. I'm so glad I found her. read more

Amazing Lash Studio - 6d, 14 length - Eyelash Service Near Me - Chandler, Arizona

I enjoyed my stylist "Karla". She was AMAZING! My lashes are light weight natural and sexy. Karla is a very sweet, warm, lovely lady. She feels like a bestie! Lovely conversation e/out talking too much. Just the right balance. She really did a good job on my lashes! I highly recommend her! This pic does no justice to how fantastic my lashes are in person! Thanks Karla! read more

Amazing Lash Studio - Eyelash Service Near Me - Chandler, Arizona

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I love Amazing Lash Studio. I went for my first full set of lashes and had an amazing experience. I love Emily! She's the best and such a sweetheart. She explained everything to me and made me feel comfortable. My lashes came out so great! The girl up front was awesome as well. Very sweet and answered any questions I had. I Love this place and will be coming back. I definitely recommend this place. read more

Finally had a tech that I really loved and did an awesome job and advised me to come in every three weeks instead of two which I agreed because her lashes stayed on for that long. Received a phone call a week prior to my appointment that my tech is no longer with us and I need to call so I can reschedule for that same day. I called back and told them that I will keep my appointment. Received a text 4 days prior to my appointment to confirm and I responded, received an email to confirm and I've responded. The morning of my appt received a text reminding me of my appointment. Came in and was told that I'm not on the books today and they can reschedule me. I asked how is that when I called to confirm respond to email and text and got a reminder that morning! I have been coming in every two weeks (three weeks the last month or so) for over a year. I pay $119 a month plus $25 for every service plus I tip my tech well. I drive all the way from Gold Canyon to come here when there's probably plenty of lash studios that can do my lashes but I am a pretty loyal person. Needless to say I am going to cancel my membership and will not deal with Amazing Lashes ever again. read more

!!!!!DO NOT GO HERE!!!!! I went here just wanting my lashes done before I went to an event I had and the membership was pushed and pushed on me over and over after I said no several times. I got my lashes done and immediately had lots of fall out to the point where one eye was completely and noticeably different than the other. even though I washed my lashes twice a day with amazing lash studios cleanser and did everything they told me to do. they did offer me a complimentary service that I came in for 2 or 3 separate times in hopes it would be done right this time. the last time I came in was a week ago and ALL OF MY LASHES have fallen off. They will not let me out of my membership or offer me a refund. All they can offer me is a discounted service. It's so frustrating because I don't feel I should pay $175 for a service that was never done right. I am a student at an esthetician school and I had my teacher look at my lashes and she said they were some of the worst she's seen. do not sign up for their membership Or get any services from them. read more

Bella is a liability. Plain and simple. I was shocked and super skeptical when I saw how many (ahem) fake profiles on Google Reviews that gave her such kudos. Can't be! Here we are on Yelp, and I see where the "real" reviews are. I walk in for my first appointment at 6pm, and I see a messy-haired deathly-ill-sounding person behind the counter listening to a complaining customer on speakerphone. I already feel it's gonna be a sh*tshow. One client had just come out and standing in line to pay. She yells from behind the computer to the lady, "ARE YOU DONE?!!!!!!" then becons her over to check out. As she's hacking and coughing all over me, she shoves a clipboard in my face and mumbles about signing somewhere. Then she quickly rushes me through lash choices, and says we need to remove them. I politely told her that whoever I talked with on the phone said I could work with the lashes I have on, because I have a bad back and can't be on a table for more than an hour; and she said I'd be out by 7:20-7:30pm. Bella eyeballs my lashes and said, "No, we are gonna need to start over. Who knows what junk is on there". I said, "well I went to a licensed esthetician for the last 2 years, and...." -- she cuts me off-- and says sarcastically, "That's nice". I asked how long I would be on the table, and she said it would take 2.5 hours! I politely told her that I can't lay down that long and it wasn't what I was told on the phone. She was so completely condescending that I asked her why she's being so snarky. She stops what she's doing and said, "Snarky, HOW?! I'm answering your questions aren't I?" That's when I grabbed my purse; completely and utterly shocked at how she was getting away with this treatment! I see now I'm not alone, and that these are the real reviews. Not Google. I called the Chandler Mall branch later that night. COMPLETELY PROFFESIONAL. At the very least, give her the week off to get better, then send her through Etiquette School and Customer Service Training two more times. read more

100% recommend Amazing Lash Ocotillo. My stylist is Aundrea . I stopped lashes in Alaska due to a sudden allergic reaction to them. A friend recommended using Amazing lash and requesting sensitive glue. It Worked!! Apparently sensitive glue can be a pain to work with , however the staff at Amazing Lash is so accommodating and kind, you would never know if a requested product was a pain for them! Give them a try, you won't be disappointed ! read more

Horrible customer services and the Director Belle she cannot be trusted. All lies and doesn't care about her clients as well as the customer service for her store. I had a horrible experience today and today was the last straw. I will not be going back to this location. I set an appointment two weeks and advance. They called me at 830 am to tell me my Beautician called out sick. I live 30 mins away I was already heading to my appointment and I tried calling them back but no one answered because the phones where off. I drove all the way there thinking they can accommodate to me. Nope. Belle said I'll have a free service at my next appointment but they didn't have anything. and all other locations are booked and she'll pick the location where I can go to get a free service. I asked her to write that in writing she refused. She straight lied to my face!! She said that she made an appointment at the location that is convenient for me and I just called to verified and that studio told me that you cannot do that. Other studios do not have access to other studios. I am so upset and cannot believe how a year + customer is being treated. Update: I got harassed by the director who took the time to text me on her personal phone. I got banned from both of there locations and got my membership cancelled. read more

Aundrea is the best! When she does lashes you can't even tell she is doing them, she is so gentle. I have had my lashes done at several places, and never seen such Amazing results. read more

Amazing Lash Studio - Lashes by Aundrea. She's amazing!!! - Eyelash Service Near Me - Chandler, Arizona

I just for my eyelashes done by Karla and she did amazing! She gave me the fluffy, full volume lashes that I wanted. I can't stop looking at them! Shes very talented and professional. Thank you Karla! I look forward to seeing you again! Always so good seeing the receptionist ladies! They take such good care of me! Love love love my lash studio :) read more

Thanks so much to Sydney for taking her time with my lashes! Every 2 weeks I go to see her, and she does an amazing job without fail!!!! If your looking for A+++ service, Amazing Lash Studio is your place! Tell them Angee sent you! Thanks Sydney! read more

Leah is a pro! I was a little scared to get lash extensions but she's so gentle and careful, it was easy. Best of all, she made my eyes POP! I also like the products, especially the foaming lash cleanser. It really makes my eyelashes feel clean and fresh after I use it. read more

I get my lashes done by Master Stylist Kelly, she always does such a phenomenal job. My first experience was for my birthday trip and she was awesome. She talked me through the process and was very friendly and kind. I see her every 2 weeks and it's just like running into a girlfriend at the grocery store. She's awesome and gives a personal experience. She got my lashes almost exactly perfect to the reference photo I gave her, and has always done everything to give me the best services even if I run a couple minutes late. I highly recommend her and her services, she's a peach and her lash technique is amazing, I get compliments on the regular and asked who I see and I always say Kelly! read more

The name says it all! Amazing!! I waited a couple of weeks before making the plunge to get my lashes back on to see how the reopening of all these businesses will pan out. I have to say they have their health and safety protocols in place for both the employees and clients. The whole process was seamless; from checking in from the car, the screening protocols when I arrived, preparing for service, during and after service. Not once did I come in contact with another client from start to finish. I had my appointment with Kelly and I couldn't be happier with my new set of 3D lashes. She is amazing and patient. Thank you Kelly and Amazing Lash Chandler!! read more

I paid $90 for a lash lift which was not worth the money at all. My eyelashes look almost exactly the same. This was my first time getting any eyelash treatment and wasn't informed on anything that was happening. My eyelashes are very long and this "lift" just makes them look sad. I asked how long a lift would take and was told approximately 1-1.5 hours however I was in the room for maybe 40 minutes total. I don't know if it was a lack of experience dealing with long lashes or just rushing through. I can't express how unhappy I am with the results and how upset I am having wasted my hard earned money. Never again. read more

Amazing Lash Studio - Eyelash Service Near Me - Chandler, Arizona

I've been going to Amazing Lash for over 5 years (a Texas location and now Amazing Lash Ocotillo). This Ocotillo location is very clean and have health and safety protocols for customers and employees. The front desk staff is very helpful and friendly from the time you walk in the door! I've had good experiences with other lash techs in the past... but, Britni has been doing my lashes for quite awhile now and always does an amazing job! I highly recommend Britni if you want beautiful lashes, in less time than most and in a clean, relaxing atmosphere. Even 60+ yr old women need pretty lashes too! read more

Great place, girls there are super friendly!! A little pricier than where I normally go though :(

I've been going to this studio for a little under a year now and I don't know if I'm ever gonna go back to naked lashes. I get 13 mm D-curl lashes in the sexy style and I've gotten so many compliments about how good they look. Susanna was my very first stylist and made the process of sitting through my first set super comfortable and easy! I've also been seeing Aundrea for the past few fills and she is AWESOME! Not only is she sweet and easy to talk to, but she rocks at doing fills in a timely manner AND they stay for 3-4 weeks at a time. I haven't had any fall out or problems with them coming off without the natural shed of my regular lashes. I'm so excited for her to be a master stylist because she totally deserves it and I will definitely keep seeing her. Totally worth the 10 extra dollars for her quality read more

Amazing Lash Studio - Eyelash Service Near Me - Chandler, Arizona

Unfortunately, this was the worst lash experience I've ever had. I came for a full set of volume 3D lashes and they immediately tried to up-sell me to 6D. Well, maybe I should've listened because the "volume" set I got was an extremely light classic application at best. I thought they'd be ok but the more I looked at them, the more upset I was. There was nothing "volume" about them! I cried. To make it worse, the already sparse lashes began falling out within a couple days. By 1 week, I had literally two lashes on my right eye and a clump of five lashes in the middle of my left eye. I highly recommend asking to see photos of your stylist's work first but overall wouldn't recommend you waste your money here. The prices are outlandish for what was received and left me feeling hustled. read more

I really needed my eyelashes filled. I called and sent several texts to places and got no response. Amazing lash studio got me in and I saw Bekah. She did an amazing job. I'm very happy with the lash service and plan on having my eyelashes done again. read more

Terrible. My lashes fell out fast and my eyes swelled up because of the product which isn't good. I went and told them what happened to my eyes after one day. They told me they couldn't refund me. So I said I will never go here terrible place. Waste of money!!!! read more

Be very careful when signing up for their monthly fees...they will NOT issue any kind of refunds. It turns out I'm allergic to the lashes...I should have canceled right away but forgot...now with a medical excuse cannot get back my money. I can gift it or use it for another service...but no refunds will be given. I also don't remember the girl who signed me up telling me that...#horrible read more

I came in for the first time about two weeks ago, and got a full set of wispy, hybrid lashes. They used an oil remover to take off the few lashes I still had on, it immediately got into my eyes and started burning. It was extremely painful, and i was unable to open my eyes due to the overwhelming pain. The woman doing my lashes didn't apologize once nor did she warn me or tell me to close my eyes tighter before applying it. The lashes were shorter and thinner than I had asked for. My left eye was bloodshot and unable to focus for 2 days after my appointment. After talking to two other lash techs I was informed the oil based removers are extremely harsh and dangerous to use if used improperly. Turns out i got chemical burn in my left eye. I am typically not the type of person to write negative reviews or say anything but i was pushed to write this by family n friends in hopes of warning others. I never went in while it was red because i wanted to give the benefit of the doubt. But after finding out it was a chemical burn the other day i thought it was the right thing to do. I don't have pictures either due to the fact that i never intended on speaking up. read more

After using strips for years figured I would try This. Three visits I in five weeks, at Chandler, Tempe and then Scottsdale, locations as I'm picky about things such as this. Save your money and go to a pricier salon. The expression you get what you pay for rings true. If you're going to try here, DONT get on a membership as they don't have enough fills in a month to make it look good. In response to the response. You will see I not only tried one location, but three. Chandler location I was not happy with as yes I was a model but upon leaving still had to use strips as they were so sparse. I went into the Tempe location a week later, they split the 69.99 cost with me as my first refill had not hit yet, as I was going on vacation on for Christmas and was not going to walk around with half lashes. Upon returning from vacation I went into the Scottsdale location, as everything is better in Scottsdale. Used my 69.00 refill, and paid additional for hybrids to be placed in as well. They did a great at job but not even a month later I have ZERO lashes left. I baby anything I get done (nails, extensions, lashes) so it's NOT user error. Yes you may have 1100 positive reviews, but everyone I have talked to that now go elsewhere, says different. read more

An update for my prior review. After my experience, Ryan at the studio reached out and asked if I could come in so she could work her magic. As soon as I walked in I was greeted by Juan, the owner, who was apologetic and made sure I would leave that day happy. Ryan removed and replaced some lashes and was so gentle that I ended up snoring! My photographer sent sneak peeks over this weekend and my lashes look fabulous. I'm a little disappointed that it wasn't done right the first time but the studio definitely showed they cared and made sure I was happy. If I'm ever in town and need lashes, I'll be booking my appointment with Ryan. Thanks Ryan and Juan! read more

Amazing Lash Studio - Picture perfect lashes! - Eyelash Service Near Me - Chandler, Arizona

I go to Micaela who is a master stylist. She is quick and consistent. I am always happy with my lashes.