I moved here from California in 2018, leaving behind 2 very important people, my wonderful doctor and my hairdresser. It took me several years and trials but I found a great doctor..Hairdresser..that's a different story. I have been getting body perms for 50 years, I have had gtreat, fair, poor and in April I received worst body perm ever, beyond bad, nope, really I am worried that at 71 my hair will not recover..The irony is I stopped going to Parlor Aveda because of a pretty bad perm ( I didn't know what a bad perm was), until Katie..I explained in detail that I had waited for 18 months for another body per. because I had some breakage in the back of my head, not alot but I was resting my hair, and frankly, a tad nervous about getting another one but...Katie's exact words to me: I don't give bad perms ever...wrong..The entire appointment was weird. Like I said, years of perms, I know exactly what to expect. After putting all the rollers in place, she left and came back with solution..She said it only stays on for minutes..ummm, that's new, then before she started she showed me the directions and pointed out 5 minutes..odd, okay, maybe it's a new perm..then she applied the solution, it heated up quickly, not like the usual slow way, nope, it got hot, not unbearable, no, but my concern was this must be pretty strong..ummm After 5 minutes she rinsed and finished perm. As she's taking out curlers, how is it i asked? Great Katie said. I play by the rules, no washing hair for at least 5 days, my rule. I don't brush, I know how to care for my perms. I asked Katie, I have a lot of gray, when can I color and it's safe right? Of course, just do roots..Home I went, I noticed some balls of tangled hair in my sink, not too much, but my hair was just a tangled mess, even with leave in conditioner. I also noticed how different the curl was, kinky, very curly even though I made sure the proper rollers were used. No matter how i tried to style it, it just went back to kinky tight curls. I was not happy. I decided to wait it out and after 5 weeks I colored my hair..I am very careful and mindful of my ends. Another week and more hair loss, all in the back. Some places so short, we'll, the entire back of my head is short, jagged and flate, all different lengths. I didn't call or complain as it's been several months since perm and i am certain Katie would blame the hair color. I did some research , bad perms can break for several months after initial application. I could demand a refund or some hair care products to offset the money I spent. What i will never understand is why she chose that perm for me after I made very clear how fragile my hair is..I won't go back ever again, I am beyond disappointed. read more