My sweet boyfriend surprised me with my bucketlist activity of hot air balloon for the day of my birthday, it was a special experience but really could have gone a lot better if the company had a better set up and service. For the money we spent on our private experience, we did not get the experience we expected due to no fault of the weather or the balloon ride.
Overall the hot air ballon ride was stunning and serene, the weather was beautiful and we were up in the air in our private balloon (yes, thank you boyfriend! for spending extra for the lovely private experience). but our guide Mike was strange from the beginning and really could have been better catered to us more as it is a special experience for us and not like him who " flies every day" like it's just another day at the job.
Mike was a bit sarcastic and pointed from the beginning when he try to locate us from the 10+ group and about 5 cars away's distance over the sounds of fire blowing hot air and several balloons inflating. We saw that he was looking for us from the distance so we went over to check, he made comments already like "you guys don't seem so sure about what you are doing here" and proceeded to be short when he was telling us about when/how to get on the balloon (rushing safety instructions?) while all the chaos is happening with the simultaneous launch of 6 different balloons. it was an unnecessarily stressful start and we are just trying to have a special birthday evening doing something I have always wanted to do. I felt like we were pleasant and did nothing to have invited this sort of attitude right from the beginning, and it really dampen the experience for the rest of the ride as we were just trying to not cause any more irritation to Mike as he's the balloon pilot and my bf was a little nervous with the flight going up 2-3 thousand feet in the air.
Prior to landing, Mike had said be prepared to brace ourselves as we touch ground, which is understandable as we were 3 people in a basket attached to a hot air balloon floating in the air (and not on a disneyland ride as he had bitterly said several times, which was definitely not about us). We landed well on the uneven hill next to a hiking trail in Poway and everything was fine until when Mike and another guy started to deflate and collect the balloon while we are still inside the basket.
The balloon had already started to fall sideways in the air (with our basket still attached) and as we have no idea what happens next, we did what we were told and stayed in the basket against our better judgement that the balloon might drag and flip the basket over with us inside. We, again, tried to be respectful and asked Mike, who is now out of the basket trying to deflate the balloon, he said " no, don't get out of the basket" so we stayed in, and eventually was tipped over with the basket. The 2 of us fell forward and half way out of the basket into the ditch hitting his head on the flame blower, scraping his legs and me hitting my shoulders and landing in the scratchy sharp bushes covered in sticky plants and thorns. In retrospective, why would anyone think it was a good idea to stay in the basket when the balloon is pulling the basket forward on an sloped hill?
In shock and checking on each other, we managed to climb out of the now upside down basket from the side of the hill and got ourselves to the back of the truck that's supposed to bring us back with the balloon. There we missed the sunset that was supposed to the special moment because we 1) landed the balloon before sunset 2) we were in the valley where you don't see the horizon 3) we were concerned with our surrounding.
From this point on, we were told to sit by the truck with our little togo box of babybel cheese and a couple of those halloween Hershey chocolates with our champagne on the back of the truck while I was getting eaten alive by the mosquitos and trying to pick all the thorny plants off from my entire back side and hair. I went home with 8 itchy big bug bites all over my body and my boyfriend with bump in the head and bleeding shin. My sweet boyfriend had added a special bunch of roses and that was really nice, but Mike had left it in the front seat of the truck where he was and this birthday girl went home starving, sober with 8 big swollen bug bites and no roses that we had paid extra for :(
We did tip Mike as we felt like he must've been angry with someone else before us, and he did do the work in flying the balloon safely. But overall my once-of-a-lifetime experience would have been truly enjoyable if the two of us had gotten a more pleasant thoughtful service and support throughout the evening.
I don't know if riders from other balloons had a better experience but I assume they did, especially the balloons that were still in the air at sunset. For the money we paid for the private basket for 2, I really expected more thorough and quality of an experience other than just the balloon ride. read more