I have one purpose of this review on this specific Amato's location at the bottom. But to those looking for feedback in order to make a decision on trying Amato's, DO IT! First off - Amato's Italians & pazzo are amazing. Quit being boujé and snobby and just ENJOY IT. Don't try to compare it. It's a legacy, quite literally, of its own. I've been eating Amato's my whole life and will until I die. Second - the veggies are fresh sliced off the vegetables onto the sandwich as they make it! Crisp and delicious. I get salt, pepper, mayo and oil on the side.
However, all issues you will ever experience are in fact human error. I've been to every Amato's in Cumberland County more times than I can count and my only issue is the humans. It's truly hit or miss. It's a sandwich shop. You either get super helpful, friendly, family like interactions or jerks and people who forget where they are while engaging with each other and you -- and probably just messed up your order.
Today we rolled up to the Washington Ave Amato's - which is not our usual one - greeted by a gentleman searching the parking lot to find the owner of some keys left behind. So sweet. Then, the kid who rang us up was so nice and enthusiastic about taking our order that I felt like our normal Italians & pazzo were the best, new, hip choice and we had just made the right one! Man from the parking lot finalized our order and check out. Still super cool. Italians were actually ON POINT. Some times they get soggy from the essence of fresh cut veggies.
HOWEVER, the kid at the oven/cut table was painful to watch and oh can you see everything. I'm sure he's a fantastic dude, but watching him cut cinnamon dessert bread and other items whilst letting all the remnants collect on the rocker blade and subsequently transfer to other items was awful knowing I had ordered something that needed to be cut.
Watching him stack multiple things on top of each other, mass cutting and then grabbing it (cool blue surgical gloves and all) with his hands and try to recreate it into a box was insane. He looked like he was trying to have order but ended up slinging, literally, boxes full of food randomly around. I actually felt bad for him which is no fun either.
And then... I got home and opened my box o' pazzo that was more of a tear cut than clean cut and started to pig out knowing it's taste would bring me to heaven only to hate pazzo for the first time ever. EVER. Eventually after eating the first slice, I almost didn't eat anymore, I realized that I was tasting something sweet. The combo of the cinnamon from the rocker blade and the pazzo was so disgusting. I just hope it doesn't ruin it for me for life.
Since Amato's rarely takes feedback kindly or at all.... I thought this would be the best way to remind y'all about basic training for your employees. Because seriously... sometimes y'all just don't try. Or hire humans who know that they shouldn't cross-contaminate things.
Don't ruin pazzo for me, Amato's. I never did anything but love and nurture you. read more