i posted a review about GC back in Mar 2023... I will freely admit that at the time, until i got a…read moremanager involved customer service was not stellar... that being said, i recently purchased a Fender Telecaster Ultra II. The experience of purchasing (traded some guitar + cash) was excellent. The only issue I had was with the quality of the instrument. To Fender: Do better! After i couldn't deal with the persistent string buzz and the guitar constantly out of tune... I went back 5 days later with the intent of returning and/or exchanging. That experience was also awesome. Ethan helped me out and was very understanding. His first response was to offer to ship me a new in 2 days... I asked about in stock items and he indicated he had another one in the store, still in the factory carton. So i asked to check that one out... it was worse than the one i bought. I asked if i could have the store tech look at my purchased instrument. He introduced me... can't remember his name. He was rather dismissive regarding my issue but made some simple adjustments while i was there.. I took it home and it pretty much the same... I'm now at a point where i'm ready to chuck it all, still mulling it over but i wanted to give a shout out to CG for its much improved customer service.... Shout out to Ethan!

I had a great experience here today. Yousif helped me find what I needed and Roberto rung me up at…read morecheckout, with great welcoming and friendly vibe. I'll be back when I have more time to browse for longer, as some folks wander the Target or Home Goods, I prefer Guitar Center. Five stars all the way around today. Happy Holidays!

We were out shopping for an upright digital piano for my daughter as she had outgrown her keyboard…read more We went to Guitar Center in Roseville and had a decent experience. We got some help in narrowing down our options. But before making the purchase, we decided to book an appointment at the Music Exchange. We were met with Jeff and he was clearly very knowledgeable and educated us in the various options that were available and finally recommended one that fit our budget and hit all of our checkboxes. The entire interaction was very friendly and easy going without any pressure tactics to upsell anything. After the paperwork was all done, the delivery was set for a week later, and Chris called a day before the delivery, then showed up right on time on the day of the delivery. He assembled the piano carefully and took all the packaging materials with him. We were left with a beautiful sounding piano right where we wanted it. If you are looking to buy a piano, the Music Exchange is a 'must' stop.

Beautiful pianos in here for purchase, and you have the opportunity to try them out…read more I'm here today for my granddaughter's piano recital, in a room set up for approximately 50-75 people. The staff are very welcoming, and I love tat they provide a space for up and coming pianists to show their skills.

Jeff is great and has my son loving the drums. Highly recommend bringing your kids to take lessons…read morehere!

Justin has been teaching my grandson piano for over a year now. Justin has made my grandson's…read moreexperience fun, thoughtful and engaging. it is also very convenient both in available times and location. we love it.

Ashley is truly one of a kind! She is such a great music instructor. I have 3 children in piano…read morefrom ages 5-7 and they love going to piano lessons every week. Ashley is patient and so energetic that it makes the lessons fun for the kids. I would definitely recommend her to anyone seeking piano lessons, young or old.

Ashley is a phenomenal music teacher! She really loves music and she really cares about her…read morestudents, and both of these traits shine through in her teaching. She is able to meet me where I am as an adult beginner piano student and make me feel comfortable and safe learning a new skill. I appreciate her strong background in music theory in addition to her musicality - somehow she manages to blend the two and make a really fun, engaging lesson. Thank you Ashley!

Title: Exceptional Service at Tim's Music!…read more I had an unexpected issue with my chromatic harmonica right before an important practice session, and after calling around everywhere, Tim's Music was the only shop able to help. Natalie, the Service Coordinator, went out of her way to arrange for a technician to take a look at it--even though they don't normally repair harmonicas. Taylor, the repair technician, examined it right away, found debris inside, and returned it playing better than ever. Scott, the owner, even came out personally to make sure everything was just right. They didn't charge me a dime and made me feel truly cared for. This level of kindness and professionalism is rare. Tim's Music has earned a very loyal customer. Thank you!

Took my granddaughter to get her trumpet fixed. They quickly fixed it, showed her how to take care…read moreof it in the future and charged nothing stating it was an easy fix and they were happy to help a young musician. Definitely worth the drive from Stockton

I recently stopped here with my son for a quick instrument repair and the staff member who helped…read moreus was nice and accommodating. The issue was stuck mouthpiece, and he fixed it pretty quick and didn't charge us for it. Despite being a small shop, the store has an impressive selection of instruments and is noticeably clean and well organized compared to other music stores we've visited. They also offer music lessons, rentals, and more, so I definitely recommend checking them out for any of your musical needs.

Rented a cello for my son for his school's music class from Kline and I have to say they have such…read moregreat customer service! The shop is full of instruments! All kinds! And plenty of them! .. they sell and rent .. we rented and it was so easy. You let them know what you need and they bring it out.. helps you inspect everything and give you a contract to sign. The rented price is decent and it goes towards the full price of the instrument if uou decide to buy it after. Highly recommend if you need to purchase or rent.

We brought our kids back for piano lessons. This is the best place we have found for piano lessons…read more The location is close to our home, they accommodate our ever changing after school activities schedule and the place is clean. The kids Piano teacher, Taj, is supportive of our kids yet challenges them to progress. ( we have had other piano teachers that didn't push new material). I like how Taj gives both practice material to play and write. He also reviews the material with me after their lessons. We are investing in our children's music education here.

Tanya and the SPC staff are amazing! I've held 3 of my student recitals from my private studio here…read moreover the last 2 years and each time was an incredible experience for the students and guests. The concert piano hall is the perfect setup for student recitals. Thank you SPC!

I took my Gibson Les Paul in for a new bone nut replacement. Messaged him the next day requesting…read moreto go with his suggestion of going with TUSQ XL. He said no problem and we agreed on it. Two weeks later when expected to picked up he says he doesnt have the nut and still needs to order it. Sure, I wait another week. Picked up my guitar to see very poor workmanship. The nut slot heights are not only not cut to my specifications that I requested. G string was cut too way too low compared to rest. But also the new nut has gaps all over the place and does not sit full bearing within the slot. It's a combination of maybe not cleaning out any existing glue or not filing the seat level. He said I was giving him anxiety by my expectations of good workmanship. In response I said im going to call this work order a loss, im swallowing the loss of ~$170 and i'll take my business elsewhere. It is not right if he is accepting this nut as the best he has to offer as workmanship and not fixing what is to be expected. Photos attached.

I did not know at the time of my original post that Brian was out ill. He has since been in…read morecontact with me, and was very open about what happened and was willing to help me out. I pulled the trigger too fast, and apologize. He deserves your business.

Great shop! I've had Dave set up 4 different acoustics and they all played much better when he got…read moredone with them. He put a pickup in my Guild Jumbo, and I took his advice to get the better one or the lesser would be a waste of time. What a difference! I had been playing with the same guys for years but they all said my rig was the best and came in to get new pickups for their guitars. Keep up the good work Dave and staff!

Had Dave completely rebuild a vintage jazz box and as promised it is better than new from the…read moreIbanez custom shop. Absolutely fantastic! Ten stars!

Ms. Diana is one AWESOME teacher!! Friendly, knowledgeable and super patient! She works with…read morechildren to adults and she LOVES her work. You will be AMAZED! I recommend Ms. Diana to everyone!! FIVE STARS!!!!!

From the owner: Classical piano-Technique-Sight Reading-Theory-Performance-Preparation for Music Development…read moreProgram exams