Knowledgeable staff Clean facility…read more Nice merchandise Delivery available Don't know

I recommend Mattress Express! Shaundelle really knows her mattresses! She helped our family get…read morejust what we needed for our mother. Highly recommend. Support our locally owned businesses!

Excellent delivery communication! Great value for the living room furniture we chose. I believe if…read morefactory plastic covering remained in place until delivery to customer would greatly reduce accidental smudges from any source. Maybe delivery guys should wear clean nitrile gloves between deliveries to avoid accidental smudges. They were very courteous to place every piece where I wanted. Thank you, Bob Mills Furniture. I will definitely want to do business with you for future needs!

Guys delivered our living room furniture quickly and in perfect condition!…read more Thank you Bob Mills! Hope this set lasts like our last one! 25 years for our last sofa and chair!! The Best value for money!!

Initially left a 5 star because they were kind and helpful in the store. Scheduled a delivery was…read moremy understanding, they told me the date it would be delivered. Called that morning to know a better eta and was informed they "forgot" to put the delivery in For today. When trying to get a better understanding, Greg got an attitude stating, "I dropped the ball so you're not getting it today, there's nothing more to understand". Very poor customer service when dealing with mistakes they make. If you're looking for a matress to be delivered as stated, I'd look somewhere else. If it is not delivered tomorrow as stated today, I'll be looking for a full refund and take my business elsewhere. Can't state as to the value, I haven't received my product.

Jacobi was a great help from the start of us entering the store. Even at points when the store was…read morebusy, he was very communicative. He pointed us in the right direction of the mattress we needed and never tried to upsell us at all. The store itself had many different options and great deals. We went to multiple different stores and he was the friendliest and most helpful and so was the rest of his staff. 10/10 recommend this mattress store over any other one in town!

I recently purchased a mattress, box spring and bed frame from D&D Mattress. From the beginning I…read morewas in good hands. Upon selecting the mattress I wanted I asked if the special Memorial Day price would be good upon my return from a trip over the holiday. The salesman said if I put a deposit down, the price would be good. This was acceptable by me. Returning from my trip, I paid the balance, was informed the mattress would be delivered to the store, I would be contacted, and at that we could set a delivery date and time. Date and time were established. Mattress, etc., were delivered, ON TIME, by two friendly and polite young men, they quickly agreed the existing frame would work very well. They could return the purchased frame and I woud receive a refund. I said I would keep the frame as I would have need of it. Thank you D&D Mattress for your great service and employees!

This is my second time buying a mattress from D & D. Both times the service was great and the…read moremattress very comfortable.

Calvin was such a huge help in getting us the furniture we needed! Great furniture with GREAT…read moreprices!!

the service was great,Melanie is very friendly and in good spirits, very helpfull and fun to talk…read moreto. if needed we will come back someday. furniture you have is very nice. and the value is wonderful.. Thank you

So unhappy with the refrigerator that I bought here. I got a whirlpool with a large icemaker that…read moreis borderline useless Even though it takes up a third of the refrigerator Space. The financing that they offer is the nail in the coffin. I planned on buying an oven from them down the road, but I am going to steer clear.

Not better prices for same merchandise!! Tacky Store! Not enough sales people ! Poor area to get to!read more

Rockwood is a family owned store. They maintain a friendly work force and there is no pressure…read morewhile looking around. My opinion, they carry high-end items and a reasonable price. If you don't see it on the massive showroom floor, they a great selection of catalogs and builders. Located on the West side of the Canyon E-way, it is worth stopping in and saying hello.

Absolutely stunning atmosphere! Designers in-store to help make the hard decisions, and the quality…read moreof their selection is amazing Re-decorated our living room with Rockwood Furniture and we will be going back! By far the best in town.

Sandy are rep was very knowledgeable and friendly, she was very nice. I enjoyed getting to try out…read morethe beds and pillows. We scheduled delivery in a week, we have purchased a lot of furniture in the past and 2-4 weeks is very common. I look forward to our new bed.

I have lupus when we went in the Amarillo store to purchase we made this known. The sales rep told…read moreus if we didn't live the bed we had 100 days to return it. Waited 2 weeks for them to deliver it just to get it in our house and hate it! It wasn't anything like the bed we laid on in the store. We purchased the king i10 bed and the flex for 3 after being miserable in the bed for a week and a half I wanted to return it. Called and they stated I had to try it for 30 days. Nothing was said about that to us at the store nor could I get a call back from anyone at the store. I finally get a customer service manager to schedule a pick up and he makes us wait 2 more weeks. Also tell me I will not be refunded the $199 for delivery and it will cost me another $199 to have it picked up. So as the two weeks ticked on I have been waiting for a check that now they tell me won't come until 2 weeks later. Who returns things and doesn't receive a refund when the item is picked up or returned? Sleep number they work as slowly as possible. I also had purchased a mattress pad and sheets that I no longer needed since we didn't have the split top mattress so for those items I exchanged through the phone and again they sent the wrong comforter and still haven't recieved the sheets! This company is a joke do not trust their return policy and their customer care!! I have again called the store multitude of times to have them tell me someone would call me back or left a message and still nothing!

First of all there must have been a change in management. The previous reviews look to be from 2 to…read more4 years old. Our experience this week has been nothing but perfect. Don Johnson, our sales rep, has made our furniture buying experience very successful and enjoyable. We were so undecided on two different living room groups. He worked with us and told us we had 72 hours once it was delivered to make sure that we liked it. If not, we could return and order the other one. Kish did a follow up call to see how things were going. Ultimately we ended up returning part of our order and they didn't hesitate in allowing us to do so. These people know customer service and how to assist in your shopping experience. Definitely would recommend the Haverty's on Soncy and 34

Let me preface this by asking the following question, is there an option for zero stars?…read more In August 2014, we ordered desks for our new building from Havertys located on 34th and Soncy. When the desks were delivered, they were missing pivotal bolts for assembly. This hindered our establishment immensely, because we needed functional desks for our partners to reopen for business. Bolts were supposed to be FedExed to us, but we did not receive said bolts until January, 2015. We also ordered a bed for our home from the same Havertys located on 34th and Soncy. We were guaranteed delivery on January 5, 2015, anywhere from 9:30 to 11:30 AM. We waited for delivery and received a phone call on January 5, 2015 at 11:15 AM stating that our order had been rescheduled to the following day, January 6, 2015 during the same time window, 9:30 to 11:30 AM. On January 6, 2015, we waited for delivery from 9:30 to 11:30 AM. At 11:32 AM, we called Havertys to inquire about the delay, and were told that they were an hour behind schedule. After having attended a Ritz Carlton Leadership in Customer Service course for our own business, we have very high standards when it comes to this area. We go above and beyond to provide a top of the line experience for our customers, and expect the same when we are the consumers. We had a very disappointing experience with Havertys, and will not recommend them to anyone we know, nor use them ever again.