I recently, had an appointment at the Warren location A'Maries. I walked into the building with my mask on and immediately smelled sewage. A young lady greeted me and said to wash my hands and that she would be out shortly. I entered the bathroom and the smell was even stronger. I turned on the lights and noticed water coming out of the floor/ drain. Water continued to come out of the drain. I washed my hands and proceed to put paper towel down because the water was running outside of the bathroom.
When I exit the bathroom, the owner was sitting at the desk checking out a customer. I told her that her bathroom was flooding. She immediately said with a nasty attitude, someone overstuffed the toilet. She then proceeded to the bathroom, and walked down the hall telling her staff she is just going to stop people from using the restroom. Now to myself, I was thinking that is not very sanitary, and you run a Spa where women need to use the restroom often.
I then said to her, "I did not flood your bathroom." The water was coming up when I entered the bathroom. She throws both hands up in a stopping motion and said "you are the first person that used the restroom, and that this happened after you came out. I told her if I had done this, I would have just said that. She then went on to say that when this happens, its money coming out of her pocket. I am not a business owner, but I do know that if anything goes wrong the business owner is responsible, just as if you are a homeowner your responsible for anything that breaks or goes wrong, so I wasn't sure why she made that statement.
Furthermore, if your business opens at 11:00am and my appointment was at 2:00pm and she makes everyone use the restroom to at least wash their hands. How could she say what really happened? 5 to 6 people probably went to the bathroom before me! What bullshit!
She went and set down at the computer and confirmed my name and stated that she is going to refund me because she must take care of this issue. Now, what would have been appropriate is for her to ask if I would have mind another one of her estheticians provide the services to me. Instead, she cancelled my appointment and refunded me stating my money will be on my card in 3-5 business days.
I support a lot of black businesses on and offline, and for the owner, Adrienne, to come at me like this is totally unacceptable to anyone. I have never disrespected this lady, I was speaking, and she asks can you keep it down I have customers. I said oh ok, like me speaking loudly isn't really going to disrupt your customers but ok, whatever. When I say I could not believe the treatment I received from her. I was more hurt that I was being accused of flooding her bathroom. I have received services from her several times. I will not stop supporting black businesses, but black businesses that treat their customers like this doesn't deserved to be in business! I will take my coins somewhere else because I know I will get better services, and treatment. She was totally out of line, and disrespectful. It is clear that just because people own a business, does not make them a businessperson.
Some need to take "business 101."
I am going to leave this right here for her!!!
"Work etiquette is a code that governs the expectations of social behavior in a workplace. This code is put in place to "respect and protect time, people, and processes." There is no universal agreement about a standard work etiquette, which may vary from one environment to another." Wikipedia
Heather F. read more
