They are a great family run business. They did a better job than I had expected. I'd recommend them…read morehighly.

If I could give this business more than 5 stars I would! I have gone there over the years and loved…read morethe products and service. I worked with Taylor and he delivered the most beautiful carpets imaginable. He and his mother Wendy are excpetional. I come from a small town and my father owned a small business so am very committed to supporting these establishments. So far 2 carpets-- one for my living room and one for my bathroom. I am over the moon happy!

During a home remodel, I had 10 rugs cleaned and repair by Pull & Thread. Minoo was a pleasure to…read morework with. The repair work was excellent, and the rugs looked great after the cleaning. Highly recommended!

I want to compliment Pull&Thread on a great job saving my hand-woven white wool rug after a red…read morewine spill, made worse by my own cleaning attempt using 'professional' products. Their restoration process brought what I thought was hopeless damage back to looking new. I can't even tell which side of the rug was originally stained. They specialize in treating high quality rugs.

Difficult. The main problem is they will not answer the question asked nor address the topic you…read moreare trying to get clear. This compounds the complexity of selecting a high-end rug. Rugs are difficult to value based on many factors, somewhat like diamonds. In my case, I was quoted a price for repair (binding) a rug in an email. The mail was not written in standard English. When I delivered the rug all they would talk about was cleaning the rug for the price quoted. They were going to have someone else pick up my rug and give me a quote. Catalina does not actually do repairs at all. Swell, wasted my time. I'll google a binding shop instead.

HORRIBLE WAY TO CONDUCT BUSINESS…read more We called Rose and asked her to come in and drop off a rug we wanted to get cleaned. Her husband then stepped in and denied to take in the rug and immediately rolled it up. Since cleaning was not an option we thought about buying another rug. Rose's Husband immediately said no and asked us to leave. He got behind us and started desperately pointing toward the door. We didn't get a chance to see or get help from them. Customer, please do not visit this location. They seemed to not like us as customers and acted very discriminatory towards us. After we got out of the establishment I told Rose how we felt and she laughed it off saying her husband is just busy with their son's wedding. I'm sorry. Because you're busy is not a reasonable excuse to treat a customer so poorly. Please don't visit this establishment there is a better establishment I can recommend in Montrose. As a business they should strive to treat customers better and improve communication skills with customers.

What a wonderful breath of fresh air this place is! I took my very nice, yet very thick area rug to…read moreArt Oriental and I'll have to say that no other company has ever cleaned my rug like this. I've had it for years and I've had it cleaned quite often but this company did more than just clean my rug--they revived it! It looks exactly like it did when I first bought yeeeeaaarrssss ago! You will never want to leave this store. There is so much to see. You may walk in to get your rug cleaned but do NOT be surprised if you walk out with a new rug, a few Moroccan lamp, 2 statues, a vintage couch and a new pouf! I warned you. But don't worry, they will ensure to serve you the best tea possible while you wallow in how fabulous their store is. I'm just saying...LOL Exemplary customer service-CHECK Welcoming ambiance-CHECK Friendly smiles-CHECK Great art-CHECK Original, one-of-a-kind, authentic products-CHECK Make sure to say hello to Norell and her beautiful mommy Minoo. I heart them! Tell 'em Elle sent ya :)

They did an amazing job in cleaning my antique Persian wool and silk rugs that are family…read moreheirlooms. We had gone to other places but Art Ortiental Rug was able to remove age old stains without damaging the ink or the fibers of our precious rugs that have been in the family for generations. They're prices were also very reasonable. They really know what they're doing. Minoo had our rugs ready when she promised - one week.

This is my go-to HomeGoods! Every time I come here, I always find exactly what I need--and somehow…read moreleave with extra goodies too. They have the best selection for every season, whether it's Valentine's Day, Easter, summer home essentials, or holiday décor. Every year, this is where I buy all of our Christmas gift wrap and decorations. I can always count on this location for great finds and fun seasonal pieces. Also, the staff: for many years that I've been coming here, all has been so helpful and professional. Thank you! Highly recommend doing your shopping at this Home Goods! You'll love it!

[Review #821] 2024-020…read more HomeGoods is home decor store that's a part of TJX Companies, which includes TJ Maxx & Marshalls among others. Their inventory of "home goods" is larger, better, & competitively priced in comparison to its sister companies, whereas its sisters are better for discounted name brand clothing & footwear. While HG also stocks snacks, treats, coffees & teas, etc., I felt they were priced slightly higher than Marshalls. Over the years, I alternated between this location at Torrance Crossroads & the one in Torrance Promenade on Hawthorne Blvd. for great deals on bedding, blankets, cookware & kitchenware, etc. In this latest trip, I was hoping to replace my black-colored kitchen utensils (may contain toxic flame retardants, probably due to contamination during recycling) with silicon ones. The kitchenware section was a tad cluttered & messy, & I didn't find any sets that I like for the replacement. However, I did find some cute & interesting items for Christmas gifts like the Hello Kitty glassware, & a jar of chili peach jelly. What was a surprising discovery at this location is their pet supplies! While there's more dog-related inventory, the cat tree, kitty house, & food bowls were pretty cute. We may be adopting in the near future, & will definitely return for our furbaby's supplies. If you're looking for an alternative to expensive retail home décor & furnishings, stop by HomeGoods for competitively priced "home goods" for your home.

Came in here with the family-in search of a great couch…read more That's when the magic happened, and.....voila! Enter staff member and interior designer Nathan! Nathan was the CSA, or Customer Service All Star of this experience beyond question. He went (ab&b) above and beyond, and eplained his design services with a level of detail and clarity that Stevie Wonder & Hellen Keller would have been proud of! Did I mention that Nathan is avable to travel to your residence to lend his expertise? My sister went ahead and set up the appointment, and just like that the pending renedevous with Nathan at her residence was set. An A-1 experince to be sure.

Terrible service and pushy sales people. Every time my husband and I come here, we are bombarded by…read morethe associates trying to make a sale. They are so pushy that we can't even shop in peace. Even when we do have a question, they aren't knowledgeable enough to answer them...?? If you have a return, the staff will give you attitude about it...even if it was their fault in the first place. We came here looking for the Barazza ESP Encore and specifically stated we wanted the ESP version. There were two ladies we asked and they both could NOT figure it out. It was like the blind leading the blind. They were slow AND incapable. I saw that there was NO "ESP" on the package and said "no this isn't it. It states it's the regular Barazza Encore" and they just wouldn't believe me, insisted on checking the barcode numbers which they were incredibly slow at. Not to mention, it was indeed the incorrect product like I stated. Then they went to check in the back and said "good news we have the ESP!" Well we were also buying an espresso machine and did not realize they had brought us the regular Barazza encore (the WRONG ONE AGAIN!!) until we got home. We had to make another trip back just to return it due to their mistake and the sales associate had such a nasty attitude - asking us all manners of questions in a condescending tone and insinuating we used it when we literally bought the machine an hour ago. There was one Asian guy who was polite and attentive but gave us the space we needed without the constant obvious pressure of trying to push a sale. Whatever the incentive to sell or discourage returns is, please stop. Because I don't even want to set foot into this store due to the 5 out of 5 visits being negative experiences.

very responsive, great communicators, quick turnaround, competitive prices, and good quality work!read more

I took a much-loved, very dusty wool rug to Woven Passions for cleaning. Nelson took great care of…read moreme, and the rug came back in beautiful condition at a much more reasonable price than any others had quoted. They also have a gorgeous selection of rugs for purchase. Great shop!

We just purchased two more rugs from Abram Imports. Our previous rug is wearing beautifully and…read moretheir rugs are great quality. Their service is excellent too!

What a beautiful selection of rugs! Abram is wonderful and so helpful. I loved how much time he…read moretook with me to answer all my questions about the rugs. I will definitely come back to shop their exquisite selection of rugs.

Just got a beautiful rug from here -- HUGE selection, quality stuff, affordable...and the best…read morepart: not at all pushy. So easy to work with and their taste is great. I gave them details about my home and they showed me rugs that all worked so well. Highly, highly recommend

From the owner: High-quality area rugs selected to meet a range of tastes, spaces and budgets. We work with…read moreindividuals, designers and architects to select, design or produce the perfect rug for your home, office or project. Our Urban Americana showroom is open to the public 7 days a week, 10am-6pm and features a selection of vintage and new rugs and pillows as well as outdoor rugs! See our rugs in-store, and visit our website for different sizes and styles.