I've never ordered from this business until yesterday. I gave a specific price in which I would like to spend. Getting the invoice, I realized it was $20 more dollars then what was discussed. When I called for clarification, the person on the phone was very dismissive and said "you have to specify if you want the price to include delivery"... as a first time customer, I would assume I would have been told that from the beginning. Every other florist I've ever used this has never been an issue. There was no "I'm sorry, let me make this right"... instead I got a "is that all you needed?". After I said yes, that was all I was calling about, then I was asked "is that ok". At that point, I felt as though it should have never even had to been asked and that it should have been made right without hesitation. Instead, I was made to feel patronized. I will not be using this business ever again. First time and very last! read more