When it comes to the blending of modern medicine and old-fashioned caring, Shauna Spellman at Post…read moreFalls Family Medicine is the perfect combination of both worlds! She is knowledgeable and a great listener and genuinely cares about her patients. Shauna Spellman, ARNP, is definitely my choice when it comes to health care! Thanks for all you do for so many!

I will never go back! The care provided was awesome in my first appt with Zimmer. My second…read moreappointment with her only a few weeks later was terrible! She sent in a trainee to give me a new medication that I was very hesitant to accept from someone who didn't even read my medical history to know that would not be the safest medication for someone with one kidney. Zimmer didn't even step in the room to see me or discuss the new medication. I tried to pay the co-pay when I got to the appointment but they declined. I rec'd a bill and paid my bill via mail, using and FSA debit card, and when I was charged for more than the bill indicated, or that I signed for, I called to ask for the corrected documentation. The accounts person was so combative I finally had to end the call with no resolution. Right from the start she was unwilling to listen to the problem and work with me to find a resolution. All I needed was a new invoice with the amount they charged my card to send in for the FSA, it's a legal requirement (thanks gov't). The person said that's not possible b/c they don't do any of their own invoicing. They don't even process their own credit cards, they are completed by a third party! When I explained that I didn't sign the invoice/bill statement to be charged a different amount (isn't this somehow against the law?) she just yelled and continued to repeat herself that I didn't understand. WOW! Don't think I have ever had such a horrible experience with someone who is supposed to be in a service role, ever. Should have listened to my gut from the first call when trying to set an appointment, b/c that person was also very curt and devoid of human kindness, and chosen another practice. In summary, find a practice with their act together. Your medical care is too important to be entrusted to a badly managed practice, with hostile employees.

I started seeing Rhonna Lee in April. She is wonderful and I can tell she really cares about her…read morepatients. She is no nonsense. She has a wonderful sense of humor and listens to me. I feel like I have choices in my medical care. I have never had a problem making an appointment. I don't feel this will ever be a problem. She is willing to help me in any way she can and I feel like she is very knowledgeable.

Regina is a wonderful psychiatric nurse practitioner. She helped me manage anxiety through a…read moremulti-disciplined approach and did a thorough assessment of past history with anxiety and family/lifestyle factors. She coached me on how I could adjust thought patterns, encouraged me to consider other ways to view or approach situations by asking questions, and introduced me to various calming techniques. She also helped me to find a low-dose anxiety medication that works well for me, even though I was initially apprehensive about trying it. I would highly recommend working with Regina, as she is very understanding, responsive, compassionate, and easy to talk to. It's apparent that she truly cares about her patients' well-being.

From the owner: I manage psychiatric medication, do Cognitive Behavioral Therapy, and EMDR. Doing a holistic…read moreevaluation determines the care I give.

Hurts my heart to see so many low ratings. Really sorry if people had bad experiences, so I'll…read morethrow mine in just to hopefully balance things a bit. Yeah the wait was a little long... a LITTLE long. I had managed to slash my wrist open on the jagged edge of a steel fence post. Note to self... Steel fence posts don't bend easily. Unfortunately, I did it at night, after hours... And I thought i'd just have it looked at in the morning. I didn't realize how bad it was until I pulled the bandage off, and doctor looked at it and said "yeah, you need stitches." For context... I'm a farmer. Almost didn't go in at all. But I was treated very well, doctor was very honest and informative about each step along the way, and I was very happy with the results. And only nine stitches... so really, how bad was it? For a farming community, or at least what used to be a farming community, we are very fortunate to have this service. I thought they were great.

We arrived at 7:15 with a deeply embedded fish hook stuck in my son's finger. The hours state that…read morethey close at 8. The woman told me that they were at capacity and they can't see anymore patients. My car plus one additional truck were the only cars in the parking lot. She lied just so she could leave work early and made use drive to Spokane. The ER in Spokane told us that is a common story they hear. Terrible, uncaring people. Once we arrived at a facility in Spokane we waited for 90 minutes before we were seen. Then it took the provider about 10 minutes from start to finish to resolve this. We could have been in and out of the facility in Deer Park 30 minutes before closing time.

Jennifer Fletcher has been my primary care physician for about 5 years now. She is easy to relate…read moreto and she really listens to my symptoms and questions. She has removed unnecessary meds and prescribed one that made a big difference in my cholesterol. She will run comprehensive blood panels annually that are very helpful in navigating changes that need to be made for better health. Her office staff is very efficient as well. I highly recommend Active Family and Jennifer Fletcher!

Even though I made appointments months in advance, I felt extremely rushed and like Jennifer always…read morehad somewhere better to be. Flat out told me that she "didn't have time" when I asked about a health question that I had scheduled to discuss when I made the appointment. There is a massive communication issue between the front desk and nurse practitioners. Super frustrating as a patient who is already in pain and looking for help.

jackie and her front office manager, claire are so amazing, i love going to see them, Jackie is…read morevery laud back, listens to you and spends time!

The doctor was awesome with qualities of being professional assertive and knowledgeable. She…read moreassessed my unique situation and provided several ways to meet my health goals. Her bedside manners and quality of explanation were clear and Im so so thrilled to be her new patient. She had many intelligent ideas and looked at my condition closely to help set realistic health goals in place. I feel grateful to her. I highly recommend Jaqueline Wagner. She is an outstanding medical professional!

I admit to being a bit skeptical when reading over the website, just too good to be true. Has to be…read morea catch. I went ahead and contacted them, and am very glad I did! Spent an hour with NP Freed, very comfortable visit, never felt pressured for time or information, just got to know me, what I needed, where I was coming from. Great folks! Lab work done immediately, results back next day, great communications from Freed and the office, and I know exactly where I stand physically! Plus it was a lot more economical than prior providers! Now I'm sold. I would have no hesitation in recommending DPC to others. Glad to be a member!

I am new to the area, and have not established care with a primary care doctor. I was feeling…read moreunwell and knew that I needed intervention, have tests run, and probably a prescription. Although I have insurance, the fear of going to an urgent care, waiting for hours, and then being billed for full price because I have not met the deductible was causing more grief than my illness. My husband (Jonathan) found Direct Medical Care. I was suspicious because it seemed too easy. I made a profile online, and requested an appointment. The office actually saw my profile and knew who I was when I called....and... they fit me in that day, even though their schedule was full. I was seen by Matt (NP), and he was thorough, direct, and personable. I never write reviews, but I was so impressed that medicine was actually geared towards, me, the patient, and my comfort...not satisfying the limiting insurance rules, or waiting 8 hours in urgent care for something that should take 1 hour, at most. Yay! I am a fan!